He is the best at what he does. He is all about family. Very personal…read moreAnd a caring person. Could not find a better person and dentist. So glad I met him and his family Julie, Aiden, and Carson, plus his office family. Robert C.

Very nice person at the reception desk. They scheduled my consult on the same day as my cleaning…read more Didn't have to wait long. Had my check up. After speaking to the dentist about some treatment options (no pressure for expensive work) I went back and had a my cleaning. I will go back for sure.

Very welcoming staff and building. Never been more…read morecomfortable visiting the dentist, all staff is polite and professional. So glad I found this dentist office, I will be using this office for all future needs. Highly recommend!

I am extremely disappointed with my experience at this dental office. From start to finish, the…read morelevel of professionalism and patient care fell far below what I expected. Communication was poor, appointments were not handled efficiently, and I felt my concerns were dismissed rather than addressed. The staff appeared disorganized to my case, and the overall experience left me feeling frustrated and undervalued as a patient. What was most concerning was the lack of transparency regarding treatment recommendations and costs. I did not feel that adequate explanations were provided, making it difficult to make informed decisions about my dental care. I originally came in for a routine cleaning about a year and a half ago with no pain, sensitivity, or concerns regarding my teeth. During the visit, I was told I had a couple of cavities that were not a major concern, but I agreed to have them treated anyway. Since that treatment, I have experienced constant pain and sensitivity that I never had before. I can no longer comfortably bite into foods as simple as chicken without pain, and drinking anything cold causes significant discomfort. What should have been a straightforward procedure has turned into a year-and-a-half-long ordeal. Over this period, I returned multiple times to report the same symptoms. Rather than seriously addressing my concerns, I was repeatedly told that the work had been performed professionally and that the discomfort would eventually go away. Days turned into weeks, weeks into months, and now more than a year later, the pain remains and has only gotten worse. The treatment was redone five separate times, yet the issue was never resolved. Despite acknowledging the ongoing problem by repeatedly redoing the work, the conversation than became that there was no need to continue and that "these things happen with age." This explanation is difficult to accept considering the pain began immediately after treatment and was never present beforehand. What has been most frustrating is feeling dismissed throughout the entire process. During my most recent visit, after more than a year of consistently reporting the same symptoms, I felt as though my concerns were not taken seriously. At one point, I was even left with the impression that the dentist questioned whether the pain I was experiencing was real. No patient seeking help for a persistent issue should be made to feel that way. I have placed a tremendous amount of trust in this healthcare provider. I trusted this office to improve my dental health, and instead I have been dealing with pain, sensitivity, repeated appointments, and unanswered concerns for over a year. I want to make it clear that this review is not directed at the dental assistants or "most" of the front desk and scheduling staff. In my experience, the majority of them were kind, professional, and genuinely seemed to care about helping patients. My concerns are specifically directed toward the individuals responsible for handling my ongoing care. Is what made this such a frustrating and uncomfortable experience.

I moved to Jacksonville in May 2024 from New York and was initially nervous about finding a new…read moredentist. I visited San Marco Dentistry for the first time last week, and the moment I walked through the door, I felt at home. From the front desk to the clinical staff, everyone was warm and welcoming. Charlene performed my cleaning, and it was by far the most thorough cleaning I've ever had. She didn't rush and even went back over a few spots to ensure everything was perfect--her attention to detail truly stood out. Brandy, who prepared me for the doctor, was also incredibly kind and attentive. The entire office is well-organized and creates a comfortable environment. I'm genuinely looking forward to my next visit. Charlene, in particular, deserves special recognition--she clearly takes great pride in her work and genuinely cares for her patients!

I love my new dentist. The staff is super sweet and took really great care of me during my visit. I…read morewas a little nervous because I had been trying to find a new dentist since before the pandemic after a bad experience with a chain dentistry practice. San Marco Dentistry made me feel at ease.

The team here is GREAT. From walking in the door greeted warmly by Bart, to Joy reviewing the…read moreestimate for service before treatment, to Travis, Crystal and Dr Kelly working well as a team for a difficult Re-cementation after my crown fell out. They checked in with me the whole way to make sure I knew what was happening, that I wasn't in any pain and that I was happy with the plan. 6/5 stars!

Irate office representative! Never in my life have I had an office clerk be so disrespectful!…read moreRaising her voice, interrupting me as i talked, snappy back talking, argumentative and combative. I've never been so disrespected as ERICA treated me today. She gave me incorrect information about pricing & procedures & she was ready to fight me about it. Nothing was offered to help aid me to get the service i needed. Poor customer service to a major fault. I cannot believe the office manager allowed this woman to treat me the way she did. Shame on YOU.

Dr. Rios is by far the best Dentist I have ever had!!!…read more He did a perfect job on my 4 upper front teeth 11 years ago and the still look great today. And, he does not suggest or push expensive work/crowns unless you absolutely need them (as in my case with broken teeth). The staff is always friendly and my cleanings are always great (most recently Kathy did my cleanings). I drive from Charlotte, NC to see family in Jacksonville and always make sure I come and see Dr. Rios rather than seeing someone where I live. I just have 100% in him.

Wow, What a changed…read morehere? This dental office was fairly decent for a couple years and then, BOOM! It turns into a shit sandwich. I brought in my updated insurance information. They tell me what my visit will cost. When I finished, OH LOOK AT THAT! your price somehow changed to 3 times what we told you it was going to be. They will not let you know this until after all the work has been done. Well, enjoy that last payment from me because it will be my LAST!

I've been coming to Mandarin Dental Care for a few years now and I love it. Everyone is so nice and…read morefriendly. The best part is that they are punctual! They get you in on time and one your way. So rate these day.

Great service, thorough cleanings by the hygienists, front office works well filing insurance…read moreclaims, office is clean! They use up to date technology. Always a great experience. Haven't had any issues in the last 10+ years. They never suggest un-needed treatments and address any concerns you may have! No reason to go anywhere else.

I always have had a good office experience here and the consultations with Dr. Arrow have been…read morehonest and forthright. I had a very difficult upper molar removed here that another dentist prior in Charleston declined to do. He wanted me to see an oral surgeon and I thought I would try Jax Emergency after my husband recommended them to me. Dr. Arrow was patient, took his time and rocked that tooth out in it's entirely with no breaks. Took his time and used rocking persistence- something most dentists do not posses anymore with the rush to high priced cosmetic dentistry procedures. I worked for years chair-side in dental offices in my younger years I can really appreciate application of great basic practices as well as talking a patient through the procedure calmly. I also appreciate in this day and age of greed in the medical industry to not have the price be the motivator to the doctor and practice. I like that the actions were whatever was best for me and my situation. I only wish they did root canals on molars so I wouldn't have to go on a search, but I've been referred to 3 endodontists for consideration for the next procedure. Front desk was very helpful and I was seated shortly after arrival. The assistant was efficient and friendly, updating x-rays after looking at those previously taken at another office earlier this year. Smart move. You don't want a dentist working off of old x-rays. Not ever! Another note I'll go in bed at names was I recognized her from being here a couple years ago which says a lot about the doctor. Many assistance turn through cause of doctors that are too difficult to stay with. Yes, some dentists can be rude to their assistant too! My disappointment at the cosmetic over health $$$$ direction dental care has taken can be noted! Implants implants implants are not for everyone nor can everyone afford seniors who want to preserve their teeth and have good health rather than focus on only appearance get any cost. So much pressure to spend thousands and thousands of dollars - patients shamed into signing financial agreements unrealistic for many situations. I was so upset over the pressure for the plants. I waited too darn long to get a second opinion. I still need 2 root canals, but I'm glad I came here and talked to Dr. arrow about my options that suited my own needs and budget. I'm so glad I did. Take control of your health. I do recommend this doctor and staff for a no-frills office with a kind efficient staff and knowledgeable Dr.

This dental clinic has the best patient care experience from all the staff I've ever had. From…read morefront desk reception, hygiene experience, and consultation with the provider. Dr. Aaro has given me alternative solutions to my issues without judgement, he provides a personal experience every time I've come in with remembering things from past conversations I almost forgot about, and has done excellent work on my teeth that lasted longer than previous work from recent years.

I've been coming to this office for a couple years now and it's been a pleasant experience every…read moretime. Dr. Roessler is an artist and is amazing at his job! The staff here really cares for their patients and makes sure you are taken care of and comfortable. Honestly feels like they are family at this point. I used to be terrified of going to the dentist but now I look forward to it. Much love for Five points dental! Thank you for taking care of me.

I really enjoy my visits to Five Points Dental. The staff and Dr. Roessler are both friendly and…read moreprofessional, which makes the experience comfortable from start to finish. All of my questions are thoroughly answered in a way that's easy to understand, and I never feel like I'm being upsold on unnecessary services. I highly recommend Five Points Dental for your dental care needs.