Sometimes breaking up with a dentist is just necessary for your sanity…read more I found Kids Care Dental after a frustrating dental saga. Our longtime dentist retired and the next office I tried, Vacaville Dental Group, randomly stopped taking our insurance after onboarding all four of my kids. Instead of being upfront, they tried to charge us and kept saying they were "working on getting back in network." Weeks turned into months, my daughter needed a checkup, and the front desk response from a lady when I called was... let's just say, less than warm. Immediate nope. Cue Kids Care Dental, aka, why didn't we come here sooner?! This place is clearly designed for kids and parents who value sanity. TVs on the ceiling, sunglasses, headphones, and a calm, welcoming vibe that immediately lowers your blood pressure. The dentist is one of the kindest, most patient humans, she genuinely loves working with kids, and it shows. Every staff member was wonderful. While I was there, another little patient had a hard time leaving a toy behind, and an employee simply let him keep it. Meltdown avoided, mom relieved, kid ecstatic. Honestly, I almost asked if I could have a toy too The only small hiccup: calling initially routes to a call center, not the clinic, which made asking questions a bit annoying. But they texted me the paperwork the day of the appointment, I filled it out before we arrived, and they told me I can text the clinic directly going forward. Problem solved. I'm officially switching all of my kids to Kids Care Dental, and I wish I had done it sooner. 10/10 recommend. Your kids, and your blood pressure will thank you.

I am writing this review to warn other parents to always trust their own eyes and get a second…read moreopinion, because this clinic's passive advice completely ruined my daughter's baby teeth and left us with a financial crisis. When my daughter was 2 years old, my husband and I noticed clear enamel erosion, discoloration, and visible decay on her four front top teeth. We proactively took her here fully expecting her to need caps or silver crowns. Instead, the dentist dismissed our concerns, told us "it's not that bad," and claimed she didn't need any actual dental work. She told us to just brush with fluoride toothpaste and that it would be fine. We trusted her professional judgment.Now, exactly 18 months later, that terrible advice has blown up into a nightmare. Because the dentist practiced passive "watchful waiting" instead of actively treating the decay or offering preventative shields (like silver diamine fluoride), the active infection spread aggressively across her entire mouth.We just found out she now has widespread cavities and needs full oral surgery to have 5 teeth extracted. To make a horrible situation even worse, this clinic does not even offer payment plans. They demand that you pay the total cost--nearly $3,000--completely upfront before they will even perform the surgery.Because of their negligence, they allowed tiny, completely treatable surface issues to turn into a major dental crisis for a four-year-old child. Now we are forced to scramble to come up with thousands of dollars entirely upfront just to get my baby girl out of pain. This place failed our family completely, both medically and humanly.

First the person on the phone who scheduled my ten year old son's tooth extraction couldn't even…read moretell me if he could go back to school the same day or the next day, or if they would use topical or injectable lidocaine for numbing purposes. We went into the appointment with him not knowing what to expect at all and he was visibly anxious. Dr French looked at him from the doorway and asked to speak to me "mom" outside not even bothering to learn my or my sons name. She told me in the hallway that "she's been doing this a long time and she can tell me right now with how upset he is, the three teeth extraction is not going to happen today." I asked her to go speak to him and tell him what to expect and give him the chance to calm down a bit. She did not answer his questions at all, he kept asking if it was going to hurt and she wouldn't say yes or no just that once she started she couldn't stop and he would feel pressure. He said he wanted it done that day and she said it wasnt his decision, it was hers and his moms. Then she didnt ask me my opinion just told us it wasn't happening. Horrible experience at a pediatric dentistry. It's like they don't understand kids and wouldn't talk to him as a person. Never going back to see Dr French and am now looking for a new dentist office.

Please please please get rid of the outsourced call center and answer your own phones. Extremely…read morefrustrating process to book the simplest of appointments and impossible to get return calls and basic needs understood/met.

Needed to switch to a dental provider within my network. Was recommended here by another adult…read moredentist business. My kids and I love it. The staff is so nice, professional and sweet. You can tell the layout of the office really takes child development into consideration. There are games in the waiting room, movies up on the ceiling when the kids are sitting in the chair and a cute sticker wall. From the staff to the design, trust your kids will feel safe and warm and bubbly at the dentist. The invoice printed is clear concise and totally transparent. The whole entire staff delivered superior quality of care. Thanks so much for making my kids have a positive dental experience.

I agree with all the low rated comments. Please beware. The dentist has no manners and is rude. Dr…read more Tran gets irritated when asked questions about visits. She stated to my 6 year old once she didn't mean to "push down on her teeth so hard" and had my daughter crying the entire visit. I've tried multiple times to see if her services would improve, but the dentist simply showed she cares less for my concerns I had. She used to have another dentist that worked there and was wonderful. For Dr. Tran I would give zero stars if possible.

My name is Rajah and I have been going there for at least about every year and I'm literally going…read moreto their thing they are literally pulling my teeth out and it literally hurts so bad I hate this Dennis's office. Like they need to make something better and every time we go over there, my baby brother trying to play on one of those iPad things and then they're not even working.

If I could give a rating of 5 stars, I wouldn't. Why not? This place sucks more ass than Mateo on…read moreJim. I asked them multiple times if they took my insurance and was told yes. I got a call the day before appointment and I wanted to confirm insurance was squared away. Well, it wasn't so had to reschedule. Appointment was rescheduled for FRI so I had to call them again to confirm the insurance on a WED. They finally tell me that no they don't accept my insurance. These people here are almost as stupid as randy.

My son has received the best care in this office…read more The staff and Dr. Rochelle are AMAZING! Lillian at the front desk was so helpful and reassuring with all my questions. Today my son came in for two fillings under oral sedation and use of laughing gas. The whole team made my son feel extremely comfortable which in turn had me feeling comfortable. My son has several allergies and had many previous reactions so I did come in a little anxious myself. As a manager in healthcare I always tell my staff that we need to treat our patients like family. At todays visit I felt just that from Dr. Rochelle and her team.

I'm extremely disappointed with my recent experience with this dental office. I want to start by…read moresaying that previously I had not had any major issues with the office, although I had noticed that their procedures seemed to be priced on the higher side. Unfortunately, this experience completely changed my opinion. I paid a $300 deposit for my son's dental appointment. I did not cancel or miss the appointment. We showed up as scheduled, but my son was unable to cooperate, so the services were not performed. When we scheduled another appointment, I was required to pay another $300 deposit instead of having the original deposit applied. Ultimately, I lost $600 in deposits, despite the original treatment never being completed. I spoke directly with the dentist and explained the situation, hoping she would understand and work with me. I did not feel that she showed any sympathy for my situation whatsoever. She ended our call without telling me directly that the money would not be returned. Instead, she had her front desk contact me afterward to inform me that the deposit would not be refunded. I found that extremely disappointing, especially after I had spoken with her personally about my concerns. There was also a major lack of transparency regarding the anesthesia charges. The anesthesiologist told me the dental office had informed them that my son's procedure would take three hours, and I was being asked to pay the full anesthesia cost based on three hours. When I questioned the dentist directly, she told me she could actually complete the procedure in two hours. Had I simply paid what I was originally asked to pay without questioning it, I would have paid for an additional hour of anesthesia that apparently was not needed. That situation made me question the transparency of the entire billing process. Between losing $600 in deposits and discovering the discrepancy in the estimated anesthesia time, I no longer felt comfortable moving forward with this office. I tried to resolve this directly with the dentist before sharing my experience publicly, but unfortunately, nothing was resolved. I fully expect the office may respond to this review with an explanation or justification, but I wish that same effort had been put into actually resolving the issue with me when I contacted them directly. A response to a review does not change the fact that I lost $600 or address the concerns I raised. Based on my experience, I strongly recommend that parents get all deposit policies, procedure costs, estimated anesthesia times, and refund policies in writing before paying anything and ask all the questions you have.

Hello Smiles has a beautiful space. Everything is so neat and organized and clean!! My 4 year old…read morehas been coming since she was 2 and she loves it too. Theres a nice play area and book shelf full of children books. Everyone is so nice too. There are TVs mounted on the ceiling for the kids to watch while they are being cleaned and then they get to choose from prizes and balloon art afterwards. 10/10 recommend!!

Extremely disappointed with our experience at Hello Smiles in Oakley. My wife has a trained…read morediabetic alert service dog, and we felt she was discriminated against because of her service dog's breed. Instead of treating my wife with dignity and understanding her rights as a person with a disability accompanied by a service animal, the situation was handled in a way that made her feel singled out, embarrassed, and unwelcome. What made the experience even worse was the way the doctor communicated with us. We felt the conversation was manipulative and dismissive, and when we tried to explain our concerns and my wife's ADA rights, we felt like the situation was being twisted around rather than addressed professionally. A medical office should understand the basic rules surrounding service animals and the ADA. People with disabilities should not have to argue for basic respect and equal access simply because someone has an issue with the breed of their trained service dog. We left feeling disrespected and extremely disappointed. I strongly encourage this office and its staff to educate themselves on service-animal laws and how to appropriately treat patients with disabilities. No patient should be made to feel this way while seeking medical care.

we saw dr. christy for an emergency extraction and fillings. she was great! the procedure was…read morequick, the whole team is very friendly and made my daughter feel very comfortable the whole time. they let her watch bluey during the procedure, there is cartoons on in the waiting room and prize machines for the patients. it was overall a great experience and i would recommend them to anyone in need of pediatric care.

My 8 year old was a first timer to Dr. Claus this week, and we are so happy to have found this…read moreoffice. Everything was super clean, all the staff were incredible, and Dr. Claus was super amazing with my daughter. We were relieved she had no cavities, so I guess that makes the visit even better! She did need an extraction of a baby tooth and he was able to do it at that appt. My daughter had her first experience with happy gas, so she was a very relaxed and kept saying she didn't feel a thing. They gave her a few tokens at the end of the appointment to use on the prize machines in the waiting room. That was the highlight of her day! All in all, 5 stars based on the office itself, the staff, Dr. Claus, ease of adding on treatment the same day and taking Delta Dental PPO!!! We are looking forward to a long standing relationship with Dr. Claus!

Both of my children have been seeing Dr. Mike for a couple years. He is the best pediatric dentist…read moreI could ever ask for. He's patient, kind and extremely skilled. My 7 year old son had a tooth pulled and it was such an excellent experience. He explains everything to my kids with metaphors and stories, and we appreciate him teaching an overwhelming concept to our kids in this manner. I hope he never leaves. Dr. Cadelinia is my daughters orthodontist and is currently treating my sons orthodontic issues. He explains everything thoroughly and makes a sincere effort to connect with me and my children at every visit. Tony at the front desk is always a pleasure. He's always smiling and happy to help. Ashley handles contracts and insurance. She is professional and friendly and does her job quickly and efficiently. Lastly, huge thank you for the tokens. This small simple incentive has a huge impact on my kids' willingness to be cooperative during their appointments. It also ensures that the appointment always ends on a positive note.

Dr. Mike is the best kids dentist around. You won't find any better…read more From routine checkups to emergency tooth extractions from your four year old daughter falling on a playground, Dr. Mike always makes your child feel safe, happy, and comfortable and does highly skilled, professional work. Highly recommended!

We enjoyed our time at Hercules Kids Denistry. The staff is always kind, helpful and engaging. We…read morealways feel welcomed when we visit. They take great care of kids teeth. Thank you!

Horrible experience on multiple occasions, very discriminatory and racists at the front desk. The…read morestaff are inconsistent and long wait times each time. They get information incorrect and blame each other. We really wanted to like this office and gave multiple chances but each time they failed our family. Verry frustrated

My son had his first dentist appointment here. As soon as we entered, we were greeted with smiles…read moreby the staff and made my son feel welcome. He was all smiles! They have lots of toys to entertain the kids in the waiting room, but once we were called in, he didn't want to leave! But overall, great experience. Dr Ford was very gentle and patient with a crying wiggly toddler who did not want his teeth brushed.

We had two great experiences with Happy Little Chompers, which left us thrilled to finally find a…read moredentist we liked for our children. During our first visit, we waited more than 30 minutes past our appointment time to be seen. That did not bother me, as I understand that medical and dental offices can fall behind schedule due to the number of patients they see. We were patient and waited without complaint. What ultimately changed my opinion was a later appointment when we arrived 15 minutes late, despite calling ahead to explain that my children's school bus was delayed. We were refused service. I do not understand why patients are expected to be flexible and understanding when delays occur at the office, while the same courtesy is not extended in return. That double standard was disappointing, and as a result, we will not be coming back.