They scheduled a PSG + MSLT, but then cancelled my MSLT because they didn't have a tech available. They made me do PSG only (probably without even consulting my doctor), just for me to find out that the test was useless because I needed to do the PSG + MSLT together. Jiva Health really should NOT have made me do the PSG only because they just wasted my money. When I did the PSG, I was awoken because the tech decided to use the restroom in the main room with the door open so I could clearly hear them doing their business and washing their hands. They DO NOT even give clear instructions on how to enter and exit the building. Since it is past business hours for overnight sleep study, you have to use a specific elevator to get up. They never even told me that which is very annoying. When leaving at 6AM, the building was still locked on the 1st and 2nd floors (probably since it was outside of business hours) and I had to scramble to get out. They NEVER told me how to enter or exit the building or even warned me about doors being locked due to it being locked outside business hours. read more

NOTE: This is a review for Jiva Health, which acquired SFSD. I had a great experience with the original SFSD two years ago, and it's a shame that it's all gone. One of the worst healthcare experiences I've ever had - I can't recommend enough that you go ELSEWHERE for your sleep study/care if you can! For context, I was a sleep medicine patient at San Francisco Sleep Diagnostics in 2022. They were a small clinic, and the receptionist/scheduler was incredibly kind and competent. When I had to get a repeat study two years later, I immediately remembered her name and decided I'd work with them again. The problem started the first time I called the clinic. I was super confused because I was routed to "Jiva Health," and the rep I spoke to had no idea about the clinic I went to. It took several reps over separate phone calls (always a voicemail then a return call - over a dozen calls with them, only one was answered directly by a live person) to figure out that Jiva acquired the clinic I went to. I'm now being funneled through the new patient channel, even though I'd been a patient with them before. I had to chase down a referral from my very busy existing provider, only to be told it needed to be more specific, and I ended up still being seen by one of their doctors. What was supposed to take a week, ten days tops, took over a month. Every call I had, I spoke to a different rep who had no idea about my history or each other, and they just fit me into a script. The clincher came with the last phone call after I finally jumped through the hoops to be eligible for the sleep study. A rep called me only to put me on hold while he got a scheduler on the other line (it was more important that they optimized their schedulers' time rather than mine, and why they had layers of reps/schedulers is beyond me). When I was transferred, the scheduler had no idea why she was speaking to me. I had to restate my request for the hundredth time. As she was talking me through yet another script, she said I had to pick up my equipment in a location that was two hours away because the clinic in my city (where I originally went) was over-scheduled. That was the first time anyone told me this was a possibility. She only offered to send the equipment to me by mail when I pointed out how unreasonable this situation was. She never offered an apology, worked with me proactively, or even expressed concern that this was so inconvenient. The whole experience, from start to finish, was impersonal, time-consuming, and frustrating. To be clear, I don't blame any of the reps and schedulers for my experience. They need the proper training and information to offer something different. This felt like an extreme example of a healthcare system that doesn't invest the time to care for their patients as customers or humans. The one upside is that the doctor I met with was helpful enough. He seemed to understand the absurd situation and just did what he needed to do to get me passed along in the system. read more

I would not recommend this diagnostic center and have to agree with the other most recent reviews here. The office was such a complete mess when I arrived to pick up equipment and with so many odd items thrown around, stacks of shoes piled up under benches, heaps of files and papers that I wondered if the space is actually used for some other activity. I was relieved I hadn't booked myself for an overnight study -- I would have felt uncomfortable sleeping in such a chaotic, unprofessional place. Staffing was also uneven. Though I appreciated my orientation to the equipment, a misunderstanding about return time and availability of office staff to receive the returned equipment resulted in a series of unprofessional voice mails and emails, none of which acknowledged my attempts to email back and make a firm plan. Again, I felt uncomfortable with the unprofessional demeanor of, in particular, the owner. I would recommend finding another entity to complete your sleep study. read more

Just finished my sleep titration study with SF Sleep Diagnostics and I have to say they did a great job! If anyone can make you comfortable sleeping while wired for sound , they can. Eileen was very professional and explained everything they were doing and fitted all my monitors comfortably. She made sure I knew what to do if I needed to get up during the study and assured me that if I needed anything all I had to do was ask. I don't usually sleep well away from my own bed, but they made sure that the temperature, bedding and everything were as comfortable as possible based on my needs. read more

I did not have a good experience. 1) For my first visit, around 10pm (already tired), I was handed out a lengthy questionnaire about my sleep patterns, medications and supplements. Some of the answers needed verification (such as supplement ingredients) others the opinion of your sleep partner. When I asked why they not send this questionnaire out by email ahead of time, they said its was unimportant. So if it's unimportant, why bother an anxious and tired patient at 10pm ? 2) My second sleep study was botched out two times. The technician did not expect me as I was not on her schedule, however, her boss (Tatyana) insisted they still could take me in a second room. Tatyana closed the door of that room which was obviously still unmade from the previous night. I had so little confidence in that place that I could not rid may mind from the possibility I was not sleeping in a pair of clean sheets. But the worst was a malfunction of their equipment. I spend a whole night connected to a device that did not produce the expected measurements. Results: I had to come back for a do over night. 3) I redid my follow-up study. Later on, after looking at the insurance EOB, it looked to me as they billed the insurance for that botched night, just by the price of it, even though it was definitely their fault. A bright spot: I do want to praise the technicians who took care of me: they were kind and professional. read more

Like another recent commenter, I had an overall weird experience at SF Sleep Diagnostics (SFSD). Note that earlier reviews mention Carol and Joe. Now the business is run by someone named Tetyana. So I'm not sure if those earlier experiences were in the same facility and with the current (2018) owners or not. SFSD is in an old building in the Marina, difficult to find, down a dark, deserted hallway. At 9:30pm, it did not feel safe for a woman alone at night. I found the office dark, door locked. Technician arrived late, in sweat pants (very unprofessional). Inside, the office was so cluttered with machines (C-paps, maybe?) and stuff that there was no where to sit. There are 2 bedrooms (no windows, because this space is in the center of the building, feels very claustrophobic), and one bathroom (with someone's personal belongings in it) to share with the technician and potential other client. While attaching all the wires to me, the technician pinched my hand between the chair and desk, because there was not enough room to move around. The technician asked me what time I wanted to be woken up, I said 6am (which would hopefully be enough sleep that I wouldn't be wrecked the next day), and off to bed I went, without any time to acclimate to my surroundings or do normal going to bed routines like watch tv. She asked if I wanted earplugs because she didn't want the noises she made to disturb me while I slept. I declined, thinking that there couldn't possibly be more noise here than on the busy city street I live on. While I was trying to sleep, I was almost woken up by some loud noises outside the room, which turned into weird dreams for me, and in the morning the technician mentioned someone being noisy out in the hallway and she feared they would wake me up. (Question: Why is there a sleep facility located in a place where you could potentially be woken by noisy people in the hallway? Or by the technician in the adjacent office?) I was woken up around 5am (an hour earlier than I had requested). I presume the early wake up was due to the fact that the technician had recorded the total amount of data she needed, and was eager to get home. Tired and groggy, I was handed a questionnaire to fill out about how I thought I slept, which included an option to evaluate the technician. Again, VERY unprofessional. Why would I give honest feedback about her and then hand her the paper so she can argue with me right then and there at 5am when I'm tired and in an unfamiliar and weird place with goop stuck to my hair? She very hurriedly removed all the wires etc and rushed me out the door. Also strange was a piece of paper she handed me that said, "You MUST see Dr. Zhao before you do anything else - Dr. Zhao is board certified in Sleep Medicine which is the only credential that can order a CPAP titration study and the only credential that can order the CPAP machine be dispensed to you." This is written in BOLD. It went on to say that I should allot 1 hour for this appointment, and Dr. Zhao would need 5 days to review the sleep study results. (wait, why can't the results go to my own doctor? or an ENT? why MUST I see Dr. Zhao?) After my sleep study, I received an email from Tetyana (owner) saying that my insurance company accidentally sent me a reimbursement check for their services and that I needed to call them with a credit card number to pay the amount. This has never happened with any other medical facility I have used. It felt very odd for a stranger to email me and ask me to call with an over the phone payment of nearly $8k. I received emails on 3 separate dates and 2 voicemails regarding this payment. It was nearing on harassment and I hadn't even received the check from my insurance company at that point. It took weeks for it to arrive. Highly unusual. I don't have space to include my total experience with Dr. Kevin Zhao here, please see that review on his yelp page. The summary is that he told me I had 3 options: consult with an ENT about surgery (?! why didn't I just go straight to an ENT to get the sleep test results?, also surgery?! what?!), lose weight, or C-pap. He then mentioned THREE TIMES that studies show that women do not use C-pap. Then said, "do you have any questions?" and I said "yeah, what if I want to use a C-Pap?!" but I was already so mad at his misogyny that frankly, I wasn't listening anymore. And a C-pap included another sleep study which I already knew I was NOT going to do at SFSD. So I said I'd just lose some weight, and he said "I know you can do it!" and that was the end of my appointment. All around, a bizarre and unhelpful waste of my time. UCSF, by comparison, has a security guard and door, on suite bathroom, windows, tv, friendly, patient technicians in uniform who are there when you arrive and give you time to settle in and later, gather your things, online anonymous post-sleep study survey and followup with an ENT, and they properly bill your insurance. read more

I'm grateful that SF Sleep Diagnostics was able to set-up a full sleep study at my house. It was actually incredible. They come to your house with all of the necessary equipment and sensors and then you get to sleep in your own bed. In the morning, they come back, collect the equipment, and you get to go about your day as usual. As a side benefit, the specialist who set everything up, taught me quite a bit about sleep and the importance of the different cycles. Bottom line: Obviously having a sleep study done is not at the top of anyone's to do list, but if you need one, this is the way to go. read more

Fantastic staff and knowledge. Doing a sleep study doesn't sound fun, but they made the experience very seamless and I felt more like a guest at a hotel than a lab rat. The beds are REALLY comfortable, like amazing, can I sleep here a few times a week comfortable. For my insurance, I need to be referred by my primary care physician, so if you have options, definitely choose Sleep Diagnostics. They are extremely thorough and really care. Not like others where it seems like they just want you out the door and put something on your finger. read more

My experience with San Francisco Sleep Diagnostics was excellent. I was greeted very warmly when I arrived and was offered a bottle of water. The technician who did my study was very professional and made me feel as comfortable as possible. The center is very clean and pleasant. I highly recommend that you have your sleep study done here. read more

My husband has been battling sleep apnea (read: loud snoring/abnormal breathing) for a long time. He finally went to the doctor, and was sent to SF Sleep Diagnostics for a night of monitored sleep. He came home rested, and full of information about his condition. Not just numbers, but a thoughtful analysis on how he could get better. Since then, he has received a sleep machine (which shockingly makes no noise) and excellent care. I am so thrilled that he now gets genuine rest. read more

Tetyana and Carol are super nice and helpful. I wish I had been able to complete my study here. The problem is their medical director, Dr Zhao. While SF sleep diagnostics is in network so you would assume the same for their doctor (the only one they tell you must call) would be as well. Turns out he managed to get out of that and sent me a big bill as out of network (I have a dreadful 5000 dollar deductible out of network). I am working with my insurance on this but now I can't complete my study without starting all over again some place else. I did the at home one. Dr Zhao looked at it, spent ten minutes with me, told me I had apnea and said I had to take another one at the center. This would of course lead to another appointment with him which ain't gonna happen. Tetyana, I hope you guys can find a more reasonable medical director with whom to work. The other guys have only in network doctors. read more

My sleep problems have been getting worse, so my doctor recommended a sleep study. I was concerned, because when I looked into doing a sleep study in the past, there were always long waiting times (e.g. 6 months). However, San Francisco Sleep Diagnostics was able to book me in days. It was easy to get to. I went to their facility and the room was comfortable and staff was professional and helpful. I couldn't think of how they could improve. I would definitely recommend them. read more

I just had a sleep study at this facility. I had a previous study somewhere else a few years ago -- and what a remarkable difference. Carol did the appointment scheduling, insurance authorization, etc. and was very friendly and efficient. On the night of my study, Tatiana worked with me through the whole experience. My first study (elsewhere) was incredibly uncomfortable and impersonal. This time, Tatiana did a marvelous job of talking me through the process, hooking up a remarkable amount of technology, and making me comfortable. In the morning, they even provided a Starbucks breakfast (coffee, scone, yogurt) -- such service! Even better, at my request Tatiana was kind enough to show me some of the recorded data from the night before which was very interesting indeed (always advising me of course that the official reading will come from the doctor). She is very knowledgeable and experienced -- and it showed. The facility itself is nicer than many hotels where I've stayed on business travel. One tip not mentioned on their website: If you have a prescription for Ambien, etc. take some with you to the facility -- I was surprised to learn that it doesn't impair the study at all, in fact it helps. It sure helped me get to sleep despite my anxiety and made the experience that much more pleasant. Highly recommended. Professional, friendly, knowledgeable -- what else could I ask for? read more

This organization is extraordinarily professional and friendly. They took extremely good care of me and walked me through the process, explaining every step so there was no confusion or discomfort. I would recommend them to anyone, especially vets, as they have a deep appreciation for your service. If you even suspect you are struggling with a sleeping disorder or Sleep Apnea, I highly recommend giving these guys a call, it was the best call I've ever made. There is no doubt in my mind that they saved my life, and the way they took care of me really could not be beat. I only wish I could give more stars. read more

I would recommend the sleep diagnostics center. Bed is comfortable, the technician walks you through everything that's going to happen and asks when you'd like to wake up, the manager is very communicative about billing and I've been working with Dr. Zhao for followup appointments because he was in my network (definitely double check before going though if hes in network because you don't want to pay out of network fees). read more

I have sleep apnea and have been disappointed in my previous sleep clinic and the poor service provided by previous DME provider. My MD suggested SF Sleep Diagnostics.for a new study and recalibration of my CPAP machine. I couldn't be happier. The professionalism, the helpful information, the customer service --- a complete world of difference and a literally life saving experience. The staff are top notch. They only take one patient at a time (unlike my previous sleep factory). They actually follow-up. The facility is very private, quiet, nice, modern and extremely clean. Best experience I've ever had. read more

just an overall weird experience - disorganized. I had originally planned to go in for an overnight study. My insurance denied that so I went to pick up the equipment for an 'at home study.' I spoke with the staff and we agreed on a time date. I got a call as I was leaving, indicating they had not written down the appointment and wanted to confirm. Disconcerting as I was leaving from work from opposite end of town mid day for the equipment pick up. I would have been frustrated to arrive and find no one there. As it turns out, they called in time and were there when I arrive. When I arrived the space was cluttered and disorganized. I immediately felt relief that I wasn't doing an onsite study. Something about the cramped cluttered space made me feel uncomfortable. The description of how to use the equipment was also disorganized. At the pick up point, we agreed when I would return the equipment. When I arrived the next day there was no one there and no where for me to park. I called a couple times and waited in my car. I needed to get to my next errand and had no option to drop the equipment off, the hassle to return later was big. Finally, I received a call back. The staff persona was still at home. This was 30 minutes after our agreed upon drop off time. They told me they'd be there in 20 minutes and but it took 30 minutes. Again a sign of being disorganized. I would not recommend this place for onsite - felt disorganized and cluttered nor for take how - can't write down and stick to agreed upon times. read more

This is a wonderful medical organization run by people (Joe and Carol) who truly care about their patients and getting results for their clients. I can't say enough about their professionalism. They were very good at giving me all of the information that I was looking for regarding my treatment. I don't usually yelp businesses but in this case they went above and beyond. Rest assured that you are in good hands with San Francisco Sleep Diagnostics!!! read more

Friendly and professional people, who with their first rate facility, made diagnosing my sleep disorder, like a comfortable hotel stay. Thank you Joe and Carol. read more

This place rocks! I went there for a sleep study during the summer, and not only was the facility super modern, clean, and comfortable, but the staff is great as well. I highly recommend going here if you need a sleep study done. read more