If you have a fear of clowns, snakes or possibly Cher... I can bet you good money that your fear is…read morenot as intense as my dentalphobia (yes, I reserve all rights to this phrase). My gag reflex is so bad, I start heaving once the dentist walks into the room. Shamefully, I once punched a dental hygienist in the leg while she was cleaning my teeth and accidentally let the motorized brush hit the top of my lip. I felt so bad that I sent her flowers the next day (oddly enough, she did not consent to taking her out to dinner). To quote the great philosopher Jerome P Seinfeld, 'I am an anti-dentite.' No matter how excruciating that dental visit is (yes, I do take anti-anxiety pills before going for my twice yearly checkup)... Dr Michael Spencer has made my experience slightly less awful. For that he deserves an award because I'm pretty sure most dentists around town charge my insurance company double for (as my attorney friends call it), pain and suffering caused from my mere presence. The girls in Dr Spencer's office, in addition to being smoking hot, are kinder than Mother Theresa when I walk in the door. They also hande my extreme dentalphobia with the upmost of professionalism and always crack jokes to make me (somewhat) at ease. When Dr Spencer walks into the room (I think he now knows to sneak in so I don't dry heave my way out the door) he will tell me what's about to happen and very patiently waits and pauses whenever I'm having a tough time in the chair (yes, panic attacks have occurred, see: punching hygienist). While no dentist experience will ever be great (that's like you volunteering to sleep in a tank of black widows), Riverside Dental has proven to be the most tolerable I have found... And I have left quite the trail of quivering hygienists in my path.

Keep seeing & hearing the "We really do care" nonsense. Went to Dr. Spencer for a simple tooth…read morebuildup. Was told by Dr. Spencer before they would do the procedure I needed a $1500 deep cleaning. Ended up going elsewhere. Smiling faces sometimes don't tell the truth. Thanks Dr. Spencer, found a great dentist who really did care.

I've been coming to this office for a couple years now and it's been a pleasant experience every…read moretime. Dr. Roessler is an artist and is amazing at his job! The staff here really cares for their patients and makes sure you are taken care of and comfortable. Honestly feels like they are family at this point. I used to be terrified of going to the dentist but now I look forward to it. Much love for Five points dental! Thank you for taking care of me.

I really enjoy my visits to Five Points Dental. The staff and Dr. Roessler are both friendly and…read moreprofessional, which makes the experience comfortable from start to finish. All of my questions are thoroughly answered in a way that's easy to understand, and I never feel like I'm being upsold on unnecessary services. I highly recommend Five Points Dental for your dental care needs.

Dr West has rebuilt the tips of eleven of my teeth (twice), installed crowns, and made me a partial…read morefor molars missing since I was a teen. I'm a neck cancer survivor, and don't have the bone density for implants. If I did, I'd have had no one but Dr West and her team make them. What a pleasant place to visit. She also introduced me to the best electric toothbrush on the market. Dr West continues to stay ahead of the field!

Dr. West and her team are fabulous! I would highly recommend this office to anyone needing dental…read morecare. Everything is done with excellence and quality. Cassie is wonderful, and I have had such a good experience working with the team. I have felt truly cared for, and they are willing to accommodate based on personal needs. I can't say enough good things about Dr. West and her team! What a phenomenally run practice.

Highly recommend services of both Dr's. Berdy, Sr and Jr. and the professionalism and kindness of…read moreeveryone in the office. I was delighted to discover them when I moved into the Riverside area this past year. It's a pleasure to go to a dentist when the people you are working with are interested in your dental wellbeing and do such a good job -- Smile for the Berdys!

If I could give 0 stars I would. Due to my complaint, the dental office overcharged my insurance…read morefor a routine filling which they didn't pay. Now they (Dr. Christian Berdy, Toni, and Elizabeth) want me to pay an extra $500 after I already paid $300. Toni at the front desk violated HIPPA laws by stating that they will refuse to provide my new dentist the records until the bill is paid. This is absolutely illegal and disgusting. She also called me to n word so if you are a person of color, avoid this place at all costs!

They were able to work with me regarding my EOB. Very thankful…read more I had a lot of doubts after getting the EOB, but they we're able to help.

Its been a few years sense I had two wisdom teeth brutally removed at this dreaded place. I find my…read moreself angry because I can't forget the experience. Black Men, stay the hell away from this place. To be butchered and disrespected the way that I was is still infuriating I will never let it go. I have no problem saying that what I experienced was racially motivated. I've been to the dentist numerous times and I know how it goes , and I know how it shouldn't go. When it was all done I was in When I left there and sat in the car with my wife at the time , she said it was like I had seen a ghost. Then I explained to her what happened. I am still pissed!!!.

I just got out of my first dental appointment and I loved it. They are located in the first floor…read moreof the building I work at so I had to give them a try. I barely had to wait. All the rooms are themed with a scenery. I saw Dr. Murray he was super nice. I loved their professional.

After several phone calls to Carlson and my dental insurance company, both my insurance claim and…read moreappeal were officially denied. Turns out, Carlson should have taken a less invasive, more cost effective procedure first. Most recently, I was told that one of my molars was cracked and needed a crown. When asked if there were any other options, I was flat out told no. So, I asked what my insurance was going to cover and was told 50% (which matched my policy). I asked what my out of pocket cost was going to be, so they gave me an "estimate of charges." Come to find out, they don't actually contact your insurance to get a real quote or to obtain approval. I was told that they give you an estimate based on your policy, or what they can pull from the web. Had they communicated with my insurance like I asked them to do, they would have been told it would not be covered. So, in short, they guessed. And I get to pay for it. I also found out that it's a legitimate practice to accept someone's insurance but bill them under a SHARED SERVICES carrier. This means, there is NO contracted rate and YOU have to pay the entire bill when they deny it. Seems to me, this is a very effective loop-hole for medical provides. How is that fair? And what's to stop any medical provider from pulling this on people?!? I had been going to Carlson for the last 5+ years, and previously had nothing but good things to say about them. Now, I'm left in disbelief that they would do this to people. I do not recommend them and would warn other patients to call on your benefits yourself. Clearly, they won't!

I am a long-time customer. Last visit they sold me a prepaid plan for my next visit. When I…read morearrived for my appointment, they would NOT honor my prepayment. They even tried to sell me another prepayment plan after not honoring the last prepayment plan, they sold me. They said someone else should have notified me. This dentist is excellent at losing long term customers.

From the owner: We’re excited to bring EverySmile’s commitment to exceptional dental care to the Jacksonville…read morecommunity. Our new EverySmile Riverside location features the same patient-centered approach and comprehensive dental services that have made EverySmile a trusted name in dental care. Our state-of-the-art Riverside practice features cutting-edge technology in a comfortable and welcoming environment, designed to make every visit a positive experience for you and your family.

Horrible. My wife described her appointment as torture. This POS didn't even wait for the numbing…read moreto set in before he ripped out teeth. My wife came out shaking and crying. Luckily the numbing kicked in for the ride home but during the procedure it was not and he didn't care. She felt all of it. He's lucky I was not there in that office. Men... do Not send anyone you care about to this man. He told her it's not pain you're feeling it is just pressure. BS. We will never go back to him. I advise you to do the same.

Awful experience. I had a tooth extraction almost a year ago. I made the payment on the spot and…read morethey told me they billed the insurance for the rest. I didn't hear anything more for 10 months. Then suddenly I get a bill from them saying I owe them the rest, adding finance charges for every month since last year and, when I call my insurance, I find out they never billed them. I start calling them every few hours. It's day 3 of that. Nobody calls me back. Calls go to answering service who pass a message that vanishes. Terrible. Horrible experience. I would never deal with them voluntarily and would have not if it hadn't been an emergency.

Dr Wood is so darn sweet and kind. Great bedside manner and she truly cares about you. Her staff…read moreas well are amazing! She is also a very skilled dentist.

My wife had a very pleasant experience with this clinic especially the professionalism shown by the…read moreclinic personnel as well as Dr. Fetner. Explained the details of the procedures and cost before performing the procedure. We were treated with respect and professionalism. Highly recommended

I can't say enough good things about this office. The staff is amazing--kind, supportive, and…read morealways willing to work with you and your insurance company. What stands out the most for me are the hygienists; every single one of them is truly spectacular. A special mention goes to Alex. Not only is he highly skilled and knowledgeable, but he also shows genuine compassion. He takes the time to explain each step, which has meant so much as I've been going through a lot with my teeth. What impressed me most is that the doctor personally called me outside of his busy schedule to check in, see how I was doing, and ask what could make the process more comfortable. That level of care is rare--and to me, it's A+. I'm so thankful to have found this practice. Coming from the North, it hasn't always been easy to find a dentist I truly trust, but I would recommend them wholeheartedly.