I've been coming to this office for a couple years now and it's been a pleasant experience every…read moretime. Dr. Roessler is an artist and is amazing at his job! The staff here really cares for their patients and makes sure you are taken care of and comfortable. Honestly feels like they are family at this point. I used to be terrified of going to the dentist but now I look forward to it. Much love for Five points dental! Thank you for taking care of me.

I really enjoy my visits to Five Points Dental. The staff and Dr. Roessler are both friendly and…read moreprofessional, which makes the experience comfortable from start to finish. All of my questions are thoroughly answered in a way that's easy to understand, and I never feel like I'm being upsold on unnecessary services. I highly recommend Five Points Dental for your dental care needs.

Today I had my Invisalign appointment; the staff was very informative and patient with my questions…read moreand concerns. Th staff are very welcoming and would definitely be coming in very soon.

My husband received a permanent crown placement on February 20, 2024. In April 2025, the crown came…read moreout. He contacted the office to schedule an appointment. At that time, he was informed that he could not be seen due to an outstanding balance for three missed appointments--something he had not previously been made aware. He was instructed to email the office manager, Alfred, at drsharmillaanand@gmail.com to discuss possible arrangements so he could continue receiving care. He sent an email on April 16, 2025, but never received a response, and the issue remained unresolved. On August 22, 2025, Alfred replied. He offered my husband an appointment to come in to have the crown addressed. On August 25 he went in for services and paid $41.00 for the re-cementing of the crown. This November, the crown came off again. When he called to make an appointment for another re-cementing, he was told he would be required to pay $169 upfront before being seen. When he questioned the out of pocket expense he was instructed to communicate only through the office manager via email. He emailed Alfred expressing concern about being charged again for the same issue less than three months later. He and Alfred conversed back and forward via email. Alfred responses were selfless responding firmly, stating that the fee could not be waived and that upfront payment was required due to prior cancellations, again incorrect information. No appointments had been missed. After my husband expressed he felt he was treated unfairly and not pleased that he was being charged again. Alfred stated that if he wanted to move his services somewhere else that upon receipt of a signed records-release authorization, they will be happy to provide copies of records to him or to another provider of choice. When I learned from my insurance company that the cost of re-cementing in August was only $41 out of pocket. I wanted clarification on why the new quote was $169. My husband and I went to the office to speak with someone in person in hopes someone can help and handle the issue in a case by case bases. We met with Jordan, who informed us that everyone had already left for the day (at 2:00 pm) and that no one was available to speak with us. She stated that ALL concerns had to be communicated via email. Jordan expressed no willingness to assist. While speaking to Jordan, I mentioned a billing error the insurance company notified me of that day. I was informed that the office billed a root canal for tooth 18, while all the work had been performed on tooth 19. The insurance representative explained that this was considered a significant error and that they would take the appropriate steps to address it. Out of frustration with the ongoing issues--immediate financial demand just for him to be seen, poor customer service, selfless responses from Alfred via email, unwillingness to assist and questionable billing practices--while in the office I told my husband that the situation and the interaction with Jordan was "pissing me off." At that point, Jordan asked me to leave the premises. There was no harmful intent behind my tone to my spouse. At no time was I rude, loud, disrespectful, or disruptive while in the building nor towards her. We were the only customers in the lobby. I explained to her that it is extremely difficult to address any concerns when the office insists that all communication must be conducted only through email. We then left the office. Immediately after leaving, I sent an email requesting that Shamilla call me. A few minutes later, I received a reply from Alfred titled "LEGAL NOTICE - OFFICE CONDUCT & COMMUNICATION POLICY." In this email, he claimed that my husband and I had arrived without an appointment and had been loud, confrontational, and disruptive toward staff. He also stated that Jordan reported I was planning to pursue legal action against the practice and because of that indication an intention to pursue legal action against the practice, they will not be scheduling any further appointments for him. When asked can the matter be invested due to that was false. He proceeds to send me a list of "To be clear". Also he mist pay $96 for his records. Needless to say, we were banned from the office based on false allegations. My husband's long-standing relationship with his dental provider was abruptly and unnecessarily destroyed. This type of treatment is unbelievable and completely unacceptable. We have never been treated in this manner before, and we strongly believe that San Marco Smiles should be held accountable for this mistreatment.

Came in for a cleaning and my technician was prtty nice and friendly. I told her I didn't want…read moreextras charge to my account (like the mouth wash I think they try to tag on to every service). Then I overheard the dentist talking to her assist in the next booth over saying, 'What should we charge the patient for that service?' To which the assistant replied, ' I think we could just charge the set fee'. The dentist disagreed saying, 'We could ask for anything and the insurance would cover it! Other places would charge over $1000. We could ask for more.' That's when I felt really scared about my bill. I went up front and paid everything. 6 months later I get a call saying I still owed $61. I told them I paid when I left my cleaning with the secretary to which they said 'She has been let go and made mistakes that we are addressing". They can clean teeth but aren't very trustworthy. Never coming back.

This office is very unprofessional except the Hygieneist . Went for a cleaning and was given an…read moreevaluation that was outrageous. In my proposed plan they indicated 8 chemotherapy sessions In which I thought is poison to the body!!!!!!!!

I'm not big on writing reviews, but I knew I had to write a review the moment I left this place. I…read morecalled this dental office on a Friday afternoon, and explained that my son was scheduled for oral surgery elsewhere, and that I didn't feel comfortable with him going to that place anymore, but he needed treatment. We were booked in for Monday. Our old dentist had been giving me a run around for months, and I wasn't able to get my son's dental records over the weekend. The ladies at the front desk were very understanding. They accommodated our needs to the best of their abilities, and made me and my child feel at ease. Dr Jasmine was so kind, but knowledgeable. I left there feeling comfortable that my son was in good hands, not just in the hands of someone chasing a paycheck. In fact, not only did it cost less than our old dental office, but she purposely split the work up into different sections to make my child more comfortable. I highly recommend!

I just left this office after the most thorough cleaning I have ever gotten. then Dr Shakya came in…read moreand gave me a very thorough exam. they accepted my insurance. it doesn't get any better than this. love these lovely ladies. 5 stars all the way.

That tiny crack in my back tooth turned into a bigger concern than I expected, but I'm glad I…read moredidn't leave it alone. The dentist showed me what was going on and laid out the options without making me feel pressured into choosing one. The whole office had a pretty polished but still welcoming feel.

They have the best staff and dental care I have experienced in over 45 years. Hands down! Dr. Jones…read morealways makes sure I am at ease before a procedure and thoroughly explains how things are progressing during the visit. Top notch technology as well. Thank you all so much for everything!

If you have a fear of clowns, snakes or possibly Cher... I can bet you good money that your fear is…read morenot as intense as my dentalphobia (yes, I reserve all rights to this phrase). My gag reflex is so bad, I start heaving once the dentist walks into the room. Shamefully, I once punched a dental hygienist in the leg while she was cleaning my teeth and accidentally let the motorized brush hit the top of my lip. I felt so bad that I sent her flowers the next day (oddly enough, she did not consent to taking her out to dinner). To quote the great philosopher Jerome P Seinfeld, 'I am an anti-dentite.' No matter how excruciating that dental visit is (yes, I do take anti-anxiety pills before going for my twice yearly checkup)... Dr Michael Spencer has made my experience slightly less awful. For that he deserves an award because I'm pretty sure most dentists around town charge my insurance company double for (as my attorney friends call it), pain and suffering caused from my mere presence. The girls in Dr Spencer's office, in addition to being smoking hot, are kinder than Mother Theresa when I walk in the door. They also hande my extreme dentalphobia with the upmost of professionalism and always crack jokes to make me (somewhat) at ease. When Dr Spencer walks into the room (I think he now knows to sneak in so I don't dry heave my way out the door) he will tell me what's about to happen and very patiently waits and pauses whenever I'm having a tough time in the chair (yes, panic attacks have occurred, see: punching hygienist). While no dentist experience will ever be great (that's like you volunteering to sleep in a tank of black widows), Riverside Dental has proven to be the most tolerable I have found... And I have left quite the trail of quivering hygienists in my path.

Keep seeing & hearing the "We really do care" nonsense. Went to Dr. Spencer for a simple tooth…read morebuildup. Was told by Dr. Spencer before they would do the procedure I needed a $1500 deep cleaning. Ended up going elsewhere. Smiling faces sometimes don't tell the truth. Thanks Dr. Spencer, found a great dentist who really did care.

My wife had a very pleasant experience with this clinic especially the professionalism shown by the…read moreclinic personnel as well as Dr. Fetner. Explained the details of the procedures and cost before performing the procedure. We were treated with respect and professionalism. Highly recommended

I can't say enough good things about this office. The staff is amazing--kind, supportive, and…read morealways willing to work with you and your insurance company. What stands out the most for me are the hygienists; every single one of them is truly spectacular. A special mention goes to Alex. Not only is he highly skilled and knowledgeable, but he also shows genuine compassion. He takes the time to explain each step, which has meant so much as I've been going through a lot with my teeth. What impressed me most is that the doctor personally called me outside of his busy schedule to check in, see how I was doing, and ask what could make the process more comfortable. That level of care is rare--and to me, it's A+. I'm so thankful to have found this practice. Coming from the North, it hasn't always been easy to find a dentist I truly trust, but I would recommend them wholeheartedly.

Dr Wood is so darn sweet and kind. Great bedside manner and she truly cares about you. Her staff…read moreas well are amazing! She is also a very skilled dentist.

Dr. Andy Witten has gone in business with some other Dentists, moved in to a brand new office and…read morealso changed the name from Downtown Dental Assoc. to Downtown Dental Jax. The new office is beautiful. Thanks Dr. Andy!

I don't know how their actual dentistry is, however you will spend an extended time in the lovely…read morewaiting room and a lot of time with a dental assistant and hygienist. You might meet your dentist on the next appointment if you are lucky. They will bill your insurance for two appointments and insist that you had two comprehensive exams when you actually had just xrays and a cleaning. There must be better dentists out there.

Dr West has rebuilt the tips of eleven of my teeth (twice), installed crowns, and made me a partial…read morefor molars missing since I was a teen. I'm a neck cancer survivor, and don't have the bone density for implants. If I did, I'd have had no one but Dr West and her team make them. What a pleasant place to visit. She also introduced me to the best electric toothbrush on the market. Dr West continues to stay ahead of the field!

Dr. West and her team are fabulous! I would highly recommend this office to anyone needing dental…read morecare. Everything is done with excellence and quality. Cassie is wonderful, and I have had such a good experience working with the team. I have felt truly cared for, and they are willing to accommodate based on personal needs. I can't say enough good things about Dr. West and her team! What a phenomenally run practice.