I ordered a latte to go and watched at least 10 people who ordered lattes after me receive their drinks first. They did order their drinks for dine in, but it appeared the baristas were confused about prepping to go drinks because they did finally put a latte on the counter for me, but it was in a ceramic cup so I had to ask for it to go. This was after I specifically stood in the to go/take away line and also specified at the order time that I wanted my latte to go.
The latte was good and the price was decent for what you see in airports. Thankfully I had plenty of time to get to my gate so I was able to wait over 5 minutes for my drink, but it was a little annoying to see others that clearly ordered after me get their drinks before me. When I informed the barista of the error, they didn't really apologize or show much concern about the oversight. I don't know, maybe this was because I didn't speak Italian.
One other thing to be aware of when ordering/eating pasteries here is that they are set up in a self serve container. I did not order a pastry, but while waiting for my latte, I witnessed a woman pick up one pastry with her hands, start to walk off, and then change her mind by putting her pastry back in the container (by hand again) and grabbing another one. She saw me watching her and she clearly gave zero f*#!$. I realize the US probably has much higher standards when it comes to food handling and I'm probably a germaphobe. However, in the moment I witnessed her manhandle the food, I was relieved I didn't order a pastry! read more