Went in to get ballpark estimate for minor issue on my vehicle and spoke to Joe. He actually went…read moreoutside to look at the issue, assess issue, fix issue at no charge. He said if it continues..bring it back in. Thank you and God Bless yiu, Joe. You are an asset to this business.

I took my truck to Charlie's again and had another great experience. Quality work, friendly, and…read moreprompt service. Highly recommend.

If there was a rating of -1000 that's what I would rate it. 7 months ago i went there asking if…read morethey could fix the cam and lifters on my truck. Everything else was working perfectly, it's been a very reliable truck. His response was oh yeah, we just did one last week for $800 or $900. He played the guessing game and messed with everything but the cam and lifters and blamed me and/or AutoZone for all his screw ups. 5 months later and $4000 out of my pocket, he takes it to the dealership, and they tell him it's the cam and lifters. Long story short, 7 months later I picked it up and had a another mechanic look at it and he found some really messed up stuff. Zip ties holding things together, fan glued together, clutch out and glued together. Had to replace all including water pump. Radiator broken where hose line connects. Water lines to windshield wipers, broken off. Bolts missing, headlight out, clip broken where wire harness connects. Scratches on hood, cracked windshield, and left me stranded last night, just died. $4,000 later and I'm stranded. Update: the problem was; he didn't connect my alternator, it's broken. I'll add a pic, $250. This also caused my new battery to go bad. This is ridiculous

From the owner: Jaramillo's Paint & Body/Mechanic has provided quality car care in Belen, NM. We are a family owned…read morebusiness delivering honest and professional automotive repair,auto maintenance and specializing in auto painting to the people of Belen and surrounding areas. The certified technicians at Jaramillo's Paint & Body/Mechanic employ today's latest automotive technology and are equipped to handle minor repairs on domestic and foreign vehicles; we are your best choice for scheduled maintenance for your car, SUV, truck or fleet vehicle. Keywords Uhaul rentals Memorial Stones Auto Paint Auto A/C & Heating repair Air Filter Replacement Axle Replacement Battery Service Belts & Hoses Brake Systems Brake repair Clutch Repair Computer Diagnostics Diesel Service Driveshaft/Axle/Differential Engine Repair Exhaust System Filter Change Fleet Repair Fluid Flush Exchange Fuel/Air Induction Fuel Injection Gas line Service Light Replacement Light-Duty Trucks Mufflers & Exhaust Oil Change Preventative Maintenance Radiator & Engine Cooling

Max did an amazing job. He is highly detailed oriented and takes his time. Will recommend him to…read moreanyone who needs work done on their vehicle.

What excellent work at a reasonable price--and super friendly and quick, too! Thank you so much for…read morefixing up my car--two dents/deep scratches! The paint and repair looks incredible. Maybe next time my car won't dance with a pole in a parking lot. Lol

Discount Collision along with their relationship with Geico as a RFX shop is the best experience in…read moremy 35 years driving and having work performed at a collision shop. I had an auto accident while traveling across country after the COVID-19 death of my Mother. They made accommodations for my out of state stressors by keeping open communication and personal attention to customer service. The staff are not only professional but personal like family. I was given a full inspection of vehicle and even told if there's any concerns even back in my home state it can be covered. That's a bittersweet feeling because it won't be them but I'll be covered. Thank you to all Discount Collision and staff. Yolanda Haris-Strong

Updating to respond to the owner's comment to me over a year after I left a review:…read more 1) the response time tells a lot about the care this business has for the feedback they receive from customers. 2) I obviously have a car in Abq otherwise I wouldn't have been trying to get service there. I get that not a lot of people have cars and homes in different parts of the country, but I do and that was explained to the person who answered the phone and was also outlined in my original review. Not only that; but I would 100% not go 1,800 miles out of my way to hit up a facility that has a less than 3 star Yelp rating - it's almost comical to think about! 3) my issue with the girl answering the phone wasn't even acknowledged in his response. I'd give this place a negative star rating if I could. One star is giving them too much credit.

Mike Gomez and his family have been running this business for 27 years. I brought my motorhome with…read morea Cummins 5.9 Turbo on a Freightliner chassis in to have the air filter replaced, after the local Freightliner dealer refused to work on a motorhome. I had the replacement filter, but it turned out to be the wrong one. No problem for Mike. A quick call and 15 minutes later he had the right one. He didn't even charge me a mark up. He also did a few extra things like adjusting my exhaust pipe. No charge. His hourly rate is below that of the big guys. Yes, the shop is not shiny new and sparkling clean. There is no comfy lounge. There is a lot of grease and dust...and SUPERIOR SERVICE. If you need your diesel serviced in the Albuquerque area, skip the dealers, see Mike and leave happy.

Very lucky to have found this place.. had an actuator issue that Adam took all the right moves to…read moreget us up and running again. Ethical and friendly. Tristan worked hard to get the issue fixed. Thank you!

My son went to Ratchet a few months ago to get his car wrapped and we were so blown away with their…read morefantastic work we decided to surprise my husband with a wrap for his car for his Birthday/Christmas. Birthmas, if you will. Holy cr** these guys are amazing! Chris did an amazing job communicating with my son to get my husbands car wrapped. My son had the vision and Chris was great at recommending tweaks that would make the vision come into fruition. Absolutely impressive all around. My husband was beyond surprised and I think I might have seen a teeny tiny happy tear. I HIGHLY recommend Ratchet Industries!

We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.