This morning's experience was HORRIBLE!!!! My first time coming to this place. I scoped it out the other night. I actually got out of my car and went inside. I knocked on the door and this Asian man was very nice and explained to me that this place is very safe and clean. I told him I will be back and will start coming here to do my laundry. This morning, I came I started to put quarters in the machine and I noticed that it keeps jamming. I then called the # that's displayed on the door. A man answered the phone, I told him my issue then he said he will be here in 3 minutes. He came, I showed him the machine that was jamming my coins. He then said, I should listen when or if I hear the coin drops. I told him again that this is my first time here. I told him to just pls fix the machine so that another customer will not have the same problem in the future. I was even addressing him as "sir". Then he told me that if I don't like here to leave and don't come back. I was Flabbergasted on the way he took a posture at me and the tone of his voice was utterly unacceptable. He then gave me another machine to wash my clothes.. I asked him what about the detergent that I had already put in the machine as well as the softener?.. His response to me was I can't help you on that. I asked for the name and number of the owner of this place. He refused to give it to me. He even asked me what if someone ask you to get my mgr at the place I work at. I immediately told him that I am a healthcare worker and that I am glad to get my mgr so that I can correct any concerns and that I want to do better in the future. He left, then a lady that was also doing her laundry came up to me and thank me for speaking to him the way I did because she said that he talks to the customers that way as if it is ok.. He is a BULLY! She said that he belittles women and that he is very disrespectful. Then he comes back attempted to say he is sorry BUT his sorry also came with a but. I stopped him immediately and I told him that if he is going to apologize then be sincere about it. Don't tell me you're sorry then in the same sentence to tell me that It's my fault that I should listen when the coin drops. How was I supposed to know that if I have never been here before?. He then start to come at me and he at this point is pointing his fingers at my face. I then said I need to call the cops because now I am feeling threatened. He yelled at me and said BE QUIET and he left. I went to 14851 Washington cross street is I believe Braddock in the city of San Leandro. The maintenance man (drives a black 4 door car) gray shoulder length curly hair. The maintenance person that I had encountered is VERY RUDE, a BULLY and a poor excuse of a man. Launderland owner, you cannot have a person that works for your company and degrades and insult your customers. He needs to go to an "emotional intelligence" class". He is an embarrassment to your company. He is making you LOOK VERY BAD. You cannot have that kind of employee work for you. How many people has he encountered and made them feel less than. He is a JOKE!!!!! read more