Great first time experience today. I was very pleased with the care and attention of the whole…read morestaff, I made an appointment for a routine cleaning in 6 months

Words cannot express how much I love this office! I'm a complete dental-phobe after some bad…read moredentist experiences as a child and always have had a lot of anxiety surrounding dental visits. Dr. Haynie and his fabulous team of hygienists put me right at ease. It was the most calm, gentle and thorough cleaning I've ever had (in my 30 years of life). I've seen several hygienists in the office and they are all equally amazing. They are great at fitting you in for emergencies or last-minute concerns as well.

I can't rave enough about the dental work and professionalism I experienced with Dr Tolley and his…read morestaff. I went to Dr Tolley for corrective dental work to fix what my prior dentist has done to my front teeth. My front teeth are the first impression I give to the world, and Dr Tolley made me proud of my smile again! Thank you!

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

Efficient, on time appoint, in and out quickly with no waiting. And a good general cleaningread more

Definitely a third-rate practice. The dental assistant is rude and unprofessional, and Dr. Lee is…read morea timid, "quiet" individual who doesn't strike me as particularly intelligent. I left for a better dentist and sure enough, I had a couple of serious problems that had gone undiagnosed. I ended up having to go to a periodontist for surgery. The periodontist asked, "How did this happen?" and inquired who my dentist was. Had this been diagnosed two years earlier, I wouldn't have had to go through this surgery. Stay away from this third-rate dentist.

I have mixed feelings about Cedar Creek. Overall, I would recommend paying them a visit to see how…read moreyou feel about your own experience. I do appreciate that when I expressed my preferences on the types of cleaning tools to be used, i.e. not the ones that vibrate loudly in your skull, and they were open to accommodating manual tools. With that said however, they didn't clean my teeth much at all during my appointment. Truly just a brush and floss, and while I do enjoy the idea that my teeth are that clean, I'm sure there must have been some plaque to tackle. During my first appointment, I agreed to work with them on a teeth splint, which is similar to an Invisalign retainer, but formed more thick with the mission to relax your jaw muscles overall. This has been a lengthy process, but there is only my jaw to blame for that. I do wish the appointments were more concise because they often run over time, time that I have requested off of work and need to stick to. I think this will improve over time, since this is a new process on their end. But with that said, allot an extra 30 minutes for these appointments. Overall, I can't say for certain whether this has improved my headaches, but I am pleased with the consistent data results that conclude the muscles are indeed relaxing. With all of these positives, there are only a few negatives, but they are impactful to my experience so I will note them: When I first set an appointment for Cedar Creek Dental I noted on their website that they did not accept my insurance. I called to verify, and the first person I spoke to confirmed this was the case and estimated the appointment cost for me. When I arrived for my appointment however, Marianne said this was not the case and that the insurance would be accepted. As expected, once my insurance received the appointment they did not cover any of it. As I said, I expected this, but was disappointed about the misinformation given to me. My second critique is in regards to the unnecessary religious paraphernalia placed around their waiting room. Marianne took it upon herself, with Dr.Alexis' permission, to place little jesus figurines around the waiting room. Religion has no place in a medical facility. Symbolic figures don't mean the same to everyone, they can remind some people of previous harm, pain, and trauma. It is severely unprofessional to have these placed around a space that should be open and accepting to all. Especially considering the current political climate that uses these figures as an excuse to harm and exclude POC, women, and the LGBTQIA+ community. I brought this up to them but as expected, they took their own side, not even for a moment considering other feelings and opinions. That is always how it goes in these situations, of course, I sincerely was not expecting any consideration from them. In fact, Marianne said,"I've only received positive feedback about them", without considering that other people are too uncomfortable to bring it up, knowing they will be dismissed as per my example. Now you have received negative feedback, and you are choosing to ignore it. This nonaction reflects poorly on Cedar Creek Dental. Medical facilities have a responsibility to express consideration for everyone from every background. Otherwise, it proves that their work is affected by their biases, which is dangerous to people who disagree with them or minority groups ousted by their religion, in any capacity. That consideration should extend from the front desk, to the dental chair, which is not the case here, unfortunately.

My husband has been having really bad tooth pain for about a week now , and this morning it just…read moregot super unbearable , Cedar Creek Dental was amazing and was able to get him in and out THE SAME DAY. This is my regular dentist as well and I have had nothing but good experiences. Thank you guys for getting my husband in asap !

I really like Dr. Grecko for my ortho appointments but the dentistry side seems to only want to…read moremake money. My fillings and dental work have not been anything amazing and I simply go here now due to my insurance. I will look elsewhere for cleanings if my dental insurance changes.

Received the best care from Dr. Leskiv and his assistant. They The front desk is very helpful and…read moreknowledgeable

Dentists are great, hygienists are great. However, Meghan at the front desk needs a tune up on her…read morecustomer service skills. I will never step foot in this place again while they have someone like her working as the face of the business. First you are treated like a pariah if you didn't know to call ahead 24 hours to tell them you have new insurance. Then you get asked questions such as " Well have you had insurance before?". Yes, obviously as I've used it the past 6 visits at THIS OFFICE. Then she just asks you to pay in full even though you have insurance, when you refuse, she then tries to contact the insurance company herself, gets the wrong info and tells you to have a seat in the waiting room and call yourself. Oh, and this is after she tells you "We've gone above and beyond for you" Above and beyond?? You work for a medical practice that takes insurance. SO I left, called my insurance and they explained I should have no copay and there should be no issue with payment. I then called the practice back and spoke with Sam, who proceeded to ask me if I got the name of the person I spoke with at United Insurance, you mean you want the name of the person who answers the 800 number at United Health Care, a company with over 125k employees. WTF is wrong with you people, submit the claim! Maybe learn what customer retention is. All this for a cleaning and an x-ray, never had a cavity, but I'm sure I'll have some one day and it won't be business they will receive. I apologize to the dentist at this practice, but if you accept the front desk treating patients this way then you are not where I need to be.

Sadly, we had a less than stellar experience at Strasburg Family Dentistry. I have a daughter that…read morehas high dental anxiety. Dr. Botros failed to get her fully numb prior to the injections. He then proceeded to be short with me and say that my daughter needed a root canal. Upon questioning that, he said, "we can just pull the tooth then". He was very unprofessional and even condescending stating "you won't be able to see what I can on the x-rays". We cancelled further appointments and got a second opinion at another dentist. My daughter's fillings that were done at Strasburg Family Dental were done incorrectly and turns out, she does NOT need a root canal. Cannot recommend this dentist to anyone. It's sad, as Dane is pretty awesome.

I've been coming to Dr. Sobieh since last year. It had been a long time since I'd been to a…read moredentist, and I was nervous. I've had to have deep cleanings, fillings and a tooth pulled, and the results have been practically painless. Times surely have changed! Dr. Sobieh is wonderful as is her staff. I highly recommend them to anyone in need of dental care.

Have been going to this clinic for many years and they always do a good job with my teeth. Today, I…read morewas treated by Megan who did a great job with cleaning. Light hands, very careful with instruments in my mouth, pleasant personality. six stars! Highly recommend this practice.

I drove over four hours today to my appointment with Polly, a wonderful hygienist who I've seen for…read moreover 2 years. Dr. Zunka came in and said I had to do more x-rays in order to get a cleaning done and when I asked him to explain why, he said "so I don't lose my license." I was floored and nearly in tears as I left because I came to this practice believing it was a holistic dentistry but many of his protocols are questionable. Even the ADA no longer recommends routine x-rays for no reason.

I have been fearful of the dentist since I was a small child. The team at Dr. Zunkas took the time…read moreto explain the process of each visit and how to improve my oral health. On my third visit I actually feel asleep while I was having my mouth worked on. If you are willing to make life style/diet changes if they are necessary to improve your oral health I couldn't think of better dentist office to visit. Great staff that is always friendly and willing to go above and beyond!