I thank heaven for this office almost every day. Since another reviewer mentioned they're an RN, let mr say: I am also an RN and "qualified" to judge care - though I don't think my professional experience is sufficient to speak from a patient's point of view. This review is based on my perspective & my mother's perspective as patients. I am shocked by the negative reviews because my mother's experience with SanTan, Dr. Yilma, Britney Kormos, Elena Varretta, Jose, Vera, and other staff over the last three years has been absolutely fantastic. Sure, we have encountered an occasional bone head, but they don't last long. First, the front office: When we first found SanTan, my mother needed EECP and her insurance was being awful. I worked closely with Vera in the front office. It was a hands on deck because my mother was in such bad shape. Vera called me multiple times a day to update me each step of the way, to help relieve my anxiety over the situation. We worked together, as a team, each doing everything we could, to get my mom access ro the care she needed. About Dr. Yilma: My mom went to the ER for a heart attack around 10pm a few years ago. I called SanTan eight when they opened to let them know. They were empathetic, and ensured me they'd let Dr. Yilma know right away. I got to the hospital that morning around 9am to find out Dr. Yilma had already rounded on my mom in the hospital, about 7am! She came back several times throughout the day. Before and after the heart cath, she updated my sister and I, and took plenty of time doing so. The nurses said Dr. Yilma is great about talking to her patients and we were in good hands... but I already knew that. :) Elena Carretta and Britney Kormos practice to the top of their license, are quick ro respond to any and all of my questions. We get appointments quickly. Because I'm an RN, I'm a huge pain as a patient (or in this case, my mom's advocate). There were a few times I challenged things, and Britney just called Dr. Yilma on the spot to answer my questions. Problem solved! There's n9 ego here. Everyone works together to care foe the patients. Did I mention they do EECP? Almost nowhere in the valley does. Also, my mom's experiences getting cath'd have been great. She's been cath'd more times than we can count and has had some bad experiences... but she's always been kept very comfortable with Dr. Yilma, and also with Cindy. Maybe the bad reviews were true at the time they were written... but they certainly don't apply now. For anyone with heart disease who wants an integrated practice, where your primary care providers brush shoulders with cardiology, SanTan is your gem read more

This office is possibly the worst medical office I've had the displeasure of going to. Dr. Yilma is wonderful, as is Dr. Rogers, but the front office people are nothing short of stupidity and unprofessionality. When they do answer their phones, it's like your bothering them when it's their job! They constantly lose or misplace psperwork and don't seem to care about what they do. Two months ago, I gave dr. Rogers paperwork online for a mobility exam. We did the appt., while I was sitting in the room with him. Two weeks later, and it still wasn't sent in to the company. This CB office was provided with their fax number as well as telephone and e-mail info. Turns out, the psperwork is just missing. The girl at the front desk told me, "Dr. Rogers lost the paperwork." More likely, the ladies at the front lost the paperwork. Fast forward 7 weeks later, abd after I went into the office and told them what I needed, they still faxed back the wrong information. Two weeks after correcting this error, my insurance kicked it back yet again for being incomplete. I expressed it the women at this office that this was unacceptable. I was told by Vera, who should never be working in a medical office that, "I don't appreciate you saying that we are disorganized." Well. Vera, if the shoe fits. Last week, she sent back the info to the company, yoday, when u called the mobility company to check if they received the paperwork, big surprise, they hadn't. The woman called Santan cardiovascular and spoke to vets, who was verbally fumbling around with why the company didn't receive the papers. Well, she transposed the fax number so now my papers were sent to a completely different fax number! Direct violation of hippa privacy laws. Good job Vera! And these people wonder why I say things like their office is completely disorganized. A doctor's office staff is the very first contact a patient has before even seeing the doctor. Dr. Yilma, if you want to keep your practice going, you're going to need to clean your house up of these front office employees! read more

I am writing this review because of the atrocious customer service and lack of support my fiancé experienced from Dr Rogers office staff. I am a RN and well qualified to say wether or not we broke their crappy sleep apnea device. It appeared broken upon removing from the container that was given to us. When my fiancé returned the device as instructed we were accused of breaking the device and they had "pictures to prove" their allegation. And now we are being charged for the cost of the machine. I am appalled at the lack of patient care and the lack of integrity in this practice. The unfortunate side of this is my fiancé has been a patient with Dr Rogers for over 10 years and likes him as a provider. However, this is how a long time patient is treated we will be going elsewhere and warn anyone thinking about seeing this practice to rethink their decision. read more

This is the best cardio center in the valley after seeing several cardiologist I was referred to San tan cardio starting with the front desk always so accomadating whenever I need an appt always available to get me in NP Brittany kormos always looking out for me she make sure I get the meds and stress test every year she goes out of her way on all my blood results and all test she is like family as monique in physical therapy and stress test and Andrea both lady's work at relieving your stress level and anxiousness During test dr philo Roger is an excellent dr there and make sure I'm in the best health ....dr yilma is the utmost professional and comes to the hospital on a Saturday number one cardiologist she has along with britany kormos placed several stents for my heart they are both so compassionate and of the utmost care I can only say my greatest gratitude to them thanks to Correta and dr philo Rogers assistant San tan cardiovascular is the best in valley Paul Santa Cruz read more

While Dr Rogers is a good doctor, the office cannot or will not respond to calls....never answer phones. A script I was told would be called in 2 weeks ago is not, and 8 calls over 10 day period are unreturned. They refuse to call me, a long term patient, or my pharmacy. All our dealings in person and on tele health have been pleasant without issues...yet I am ignored as is my pharmacy...go figure. read more

Had blood work done to see if I had diabetes. No one ever called to follow up. I called twice and left a message. Had to make an appointment a month later. Today, after I saw the NP, I was left waiting in the exam room for over half an hour for some papers. I just walked out. Like wtf? Get it together. The doctors are great but holy shit the rest of the staff. read more

Would never refer anyone there. The issues I personally dealt with to just get them to communicate to my PCO were painful and unnecessary. Don't go here. read more

First visit. Receptionist could benefit from some additional people skills training. Waited over one hour to see Dr Copeland, but was pleased with her. She took the time to listen and talk with us instead of rushing through the appointment. I don't mind waiting as much when the Dr takes time with you once he or she comes in the room. They do not have the capability to draw labs or take x-rays so you must go to two additional places to accomplish that, if needed. read more

San Tan Cardiovascular Center - Waiting area - Cardiologists Near Me - Mesa, Arizona

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Dont go here... Dr Yilma Zelalem MD has no bedside manner at all. More so she is just rude. Hubby having surgery and she made us wait for over 3 hours after he was already prepped. No apology was given..... We were told by the hospital staff that she is always late! Having any procedure on your heart can make the strongest of us anxious. But having her as a Dr is nerve racking. While we were on our 3 hours wait, i needed to use the restroom. I was gone for maybe three minutes. she came to look for me and raised her voice asking me "where were you, we were calling you, didn't you want to see your husband before the procedure?!" Talk about rude, your three hours late and you have a problem with me making you wait for three minutes! Besides being late, she also didn't want to address us personally about what happened after my husband was wheeled back to bed. We insisted that she come and talk to us, after all she did the procedure! She definitely didn't like that we wanted to talk to her at all and gave us resting biatch face. This is the rudest, careless Dr Ive ever met! Oh and after a heart procedure the hospital gave my husband a cheese burger of all things... read more

The doctor is very good. take his time for me and very helpful. The attitude of the nurses is okay. Most nurses are not very kind. I don't have to wait every time. read more

The doctors here just don't listen. One will have you come in every 3 weeks to run up insurance. The staff have no idea. They will blame your insurance co for their blunders. read more

I wish I could give this place zero stars. They take FOREVER. I waited on my grandmother for and hour and a half and she still wasn't seen by the doctor in that time. This place is beyond ridiculous. Don't go here. read more

I love my Dr. Rogers. But the MA staff don't seem to know how to read or don't follow directions. I ask they send my prescriptions to Optum RX, and they send them to Walgreens. :( read more

I have been seeing Dr Rogers in Gold Canyon for almost 3 years now. I LOVE Dr Rogers and feel his care is some of the best I have received for my chronic health issues. He listens, laughs at my jokes and generally seems to care about my health. The STAFF on the other hand...as someone already stated: HOLY SHIT!!!! I just received a call today from someone who called me by the wrong name, stated she was a NEW employee and then proceeded to call me a liar. A prescription was supposed to have been called in for me 3 months ago, (I forgot, as I am prone to doing because of my health problem), and when I mentioned it, the gal said very snarky, "well it was e-prescribed!" I had already contacted my pharmacy multiple times and NOPE...they never got it! I even once had to stop seeing Dr Rogers for a few months because of his staff in Gold Canyon being so hostile and never following through on anything! Had it not been for a very nice staff member in MESA calming me down, I never would have returned; which is a shame because Dr Rogers is AWESOME, as was the NP I saw when he was not available. I have worked in medicine myself for 30 years and never ever would treat a patient like some of the staff (especially on the phone!) that I have dealt with in that Gold Canyon office has treated me. If I didn't live RIGHT DOWN THE STREET from the GC office, I would NEVER return and just go to Mesa.....I still might after being called the wrong name and a liar today! read more

They do not like answering their phones, and then very rude when one goes into their office for an appointment and asks why they do not answer their phones. Glad we do not have to deal with them anymore. read more

Not even with one star. I was having a medical emergency and my husband called them and because I had not been seen in a few years she said they couldn't help me and to call my primary care. What kind of care is that???? WTF! My husband was so mad. He actually had to call my PCP to get help. They are the least helpful doctor's office ever. I will be finding another cardiologist. read more

Never met Dr. Copeland. Every appointment required waiting AT LEAST 1 hour before seeing NP. Not my kind of doctor! Definately need better time management for appointments. Everyone's time is important. read more

I do like there office. It is clean and the staff are really nice. I know they get pretty busy so I do not mind that. I was not to pleased though that they did a ekg on me thought I had something going on and advised I had to wear a heart monitored that was fine I totally understood that but the heart monitor I had to wear I was on my own with. I got no assistance what so ever they gave me a box to bring home and try to put the heart monitor on by myself and a 1800 number to call on the box. I am like ok probebly a very easy process no problem,yikes no not an easy process at all it was the MCOT heart monitor to try to put together you have to read a manual and call the 1800 to see if they can see you then what I was most suprised about once you are done using it you are responsible for mailing the heart monitor back in. That to me is kind of a turn off. I am sorry but a patient should have assistance from the doctors office on that stuff not leaving the patient to have to figure all that stuff out on their own. I ended up sending the equipment back after trying several times to put it together and trying to understand what the person was trying to explain it is to complicated to figure out. So I understand technology is on the fast track but that is going to make patients pretty upset if your giving them a heart monitor box to take home and responsible to put together and figure out..that should be something the doctor should hook up for you at the office and be able to return at the doctors office when you are done with the test not leaving the patient fully responsible for it. I am just saying I think it could of been better handled by a doctor to put it on the patient and explain it to them, then saying good luck figure it all out when you get home..not good professionalism in my opinion and you might loose a lot of patients over that..so just a suggestion I ended sending it all back due to it being way to confusing and the phone that goes with the kit not working with the heart monitor and waking me up a few times at night beeping due to it not able to read the heart monitor the people at the 1-800 send me another one and it was the same problem..so not such a good idea in my opinion to leave the patient that type of the responsibility they do not have a doctor degree like you. So do your job. Help the patients out if you decided that is the best way to do a heart monitor don't throw it at the patient an expect them to figure it out. your going to get a lot of angry patients that will just go else where. Doctors are great but I am just saying don't let advance technology rule your job and make you forget why your there in the first place. you went to school to become doctors and to care for people right? Let sink in for a minute..so just saying . You need to be just a little more caring and i think a little more hands on I do not mean to make this a long feed back but it is very important. Please take my advice. Thanks. read more

Doctors are wonderful. The back office staff are amazing. But receptionist and camie need to find another job they are very rude dont smile wont let you talk to the back office MA's. You call you are telling them the situation and they tell well thats great. You could tell she wasnt even listening to you. I called told camie my blood pressure was going back up and she tells me well thats great my blood pressure was 190/104. And i was sent to er the night before per my drs orders. And this was the next morning. So yea the front office need new employees before something happena terrible to someone. Thank you dr yelma, brittany, dr copeland, Monique, Sue. You guys are awesome. read more

I am very disappointed. For one the receptionist Diane at the Riggs location is by far THE rudest ever. She messed up several different appointments, scheduled me at locations not close to me even though I asked her to schedule me at the Riggs Rd location, within walking distance from my home. I had to make several calls to get it straightened out. When I arrived for my visit yesterday, I stepped up to her desk and introduced myself. She did NOT greet me, instead she said "you have a balance of $12". I already knew that and was prepared to pay. A simple hello before asking for money would have been nice!I am in healthcare myself, I would have lost my job a long time ago by treating patients the way this receptionist treats people. During my visit with the PA, altough my appointment was with Dr Yilma, I was disappointed again. The PA started talking to me about my stress test that had to be stopped due to fatigue! I go to the gym 5 days a week, I think I can handle 15 minutes on a treadmill. Where she got this info from is beyond me. I will NOT return to this office and will inform my PCP, who referred me of this as well. I did not make a 6 mo fu appt and will not return. read more