Hidden fees that ballooned a 25k vehicle to a total of 31.5k. They are unresponsive with any…read moresolutions. I was not prepared for that amount of fees. I simply cannot afford the vehicle. I guess I should have looked up reviews.

HIDDEN FEES, TERRIBLE CUSTOMER SERVICE, DISHONESTY, YOU NAME IT THEY GOT IT. Any good review is…read moreeither written by them or bots. DO NOT USE!!!!!! I won a bid at 4:00PM on Friday you have 5 days to wire them 20k. So somehow that means full payment is due on Monday. Argued with someone who barely spoke English for an hour about what 5 days means. Anyway, had to pay late fees because I didn't do this sketchy wire transfer (only form of payment) until Wednesday. If the vehicle is not shipped out within 12 days even if you paid, they take possession of it because it is considered abandoned, WITH NO REFUND. Impressive website at first glance, but do not be fooled like I was. A complete scam, when the sale is made the table turns. I have the truck but still waiting on the title a month later.

Very attentive, professional knowledgeable, and will take care of you from the beginning to the…read moreend Would recommend Lexus Dealer to all my family and friends Stu, Kyle and the entire staff REMARKABLE SERVICE.

Option 1 -- Polished & Professional Thanks to our sales…read moreconsultant Stu, our entire vehicle‑purchase experience was top‑notch from start to finish. The negotiations were fair and completely pressure‑free. Stu was professional, knowledgeable, and took the time to clearly explain every detail of the purchase. This was, without question, the best vehicle‑buying experience we've ever had.

Been dealing with them since 2020 when I got my car. 100% satisfied with every interaction and…read moreservice. Christian, I believe he is assistant sales manager, is a real class act.

I would 100% buy another car from here! I went in on a recommendation from a friend of mine and was…read morenot disappointed. I was working with Donald and right from the beginning he was very helpful. I gave him a list of cars that I wanted to see online and he was very knowledgeable about each one and looked for more information if he was less familiar. I went with my sister and he treated both of us very kindly and was very patient. I can be very particular and he was very receptive of what I was saying about what I was looking for. All around great place and great people.

Full disclosure... our first visit here was a disaster (but please read to the end). We were doing…read moresome internet car shopping and came in on the promise they would match the best price or "make it up to you". Arrived, got a price that was much higher and they were unable/unwilling to move. We left quite annoyed at the games. Next day I woke up thinking that was too bad... I still liked the car and even though I didn't like the games and message, everyone was very polite, personable and professional and those are qualities hard to find in the car market. I left their internet lady a message letting them know their price was way off and tried to crack the door open a tad. As lunch approached, I received a tentative call from Dorian, followed after lunch by a letter of apology from sales manager, April, offering to do their best to earn our business and an incredible offer. I called her, left a deposit, and said I'd be there right after work, adding that's I'd appreciate not going through the usual games. I went back halfway expecting the deal to fall apart quickly in the same games as the previous night. That turned out to be a wrong assumption Now for the review... My wife and I arrived, and we were treated to the smoothest and most pleasant new car buying experience I ever had. This was not low pressure, it was zero pressure. Dorian started us on the paperwork... then April came by the desk and laid out a few additional options we might consider. Dorian saw that the finance guy was tied up and lead us through a complete tour of the car and all the electronic gizmos it came with. Finally we got to the finance guy (the part of car buying I HATE the most). Here was Dave (the gentleman we dealt with the night before) and he too apologized for the night before, presented a few simple things we might consider (again - Zero pressure) and we simply signed the paperwork! The car, a black Forrester Touring, was prepped like it was going out on an important date. All details were polished and ready and nothing was left unattended to. So I don't know what happened the first day... I don't care (water under the bridge, etc. etc.). I can say that based on the sale last night, I FULLY RECOMMEND Delaware Subaru - they are polite, personable and professional. Give them a shot... maybe even two.

I recently bought my Subaru here on April 2nd and the entire experience of purchasing the car was…read morefine... Fast-forward today I still have NOT received my tags and Plate. As I was coming from another state purchasing this car, I was instructed by the dealership to bring in a copy of my driver's license so they can process the rest of my information. I got my New Delaware license on April 15th, on that day I also gave the manger my driver's license to make copies. The manager at this campus never gave my information over to the DMV department so it is now three months passed do still not have my tags or my plate and now Subaru. Today I got a call requesting a copy of the driver's license and the woman on the phone told me she ever got the copies...... Now I was told that Subaru has to get me another temp tag, and it looks like I'm going to be waiting way longer than expected. This is my third Subaru and I love my Subaru, but I did not love the service that I received here at this campus. Next time I go to buy a car, you will definitely not see me at this campus....

The SAME great people are at Winner Chevrolet that were at Diver Chevrolet!! From the sales staff…read moreto the service department the quality that you've come to expect from the TOP rated Chevrolet dealership in the tri-state area!

Just wanted to say thank you guys for helping me with my dream car, especially in this difficult…read moretimes, 4 hours road trip was totally worth it. The stuff is very friendly and knowledgeable. This guys don't speculate on the market situation with all the "above the MSRP" BS and appraised my trade in fair enough. Very happy I found this dealership and did business with them, Thank You!

The greeting went well. Mike knew my name when I arrived. He explained to me what service is going…read moreto be completed and verified my request for the oil change and gave me an approximate time for the service to be completed

Bought 2022 Jeep Wagoneer price was great bought all packages back in January close to closing hour…read morebefore snow storm hit. Was dark out so didn't see the cosmetic damage on hood till next morning also while on way home had bad shake. Came in next evening pointed everything out (shaking, hood damage, 3rd row seat seam apart) to service manager took for test drive. Scheduled repair after snowstorm shaking and seat repaired was fixed told when weather warmed up hood would be done. Two in person visits two emails on website one to direct contact on hood repair still waiting 6 months to be repaired. Now once they take care of what they said maybe my opinion would change in highly recommend this dealership.

We recently learned that in order to use many features of new automobiles such as Chevrolet (My…read moreChevrolet App) and others require a monthly subscription be paid. These features include Auto Start, Seat & Steering Wheel Warming etc. In addition, vehicles with On-Star tracks your driving habits and sell that information to insurance companies effecting you Auto Insurance Rates. It is ridiculous once you purchase a vehicle with these features you can not use them after a month and then find out you need to pay a monthly subscription. Making matters worse On-Star and similar companies are tracking your driving behavior and locations. We recommend before purchasing a vehicle look into these practices.

Got my used truck here where nice people until my…read moretransmission stopped working in my driveway 2 days after I picked it up. As is as what the hell my azzzz. I call the dealer right away and spoke to a Dough Diver manager and he informed me that my 7000.00 dollar truck was as is no warranty and he was not willing to do anything about the transmission I say give me 2000 back and I get it fixed nope they say. 7000.00 is a lot of money when you don't have it or do have it in this case I don't have it to give to some dealer that is not willing to help me and if you don't believe me go look up there reviews. I should have but I thought they were good. PLEASE DO NOT BUY ANYTHING FROM THIS DEALERSHIP DIVER CHEVROLET SMILE IN YOUR FACE AND STAB U IN THE BACK PLEASE THEY STOLE 7000.00 FROM ME DONT U BE NEXT

I just moved to the state and was working with someone who was actually interrogating me on my…read moreservices that were performed in the state that I lived in. I bought my NEW Mercedes in 2017 and it was a 2018. with 44 miles on it when I drove it home - every year I've taken the car to the dealership to get all the services A and Bs whatever for the first 7 years. I had my proof paperwork packed in my boxes I felt like the advisor implied - I changed the service indicator because he couldn't find anything In the MB records. At this particular dealership, the advisor came out in a crowded waiting room and interrogated me on all the services that I had had done. They were not in his system - so I asked him what was he implying.? he said he can't find them in the MB system - so that is not my issue. I read the Tuscan and I pay. . If the Mercedes-Benz dealership didn't enter it into the system in the state I moved from - it is not my issue. I told him I look at the screen and I take it in for service. The car is 8 years old this year in December and I only have a little over 35,000 miles on it. I have not missed a service appointment I actually tell them in my MB Review comments - I felt like I was interrogated on what's reading on my dash screen for what service needs to be performed in a crowded room. I' receive a response back from the Service Manager - , saying "thank you for asking questions". What questions do you have? It was obvious it was an AI response. I responded if you were reading my comments, you know that I didn't have a question, I had a complaint . He responded again. "We better talk about this on the phone" - yet nobody called me and then the next response I get is - we need to know more about the questions you want answer. I blocked the email address and unsubscribed it was in an AI or an actual Wilmington Mercedes-Benz loop and I don't have time to work with or give my money to companies who don't respect their customers or their complaints l. If I'm going to be interrogated in a crowded waiting room, and I just moved to the state, I will drive as far as I can to find the nearest professional - customer centered Mercedes-Benz dealership. Bryan Krantz was the best part about this place and he was not my advisor. He just got me started in the system because my "so called" advisor was not initially there.

Checking the work that subcontractors do I could've gotten an accident where my windshield wiper…read morearm broke off because the person who replaced the headliner took the windshield out and didn't tighten the bolt for the wipers when I hit a instant rain storm I'm doing 45 miles an hour on a 2 Lane Rd. and they snapped off I was afraid I could've wrecked the guy in front of me. They need to improve their inspection the service writer was best as he could be, but they couldn't even replace the blades because I wouldn't drive the car without windshield wipers so no if there is a better place that you know of, I would take it there.