Keep seeing & hearing the "We really do care" nonsense. Went to Dr. Spencer for a simple tooth buildup. Was told by Dr. Spencer before they would do the procedure I needed a $1500 deep cleaning. Ended up going elsewhere. Smiling faces sometimes don't tell the truth. Thanks Dr. Spencer, found a great dentist who really did care. read more

I went to Dr. Adam Cohlmia to replace an ill-fitting crown placed by another dentist. I was very clear from the start that the crown's fit, color, size, and position were critical, as I'd been struggling with chewing, talking, persistent facial pain, headaches, and even feeling the old crown pressing against my lip. I trusted Dr. Cohlmia to address these issues, but unfortunately, the experience was both disappointing and deeply upsetting. Dr. Cohlmia removed the old crown, rebuilt my tooth, and placed a permanent crown. While the temporary crown offered some relief, the permanent crown caused immediate problems. My headaches and facial pain returned, the crown was visibly whiter than my natural teeth, and it protruded against my lip. On top of that, it "clanged" against my bottom teeth while chewing and caused me to bite my tongue, leading to significant discomfort. I scheduled a follow-up appointment for an adjustment, and while it helped briefly, the same issues returned within days. When I called for a second adjustment, I had to follow up multiple times before I was seen. During this appointment, Dr. Cohlmia's demeanor had changed drastically. He appeared visibly annoyed, and his tone was dismissive and gruff. He argued with me, repeatedly saying, "I don't know what you're complaining about; the crown looks great." I tried to explain that the issue wasn't about how it looked but how it felt, as I was still in pain, unable to eat normally, and relying on Tylenol to get through the day. Rather than addressing my concerns, Dr. Cohlmia became increasingly hostile. He raised his voice, called my concerns "ridiculous," and sarcastically suggested refunding me, saying, "How about I refund the crown because nothing is wrong with it?" At this point, I felt trapped, embarrassed, and overwhelmed. Dr. Cohlmia was standing over me, visibly angry, and his dismissive attitude left me in tears. The patient rooms lack privacy, so this entire exchange could be overheard by others. When I agreed to the refund just to end the confrontation, he stormed out of the room yelling, "So ridiculous!" My embarrassment only grew when the front desk staff asked me to open my mouth and show my crown to them in front of other patients. To make matters worse, the office couldn't issue the refund that day and refused to provide written confirmation, simply stating I'd receive a check by mail within 30 days. The entire ordeal was humiliating and unprofessional. Dr. Cohlmia's care fell far below any reasonable standard. From dismissing my pain to his unprofessional and aggressive behavior, he showed a lack of compassion, understanding, and basic respect. I trusted him to help me with a difficult situation, but I left feeling worse physically and emotionally. If he wasn't capable of handling this case, he should have said so upfront instead of responding with hostility when the crown required multiple adjustments. I wouldn't recommend him to anyone seeking competent or compassionate dental care. read more

The Staff is awesome, very Knowledgeable great service, no complaints. Had all teeth removed and got denture's for now.

Extremely nice staff, genuine doctors that care. I'm actually having a procedure there in about 4 hours from now read more

Riverside Dental: Michael D. Spencer, DDS - Before dental work at Riverside Dental - General Dentistry Near Me - Jacksonville, Florida

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At this office i didn't appreciate a dog running out to great me. I also felt doc spencer didn't give me enough numbing medicine to remove my teeth. Why is the dog there. I thought this was an dentist office is it now an vet. I felt like i was being punished my demeanor towards the animal. This should be an health dept issue. read more

The people that work there are extraordinary. They have a way of making you feel all warm and fuzzy inside. I know they are qualified and educated in dental health, but what school did they attend to learn such a level of humanity? The way they treat everyone that walks thru the door is unheard of in this new world we live in where no one understands nor appreciates good quality customer service, or let's just say it, good manners. I have never been treated with such dignity and respect at a place of business as I have been when at Riverside Dental. And that's just the customer service, don't even get me started about the products they provide. Top notch. They talk the talk... and walk the walk! read more

Great customer service and friendly people. My doctor/ Dentist really cares about the patients. He was very interested in my needs. He asked questions about my previous service or work that had been done there earlier. read more

This dental office is the best I have ever been to. All the staff is very knowledgeable and helpful. They will put you at ease and take very good care of you. The dentists there are very caring and concerned. Don't hesitate to visit. Well worth it. read more

Hi tech however, very expensive. Saw 2 different dentist, got 2 different opinions, 2 different plans. I'm not saying either was wrong, but they didn't seem to come to the same conclusion while looking at the same X-rays. read more

If you have a fear of clowns, snakes or possibly Cher... I can bet you good money that your fear is not as intense as my dentalphobia (yes, I reserve all rights to this phrase). My gag reflex is so bad, I start heaving once the dentist walks into the room. Shamefully, I once punched a dental hygienist in the leg while she was cleaning my teeth and accidentally let the motorized brush hit the top of my lip. I felt so bad that I sent her flowers the next day (oddly enough, she did not consent to taking her out to dinner). To quote the great philosopher Jerome P Seinfeld, 'I am an anti-dentite.' No matter how excruciating that dental visit is (yes, I do take anti-anxiety pills before going for my twice yearly checkup)... Dr Michael Spencer has made my experience slightly less awful. For that he deserves an award because I'm pretty sure most dentists around town charge my insurance company double for (as my attorney friends call it), pain and suffering caused from my mere presence. The girls in Dr Spencer's office, in addition to being smoking hot, are kinder than Mother Theresa when I walk in the door. They also hande my extreme dentalphobia with the upmost of professionalism and always crack jokes to make me (somewhat) at ease. When Dr Spencer walks into the room (I think he now knows to sneak in so I don't dry heave my way out the door) he will tell me what's about to happen and very patiently waits and pauses whenever I'm having a tough time in the chair (yes, panic attacks have occurred, see: punching hygienist). While no dentist experience will ever be great (that's like you volunteering to sleep in a tank of black widows), Riverside Dental has proven to be the most tolerable I have found... And I have left quite the trail of quivering hygienists in my path. read more

Riverside Dental: Michael D. Spencer, DDS - General Dentistry Near Me - Jacksonville, Florida

Best dental experience I've ever had. I was terrified of dentists and getting teeth pulled, but the girls in the office went above and beyond to make sure I got my antibiotics in time (and after hours even), and the extractions were actually painless. I felt comfortable with how knowledgeable the dentists were as I have health issues. I was treated so wonderfully , we'll definitely Be back! Thank you all! read more

If you are looking for dental implants go some where else. Dr. Spencer talks the talk but can not walk the walk. He hires Dr.s to do the procedures and then doesn't stand behind their work. Broken and failing teeth are an emotional journey and not for exploitation. I had two separate consultations with Dr Spencer who told me I was perfect for implants. I was advised by him the professional as to what type of implants to get and my journey begins. I go through the implant surgery only to have one redone it is not placed correctly. A month later that implant is coming out of my gum because the infection is so bad. Dr. Spencer assures me "he will make this right. "I have to have the 3 teeth surrounding the implant pulled and I am put in a denture. ( he paid for the denture, his cost $150.00 maybe.)Fast forward I am left heal with no word about replacing the failed implant. It is time to uncover the implants and my surgeon advises me I have the wrong implants and due to lack of bone the failed one can not be replaced. I am devastated!!! I call for a meeting with all three Drs. I have been seeing and bring someone along to make sure I UNDERSTAND what had transpired and what is next. I can not get a straight answer Dr. Spencer tries repeatedly to sell me on more dental procedures, then again with "he will make this right"" looks like I will get a refund." While in surgery to put on abutments the surgeon removes one of my implants says it is not viable ????? I learn this after surgery, my denture is fitted to my back implants and I am sent along my way. I call to find about my refund and where we stand and guess what that's not the case I didn't pay the full treatment plan cost which included procedures that where not done I was not entitled to a refund. I wasn't looking for a refund I wanted teeth I wanted them to acknowledge their mistakes and stand by your word and make it right. read more

I had been referred to Riverside Dental by a friend back in 2011. As far as check ups are concerned, its fine. My problem with them came from three separate experiences. The thing is, I expect nothing less than excellence from medical professionals. Strike 1- The first time I had a cavity filled with them, the dental assistant bruised my lower gums while applying the dental anesthesia, it left a rather noticeable blue and purple section on my gum line. That had never happened to me before. Strike 2- I believe it was that same tooth that they filled, the dentist did not file down the filling enough so that a few days later during lunch, as I was eating, my top tooth hit the filling on the lower tooth and it was excruciatingly painful, so much so that I thought I had cracked my tooth. Thankfully it wasn't cracked, but indeed, they discovered that the dentist hadn't shaved down the filling enough. Strike 3- This is a bit more personal, but I was not happy with the work they did on my wife's teeth. After a procedure on one of her molars, the tooth got infected, they had to put her on antibiotics, and yeah, that was it. Time to find a new dentist. Other than that, the offices are newly remodeled and look nice, the staff is friendly. But again, I expect nothing but excellence from medical professionals. read more

I reallly like my dentist and this office. Betsy is my hygienist and has been since 2010! The office staff is professional, helpful, and pleasant. Dr Spencer is awesome. Previously I had drr Ferber who retired. Great guys great office. They like my teeth ! read more

Update : My previous review was not very good ,I definitely jumped the gun on that one ,Dr Spencer is great, He definitely went out of the way to satisfy all my concerns. Dr Spencer is the ultimate professional. The entire staff at RD are all soooooo sweet and caring and couldn't ask for a greater group of professionals who care !!! read more

Best dental experience I had in my adult life. The staff is very professional and my hygienist Shannon is a super star. I will be a long time patient. read more

My initial appointment was rescheduled due to the doctor having an emergency which I can understand. But while I was in school I received a phone call stating that if I wanted same day treatment which I had specified multiple times, I would have to come in an hour early. Luckily I didn't have anything planned but the last minute schedule change without my consent was unprofessional. Regardless, I came in and was sat in the back for an hour and a half. When the doctor finally came in he suggested a cosmetic procedure that was completely different from what I asked to be seen for. Before making the appointment, I triple checked with the receptionist on price, and validity on the dental bonding I had asked for. The receptionist stated they did it all the time and gave me a price range of $150-$600. The doctor quoted me on a price of over $1,000 and when I asked about the dental bonding that I was really wanting he said min $800. My anticipation for having a perfect smile before my husband comes home on deployment is crushed. read more

I was looking to get veneers, and was referred to Dr. Spencer by a coworker. My initial consultation had to be rescheduled because Dr. Spencer was out of the office, which is completely understandable. I was able to reschedule my appointment for the following Monday at 2 p.m. I arrived early and was taken back to a room promptly at 2 p.m. The staff was very friendly, and one of the dental assistants sat in the room and chatted with me until Dr. Spencer came in. The only problem is that he NEVER came into the room. After an hour of waiting, the assistant went to check on him and said that he apologized for the tardiness. After an hour and a half, there was still no sign of Dr. Spencer. I understand that Dr. Spencer's time is valuable, and that he is busy, but so is mine. I would have been more understanding if he had taken a second of his time to come in and personally apologize, but her never did. I got up and walked out of the examination room after waiting an hour and a half. I will NOT be rescheduling an appointment or recommending Dr. Spencer. read more