I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

I am writing to express my concern regarding my experience with the Bariatric Surgery Program at…read moreKaiser Permanente South. I have called the office approximately six times and spoke with a scheduler named Catalina. During these interactions, I found her demeanor to be rude and unprofessional. Initially, she scheduled me for an appointment, then later called to reschedule it. I clearly informed her that I was unable to attend the new appointment date. Despite this, she scheduled the appointment anyway, without my consent, which resulted in a missed appointment on my record. When I called the office again to address this issue, I was informed that the next available appointment with Ms. O'Brien is not until March. This situation is extremely frustrating, as the missed appointment was not due to my actions or lack of communication, but rather a scheduling change made without my permission. I am disappointed by the lack of respect for my time and the poor communication I experienced.

Wonderful staff very clean rooms and made us feel like home took great care of my dad thank youread more

I've been coming to SSF clinic for a few months now. Making appointments is quick and they'll try…read moreto accommodate your schedule as best as they can. There was this one time I called last minute for a physical exam for my CNA program. The lady helped squeezed me in for an appointment right before my turn in date. My most recent visit was another physical into my LVN program and they were booked until the next month. I told them I needed the physical sooner and the guy was so helpful he told me of a cancellation and asked if I wanted it, which I did! The waits can take from 10-15 minutes which isn't too bad considering how packed and busy they are most of the time. The staff are all very nice and friendly. The nurses took their time when they saw me and never rushed my visits. They paid attention to my concerns and explained certain conditions and medications to me. The male LVN that helped drew my blood for my physical was very nice and talked me through the process so I knew what he was doing the whole time while educating me about drawing blood and LVN related stuff. Nurse practitioner Kelava was also very nice! I've seen her twice and she was super friendly and knowledgeable. On two occasions, I came in with some health issue and she diagnosed me and prescribed me meds which help me a lot. Very great team of healthcare professionals :)

Dr. Bansal was recently the on-call doctor in place of my normal doctor so I didn't know what to…read moreexpect going in. What I found was a very professional yet personable doctor who really took time to listen to me. Were I not already a patient of Dr. Bricca's I would have no qualms whatsoever about selecting Dr. Bansal as my new primary care physician.

Dr. Bansal is fantastic. The second she stepped into the room, I immediately felt at ease. She's…read moreextremely compassionate, very comforting, but also very informed. Her sense of humor made me feel so relaxed, which is rare for me in the doctor's office. Not for a single moment did I feel rushed while meeting with her, during both appointments. She listened to every single thing I wanted to discuss with her and gave me her honest, straightforward and knowledgeable opinion. Even the most uncomfortable portion of my appointment with her (the female exam) went great because she talked me through every step and even made jokes, to ease my discomfort. Another great thing is that Dr. Bansal isn't the kind of doctor that wants to solve all ailments with prescription drugs. They're always an option but she knows how to differentiate between necessity and frivolous prescribing, which I appreciate greatly. All in all, Dr. Bansal made me feel like I was dealing with nice, funny, honest and yet incredibly knowledgeable friend. She knew everything I asked her about and made me feel like all will be well.

I absolutely love this Kaiser because of Dr. Patricia Pui Yee Lee, she is the best! She always…read morelistens to my concerns and makes me feel seen and heard. If I can give this review a million stars I would. I cannot say enough good things about her.

This is for the Kaiser Daly City OBGYN Department. Completely awful and the nurses during my…read moreprocedure were not patient at all, especially this one male nurse. I would rather get my care at Redwood City or SF. It's nerveracking as it is having procedures done. I feel they all need better training with empathy with thier patients.

The main issues of staff is lack of quick and efficient problem solving skill, and this is probably…read morenot in their trainings or not a quality valued by the organization. My personal story is unwillingly rescheduled appointment because they don't have enough time for me. They are unable to offer makeup options like squeezing me in asap because it is their fault to reschedule me. Instead, all they can do is put me in the regular queue. The attitude I get is "sorry, but I only care about our schedules and getting off work on time". And I had always experienced last minute cancellation due to their chaotic management. I can see that they want to grow big but if they really want to be competitive and being viewed as professionals, they need to be truly helpful and flexible for patients' needs.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

I had my arthroscopic knee surgery here and everyone were pretty nice . The place was really cold…read moreand they weren't stingy with the blankets.. I checked in and everything was very timely, I think I was out of there in like maybe 3 hrs maybe less. Everyone from the Registration to the doctors were pretty knowledgeable and I felt that I was in good hands

My Husband had a scheduled surgery! The staff was very professional. Very much on schedule…read more Everything went smoothly from check in to Discharge!!

Everyone was very skilled, attentive, and friendly. We had a good overall experience. Thank you!read more

I have great experience with Bay Health Center for my immigration medical exam. My form I- 693 was…read morecompleted fast and it was cheap. I definitely recommend this office.

There is a Physical Therapist here " Kathy" who even said herself she is & may have sounded…read morearrogant the way she spoke to me at a couple of my visits with her! I was floored she would talk to patients with other therapists & their patients the way she does as they do exercises near by.... She is not compassionate at her job with patients that are in pain having exercises forced on them like me saying aggressively"come on" loudly! Once I waited at the outside area before coming in & she rudely said " why you sitting there, you know to knock"! I had knocked but it sounded like she was on a call! She is not warm, friendly or kind towards her patients! I called to make a formal complaint on her & asked them to call me so in detail I could say how this miserable, bitter this woman is to patients but no one ever called me like her direct Supervisor. One call I did receive or email stated "thank you for reaching us" etc nothing else no one followed up. I do not know how this Physical Therapist has been doing what she does for many, many years of how she even bragged about herself! What a joke, I feel sorry for all the patients she treats like myself & I'm sure no one knows about it since her immediate Supervisor never contacted me! By the way, only reason I went back to her is because I was a Workers Compensation patient & I really did need to complete my visits with her & by the time I changed to a new Physical Therapist it was probably too late to book full appointments that were later in months! Do not go to this woman "Kathy" as she treats her patients like crap!!! BEWARE!!!!!

I used to like going here but bc the doctor at this facility wasn't the best. But gals here in…read morepharmacy were great. They always get my meds pretty fast. Everyoe here were OK but I think almost all the charmers are gone now. This location is good if u don't want to go far or the hospital, where it's always busy.

I've been trying to lose weight after gaining 50 pounds from medication. My doctor told me I was…read morepre diabetic and have heart issues as well. I lost 14 pounds on my own. I enrolled in a weight management class for weight loss, We were told about the meds for weight loss, Then I had an appointment with the pharmacist who told me that even though they said they offered injectables they (Kaiser) will not cover it because of the cost. What kind of help is that? Only the rich can afford treatment!

Excellent service at UCSF Med Center at Lakeshore! I'm a long term sufferer of hypertension and…read morekidney damage. I'm ready for the worst situation. Dr. Mrgudich is my PCP, he referred me to the nephrologists. I refused because I believe no Drs could work better than Dr. Mrgudich for my situation. He spared no efforts to help me ,encourages me to fight my diseases. He's so patient, warm, very carefully consider my prescription. Finally, my microalbumin of urine decreased from 1800 to 200, eGFR and serum creatinine are improved as well. His manner and excellent service is always greatly appreciated.