This place feels incredibly shady and misleading. I came in for knee pain a month after an injury. I have a high-deductible insurance plan, so I specifically asked the front desk what the visit might cost and they told me it shouldn't exceed $200 with my plan. The visit was straightforward, some basic knee X-rays and a consultation with the PA. He did a quick physical exam and said he couldn't diagnose anything without an MRI, which I declined due to the cost. The appointment was at 9am and I sent a text to my partner at 9:15am after the appointment ended saying "going to the doctor is dumb." Eight months later, I received a $360 bill. Reviewing the itemized charges, I saw they billed for a 45-minute, moderate-complexity office visit, which doesn't reflect what actually happened. I called their billing office to dispute the charge. They said they'd put the bill on hold and follow up with the medical team. Two days later, without notice, they charged my credit card anyway (which they keep on file). Since then, they have ghosted me trying to follow up. Be extremely cautious if you're planning on visiting this medical office. They were not transparent about pricing, they overbilled for services, and they charged my card after telling me they wouldn't. 0/5 stars if it were possible. read more

Urgently Ortho - Urgent Care Near Me - San Francisco, California

I came to Pacific Crest Orthopedics based on a referral from a friend. But 2.5 months post injury and still in pain I sought a second opinion and was shocked to learn the x-ray machine and MRI machine being used by this practice are so out of date they are basically unreadable. It was described to me as looking at an image on a 1950s black and white tv to a current HDTV today. My insurance most likely won't cover a second xray or MRI. I feel mislead and taken advantage of. Additionally while seeking a second opinion I requested my visit summary notes and was shocked to read what was written versus what was performed. Yes this practice was convenient and could see me faster but I did not realize at what cost. I am writing this review so that future patients are more informed than I was. I would hate for this to happen to someone else. read more

Knees, trigger finger. If I have an Ortho problem, first I go to. Excellent Treatment from all the professionals.

Unlike what their name implies, there's nothing urgent about their attitude towards new patients. When I called to schedule my appointment they didn't have anything for a week. I explained that I was in significant pain and my referral was urgent, per my provider, and I was told, "yeah well your provider always makes urgent referrals so that doesn't mean anything to us". I scheduled the visit for one week later, then Urgent Ortho canceled 30 minutes before my appt. I called and they rescheduled me for one week from today. There's no waiting list for cancellations as the practice only has 2 practitioners and both are out this week. I called my doc & was able to get a referral to UCSF ortho and will be seen by them in a few days. I am also on a waiting list should an earlier appointment become available. There's nothing urgent about Urgent Ortho. With only 2 providers I think their schedule is very tight. There was also zero empathy for having me wait another week. I would not recommend them if you are in pain and need to be seen quickly. read more

Everything went well, efficient office, same day appt, great doctors...don't miss this office?

I had a severe pain in my right foot and it wasn't improving over a week. So I had made an appointment with them via zocdoc as my usual orthopedist only had openings a month later. Not only was I assisted in a diagnosis , I felt safe and listened to. I was given a boot for my stress fracture from running and also X-rays were taken promptly to ensure nothing was wrong with my foot. I really appreciate the help I got today! I will recommend physician assistant - Lindsay Brush - whom I saw today :) read more

Dr. Ephraim Dickinson is amazing! My husband had a near full rupture of his bicep tendon. They have been great, husband in surgery yesterday and doctor has checked in with us and we look forward to our appointment next week Going to have them look at my left hip... Fingers crossed read more

I'm so grateful for Urgently Ortho in my life. I can easily and quickly get an appointment, receive all the treatment I need - from X-rays on-site and MRI prescriptions to physical therapy prescriptions and a cortisone shot. I have been treated here for a repetitive shoulder injury (I tore the ligaments and had surgery years ago, but still need treatment) and chronic lower back pain. I recently finally had my first cortisone shot for my shoulder, which has helped immensely with my pain and given me the ability to do more in my physical therapy, and every day activities. I hesitated about getting the shot for a long time, as I am very conservative with and sensitive to medication. Lindsey was patient and understanding, and treated me with half of the typical dose. It was just what I needed. They have also been so helpful with giving me repeated physical therapy prescriptions for both my shoulder and back, which I really rely on for full healing. I am hopeful that this time my injuries will fully heal, as I finally have the support I need, and that includes the team at Urgently Ortho. read more

They did not take proper or complete care of my knee. Did not write prescription for MRI, lied about trying to reach me and then told me to come back in six weeks. When I did get my MRI, it turned out that I had a torn meniscus which caused me to fall and break my ankle. I never saw an MD. Most of the practitioners don't wear name tags so you don't really know who you are talking to. Find yourself a real orthopedic practice. read more

The doctor was OK, but billing is a disaster. Avoid getting any out of the box braces - they will charge you 4x from what you'd pay anywhere else. And that is only after a back and forth on fixing the insurance charges which would have you pay 8x out of pocket. We came here after my son injured his thumb abroad and we got initial urgent care (and a brace) in a Canadian urgent care facility. We were told to follow up with an orthopedic doctor when we're back un US and so we can here. We had another two weeks left for the brace (it was a very small fracture in a thumb). The doctor said we needed a different brace (a much smaller thumb only brace) and we agreed to get. This was another similar brace from a box to the one we had, just a slightly different shape. No pricing was communicated, but we didn't ask because our previous brace (and another previous one from a different wrist injury) all ranged between $50 and $70. We assumed this would be same or less since it was a much smaller one. They submitted the charge for this brace to insurance at a $650 price (!!). What? How could this be? Insurance of course sent it to deductible and we had to pay the adjusted price of $350. This is crazy. This thumb brace must have golden rods studded with diamonds to cost this much. A very similar brace on Amazon is $36 https://www.amazon.com/Breg-Premier-Thumb-Splint-Stays/dp/B00E81H88O?ref_=ast_sto_dp - even if the one we got is a better quality, there is no way it would cost so much more. We then tried to email and call the billing to fix this (by hoping to pay for what this brace actually costs). It took forever. No one seems to be monitoring the billing line and they don't get back to you via email either. After many weeks, I was able to get someone on the phone, and they said they can fix the charge to what they charge the un-insured. Which was still very expansive for what this is - $175. Botton line is, I would go to a different office (we've gone to other offices here in SF who had a lot more reasonable charge strategies). If you have to go here though, check their pricing ahead of time, and ask where you can buy these braces. They are off the shelf braces you will find for a lot cheaper and less headache with billing. read more

I had such a great experience here after having an accident that left me unable to put any weight on my left leg. My injury happened in the evening and I was able to schedule an appointment that night for the next day. The woman at the front desk greeted me with crutches as I hopped from the car to the check in desk. They quickly evaluated me, completed my x ray and some functional tests, and worked with my insurance to get an MRI approved. They also had valet parking which was a game changer. Highly recommend coming here for any urgent ortho needs. Leave the ER for the critical emergencies! read more

This place is FANTASTIC (Mission location review). I didn't hear back from UCSF for weeks. My neck and shoulder pain from a bad fall was getting worst. I'm so glad I found this place and got an appointment immediately 5 things I LOVE 1) Available appointments immediately 2) TAKES Insurance 3) Awesome friendly staff 4) online booking 5) Lunch in the Mission afterwards read more

Urgently Ortho saved me in a pinch! I hurt my right foot while hiking around the Golden Gate Bridge and needed to see a doctor asap. I called my local doctor in Philly and they recommended I try an urgent care foot specialist, pointing out Urgently Ortho. I walked in on Friday at 2 p.m. but unfortunately they were fully booked. However, after explaining to them that I would be traveling internationally soon, Dr. Levinsohn agreed to see me last, past hours, and was able to provide me with a boot, which has been a Godsend. I can't thank him and Urgently Ortho enough. Moreover, they were able to get me a prescription, good instructions, and X-rays. Dr. Levinsohn is a gentleman and treated me with utmost kindness and respect. Urgently Ortho is fortunate to have him. I recommend this place because it is clean, well-managed, has good competent and friendly staff, and most importantly, a caring doctor in Dr. Levinsohn. They could have rejected me on Friday and actions are louder than any words I can provide. Thank you again, Dr. Levinsohn! read more

While the staff are good at this facility, the billing process has been awful. I came in months ago to get an ankle xray and Ms. Celina Provencio recommended I use an air cam boot to keep my ankle stable. She left me with the her nurse / assistant who fitted me for the boot and informed me that it would be no cost to me through my insurance. I looked up air cam boots and saw they go for $50-200 but decided to take home a boot from their office after being informed it would not cost me anything. Months later, I received a bill informing me that the boot was $500 (originally $800, lowered by $300 through my insurance's contracted rate). I attempted to contact their billing department multiple times but was told that "since I didn't hit my deductible, this is the cost" and that should have been explained to me during my visit. I let billing know that that was never explained to me during my visit, but they stonewalled me and waited to respond to me till after my credit card was charged. If you decide to visit this facility, please make sure you fully understand your insurance benefits. Sadly I trusted the staff's guidance regarding my financial obligation for this boot, and I am now stuck with a $500 boot that my podiatrist landed up telling me not to use anyway. read more

I really like Dr. Halbrecht and my surgery with him went very smoothly. He's super sharp and has a great bed side manner, I learned a lot from him by just talking to him for a few minutes. However, their post-surgery service is pretty awful. I had issues post-surgery and no one is able to attend to my questions, especially the new front desk staff. When I need advice for recovery, all I get is "ice bags." When I asked PT recommendations in a specific region, the front desk staff Sophia kept on sending me the same list even though I repeatedly told her the location I was looking for, and the list she sent had 0 PTs in the location I asked for. She did not even seem to try opening the list she sent to me and just told me "it may just be the second or third page of the attachment" - which it wasn't. When my PT reached out to clarify protocol, the front desk is neither responsive nor helpful. I have nowhere else to report this issue other than writing a review here. Fact is there's no way to contact the doctor or the support team (unlike other offices who you can reach out via MyChart). All you can talk to is this front desk person who does not seem to know what she is doing. If you are looking for a good surgery experience with post-surgery care, then I would not come here. read more

I hurt my knee over the weekend. Had a telehealth appointment and they referred me to Urgently Ortho. I got an appointment the next day. The people in the office were very nice, and professional. They referred me for an MRI and got approval. I got a call that they could do it later than week. I booked a flight home early from a business trip to make it. Then, I learned that the machine was broken and my appt was rescheduled. It happens, but I am still in a bit of pain. I asked them for a referral elsewhere only to be told they would charge me if I didn't use their machine, and it would be at least a week more. After an extended back and forth, I gave up. I need care, if not urgently, then at least soonish. Urgently Ortho appears to operate in any way other than just that - urgent. Can't recommend. read more

I was blinded by their impressive website and booking system and truly believed they could help. SPOILER: They didn't and still charged me as if they did. During the busy holiday month of Dec 2023 when I suffered from debilitating back/hip pain (herniated disc), they were the only "ortho" provider that could see me right away. I already got an MRI/knew the issue and was hoping for a cortisone shot or some other non-surgical way to relieve the immense pain. They accepted my insurance which was a plus and the office check-in process was professional and easy. The positives end there. I was seen only by a PA who told me based on my MRI report that I would need surgery and that all they could do was refer me to a spine surgeon. Obviously, I was alarmed and scared by this prognosis. I learned a few weeks later from an actual spine doctor (not their referral) that my condition did not need surgery. In hindsight, I should have asked more questions before booking as well as requested to see a real doctor because I don't think PAs should be doling out opinions like this when they don't have any qualifications to do so. They didn't charge a co-pay so I left thinking that at least my insurance covered this pointless/unhelpful visit. Unfortunately, I was wrong because they charged me 2 months later and didn't even provide details as to what my insurance covered before deducting a large sum from my HSA card. They should be more transparent about their rates and shouldn't charge such exorbitant fees for what was simply a consultation and not even from an MD. read more

The clinicians were all great, but the administrative side is terrible. They outsource to a call center with terrible wait times, and you need to go through them whenever they make errors. They canceled my MRI day-of because the machine broke; then provided no further updates. Eventually I found out the machine was fixed after calling their phone repeatedly and waiting 30+ minutes each time. A month after finishing all care, they unexpectedly sent me a bill with no explanation. Trying to figure out why involves calling their support and waiting on the phone for hours. Would recommend finding an orthopedic with a front office that you can actually contact. read more

Thought I should write something here as the reviews were so useful. I walked in with a * suspected* rib fracture, hoping for an exam and X-ray. The receptionist checked the back room and talked with ... a doctor? A pa-c?... before coming back and said it sounded serious and I should go to CPMC urgent care instead. Not the result I wanted but for people who say that they don't have "proper doctors" it seems like if your case is not standard then you get sent elsewhere. read more

What an amazing experience every time I come here! Amelia and Rodney are always super smiley and very helpful when greeting clients with great attitudes and positivity. They are very responsive and fast. Ephraim, Lindsay and Eugene are true professionals that you can trust! I had ankle surgery that went excellent and I have been successfully recovering under the wing of an amazing team here at Urgently Ortho. They go above and beyond! Highly recommended! read more

the PA I saw was great, but they're a bit disorganized: - I was injured/limping so they sent me to get an MRI right away. - After that I scheduled a virtual followup, - When the appt came, nobody showed for 30 min - Then they told me the dr was actually out of town and wouldn't be back for another 2 weeks - But when I talked to a different scheduler, she realized this was a mistake and squeezed me in for an appt next week instead read more

Maybe they care when they think you can immediately drop everything and have surgery. If that is nit the case the quality of care goes down. Office experience seem fine. read more

Don't trust this company. I went here to be seen for Carpal Tunnel pain. At the time, all they did was pretty much do a consultation. The Doctor (if you want to call him that) basically was clueless as to what was going on with my hand. I broke it down for him and he was pretty much in agreement with everything I told him what was going on. Had I never told him that I think it was Carpal Tunnel, he would have diagnosed me with a sprained hand. Upon leaving, they told me I wouldn't be charged for anything and that my insurance would take care of everything. Low and behold 4 months later they charged my card $223.61. I'm fighting with this company right now other this bogus charge. No billing statement or anything. Just a damn charge from out of nowhere. Do not, and I repeat do not trust this money grubbing company. read more

Never been more thankful for Urgently Ortho than I am this weekend. I slipped and twisted my ankle yesterday afternoon. Had a telephone appointment with my PCP this morning who ordered an X-ray to rule out a break or fracture. It's not the best time to be going into a hospital for an X-ray with the coronavirus so I turned to Urgently Ortho. The Urgently Ortho staff fit me in for an in-person exam and some x-rays. No break, no fracture, but confirmed I tore some ligaments. Recommended I RICE (rest, ice, compression, and elevate), and wear a boot--which they had on hand (so no waiting for an Amazon delivery or going to a pharmacy). I highly recommend the Urgently Ortho team! read more

Urgently Ortho - Urgently Ortho short boot - Urgent Care Near Me - San Francisco, California

My husband and I had a terrible experience with this establishment. He received a couple of X-rays after a dangerous rock climbing fall. While reviewing the X-rays the technician, shared he would need, little rest and that there was absolutely no reason for him to get an MRI or seek further care. He then went back to his doctor in Germany, who recommended an MRI, and they found that he needed much more rest, possible surgery and a broken bone! It is dangerous that companies like these, are seeing people on a daily basis and not taking their time to really understand why their patients are there. This was super costly and could have caused a long term issue for my husband. To close this out, we didn't even get to see an actual doctor during our two sessions there. I hope that we can at least be reimbursed for being dangerously misguided and possibly causing a real long term issue. read more

Great place to go for orthopedic urgent care! I've been for two injuries and they've been super awesome. They have an X-Ray and an X-Ray tech there every day. The doctor will review the images and give you the results the same day. Very easy to make appointments online and the office has knowledgeable and friendly staff. Hopefully I don't have to return, but if I get hurt again I know where to go! read more

Incredibly frustrating experience at the Mission office. l booked ahead for severe neck pain and arranged my entire day around my appointment time ( including having to cancel a leaking roof patch before the next storm) . When l arrived I was told that they had an emergency patient that just arrived "literally a few minutes ago." l was very perplexed as they do not take walk-in appointments under any circumstance. When l asked why the patient wasn't directed to the ER, the receptionist explained that the treatment needed by the patient was within the scope of their facility. Huh? She then said that "someone should be calling me any second to reschedule." Well, an hour goes by and not one person from Urgently Ortho calls. I call their office back and get their overseas call center representative who has no idea what is going on. The call center rep did put me through to someone at their San Francisco office and her story was radically different. According to her, the doctor had a family emergency this afternoon and they were calling patients to cancel the afternoon appointments. l never received a call! And, l have never, ever been able to see an actual doctor at either office, always a PA. None of this adds up, but either way, it was handled so incredibly poorly and unprofessionally! read more

This was my first experience with Urgently Ortho. I have had hip bursitis for some time, making it difficult to find a comfortable position in which to sleep, so I was suffering both the soreness and sleep deprivation. My primary care doc referred me to Urgently Ortho on Post, where I was given an x-ray and then was examined by PA-C Eugene Wong and Dr. Dickinson, who determined a cortisone shot was called for. The shot itself was relatively painless and by the time I got home, I was pain-free and slept for 12 hours. Very impressed with the care I received and the knowledge and professionalism shown. In addition, everybody in the office was welcoming and exceedingly nice. Could not be more pleased with my experience. read more

I have been seeing Dr. Dickinson for close to a year now due to a broken elbow, and the whole experience has been nothing short of amazing (despite the broken bone). The staff at Urgently Ortho are always friendly - from the front desk to the x-ray tech and the support staff. They are quick to respond to emails & phone calls and have always been knowledgeable about the questions asked. Dr. Dickinson has been super helpful in my recovery and truly cares about the patient in getting back to full range of motion. Great team all around - I highly recommend! read more

1. The PA spent 5 mins evaluating my injuries. She did not deem it valuable for me to get x-rays despite my PCP and I requesting it. 2. Spending 5 mins for a painful condition that impacts my career is not ok. Please spend time with patients to truly understand and listen to their concerns. We don't come here just to waste money and take up space. 3. Since my concerns were not heard and not valued, I was misdiagnosed and she provided opposite care instructions. She even sent me back to work and it turns out I was very close to having a complete tendon separation due to this lack of care and concern. I actually had to be fully immobile in a brace 24/7 for 6 weeks to resolve this issue. I'm thankful I found another doctor who listens and did more than a 1 min test. 4. Front desk is not clear about charges. I received an extra charge on my Amex yet I did not receive a receipt or reason why I was charged. I called their billing office, who is an external company, they gave me advice that a doctor's office should always be clear about charges and offer receipts, even emailed receipts post-visit. Highly recommend paying cash due to this lack of communication or paying with a temporary card. Shame on Urgent Ortho for just shuffling people through. I wasted 6 months listening to the wrong care plan. After several months and a few hundred dollars poorly spent, let me take my turn and shout into the void, "why is it so hard to find a doctor that cares?" read more

very easy to make an appointment, BUT you do NOT see an MD. Only assistants, who are not qualified to diagnose but tells what you should do next.. My condition was only mild when I first went there, and then following their guidelines, the condition got really bad. Now this assistant is telling me that I need a surgery. She was even unable to comprehend MRI images, btw. read more

TL;DR: problematic comments about mental illness I'd like to start by saying I've been here before and really value Urgently Ortho as a service. My previous experience here was very good. This review is specifically about the PA Nancy and a very specific interaction I overheard, and I don't feel it is indicative of Urgently Ortho as a whole. But this experience literally made me feel sick to my stomach. I called Urgently Ortho before I came in to clarify if I could be seen for my issue (rib pain) and the receptionist said yes. The person who took me back for initial questions was very nice. He went into another room to explain what I told him to the doctor, I presume next door because I could hear everything he and the doctor said. And when I say everything, I mean every word. I have very good hearing. He did a great job explaining my case to her. She asked some follow up questions, and seemed to question why I was here, mostly because this seemed to be an internal medicine issue more than an orthopedic one (fair--but I didn't realize this, and I was also told that I could come in to be evaluated). But then she said in response to something, about me, "well, she *is* bipolar" (this information she had from my medical record that I provided to her in notes from my primary doctor). This diagnosis is actually inaccurate and I have been trying to get it taken off my record for years, but regardless of its accuracy, why would she bring up a psychiatric diagnosis in urgent care for an orthopedic issue where my ribs are in pain? I literally felt sick after this. I knew she basically didn't believe me at all because it said bipolar disorder on my chart. The whole interaction after she came in (and I confirmed she was the one talking to the nurse I initially talked with, so I knew she was the one who said this) was condescending and uneasy. She spoke to me in a tone that would be meant for a child. It's fine for her to explain to me that she is not the right specialist to treat my issue. But to bring up to a colleague in a weird tone that a patient's psychiatric history is in any way relevant to their orthopedic complaint is very discriminatory. I would proceed with caution if you see Nancy. Bias in the medical system is rampant, I see it all the time as a chronically ill person, but this was the most blatant example I have seen. read more

It was an amazing experience, I never knew that there was an urgent care for orthopedic until today. I would recommend this place to anyone who are having arthritis & joint pain. read more

Horrible office. Doctors are constantly 10+ minutes late to appointments (God forbid you're 10+ minutes late to you're appointment because otherwise you'll be slapped with a pricey missed appointment fee). They are not on top of anything, they sent me referrals to doctors that were out of network (multiple times), it takes months and excruciating follow-up to finally receive the referral and it is NEVER sent to the provider for you, that is all work to be done by YOU, the patient. AVOID THIS PLACE. read more

Amazing. I was in and out of there within 15 minutes with a brand new cast. Staff was awesome and check-in was a breeze (all through iPad). Happy this was so speedy! Thanks :) read more

Urgently Ortho - After - Urgent Care Near Me - San Francisco, California

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I saw Dr. Lindsay Brush in late 2022. I paid a $60 copay before the appointment. She diagnosed me with a condition and asked me if I wanted to try a quick procedure that day. I was concerned / emotionally focused on the diagnosis and had questions about the implications & what she recommends. She had me sign to consent to the procedure. There was zero language about cost both from the doctor & on paper. Later on I was billed ~$96 in the mail. I talked to their billing department and they raised it to the doctor. I received a response saying that I'm responsible for the payment or they'll escalate to collections, and that they're unable to reduce the payment or improve their transparency as an ethical duty in the future. In the superbill I received it states their full charge of nearly $600. It's not so clear to me if doctors are legally held liable at all for to disclose their fees (w/o insurance included). I am from Taiwan and have lived in the EU and I have never felt this lack of professionalism and ethical transparency from any doctor outside of the U.S. As a U.S. citizen I am disappointed in our healthcare system. In the end I paid the amount as I don't have the time and money to dispute this legally. While this doctor was very friendly and I am appreciative of her diagnosing me, I am speaking up because I feel concerned for people who might not be able to afford surprise medical bills. read more

Basically useless. I came in with back pain and they told me they didn't know what it was, wouldn't do any scans, and just said I should look for a physical therapist. read more

I've been going to Urgently Ortho on Post Street for a few years now for knee care. Just want to say that the staff there are always kind, knowledgeable, professional and take their time to explain everything. Have had great experiences with Reception staff, PA's and the EX-ray tech. It's really a good feeling to go in there and know you will be well taken care of and treated so well. Mary O read more

Great online scheduling and fantastic availability. I was able to schedule an appointment for today even though I booked after 5 pm yesterday. I got a quick onsite X-ray to augment what was done at Zuckerberg General Hospital, and received a super helpful assessment and answers to all my questions. I was in and out in less than an hour. One helpful criticism is that the online onboarding form -- after you book your appointment -- is not super intuitive. I thought there was a bug in signing my releases. It was my own user error coupled with a poor error message. You have to sign the form AFTER acknowledging both releases. Other than that very minor thing, everything was exemplary. Even that UX issue is minor considering what other practice allows you to even fill out an onboarding form before you get to the office? Another thing people should be aware of. This is an extremely efficient office. So you aren't necessarily going to start right off seeing Dr. Dickinson. I saw Breiana Brady, PA-C and thought her care was well educated and reasoned from extensive experience. Had I needed more serious intervention, I'm sure Dr. Dickinson would have gotten involved. This is great for keeping costs low and service high. But it would be important to mention it if you were looking for a second opinion or another provider after seeing a different Orthopedist. read more

This place is a scam and should be investigated by the state. The people here are very nice but are only interested in getting you in and out so they can bill more copays and submit more insurance claims. They're never able to actually help you with your problem, but they're glad to keep stringing you along to collect another copay. Over two months, four appointments, $500 in copays between them, PT and an MRI, and my condition is WORSE. Shameful read more