Oh my goodness. I should have read all the other reviews before making my first (and last!)…read more appointment. X rays were taken with a camera, the teeth cleaning was not much more than a regular toothbrush cleaning and the front office staff were unprofessional. I paid out of pocket to redo cleaning, x rays and exam with another dentist who offered the standard of care I am used to shortly after this visit.

I would recommend people stay away from this dentist office. I've seen many dentists across 4…read moredifferent states and this one is definitely the worst. The oral hygienist didn't appear to know what she was doing. I sat down in the chair and she brushed and flossed my teeth as normal. The dentist then came in and looked at my teeth for all of about 7 seconds and said "you have very good oral hygiene" and left. The hygienist then said "ok, you're good to go!" Except I wasn't good to go, because neither of them scraped any of the plaque off my teeth (which is a very standard part of a regular cleaning). I literally had to ask the hygienist to do this, and she went to get the dentist who rushed in, picked two of my bottom teeth in about 30 seconds, and then said I was good to go. I know that I had more than that (I always do), but they clearly just wanted to usher me out the door ASAP. Side note: the place is dingy. Missing ceiling tiles, outdated equipment, generally sketchy feeling. Pair that with horrendous service and I will never return. I will explicitly tell others to avoid them as well.

2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

I would not recommend this dental office based on my experience. Their x-ray machine was not…read moreworking, so they used a manual device and took more than nine images before I finally declined further attempts. When I asked about a fluoride treatment, the staff member couldn't explain what it was. " I think its a sealant" The cleaning itself was very brief, about seven minutes total and they were unable to floss my teeth, advising me to "just floss at home." When I later requested my records to transfer to my previous dentist, there was confusion between locations. I was told they were sent but when I called two days later I was told that I was not a patient at that location and she listed male patients with my last name... Im female and she probably shouldn't tell me that info. I called the correct location and was advised I may get a call back on her personal number because the phones were acting up and she wanted to throw them against the wall. Overall, the visit felt disorganized and unprofessional, and I chose to return to my previous provider.

These guys are great. Very honest. I went to them after another dentists told me I had a ton of…read morecavities. Yeah well my bs meter was pegged. Valley dental gave me a second opinion and informed me I had Zero cavities. They'll be my go to dental care for life. Thanks

I really like Dr. Grecko for my ortho appointments but the dentistry side seems to only want to…read moremake money. My fillings and dental work have not been anything amazing and I simply go here now due to my insurance. I will look elsewhere for cleanings if my dental insurance changes.

Received the best care from Dr. Leskiv and his assistant. They The front desk is very helpful and…read moreknowledgeable

This is my 2nd review. 1st was in December 2025. I had my full (lower and upper) dentures made by…read moreAspen a few years ago. The lower cracked on Dec and Aspen reloaded it quickly (within an hour). The lower broke again yesterday and again they repaired it in a hour after evaluation. They also have ordered a spare / replacement be made, no charge. I have not had the negative experience that some have posted but anything is possible. Perhaps personnel changes have made a difference; their facility replaced the former Ruby Tuesday location a few years ago. I found the staff at Aspen personable and responsive, a far cry from other experiences with others in the past (not local to Winchester). I do highly recommend them.

I really wanted this to be a positive review, especially because Dr. Gaitan and Fatima were…read moreinitially great during my first few visits. Unfortunately, my experience has taken a very disappointing turn. I first came in on 5/13 with severe tooth pain. After that visit, I walked away with a $6,000 treatment plan and an appointment scheduled a week out--but no relief. I was told I needed a root canal, two crowns, and a cavity filled. That cavity still isn't filled to this day. When the pain worsened, we reached out for help and heard nothing back. We ended up needing to schedule another appointment just to get something for the pain. Fast forward almost a full month later, and I'm in just as much pain--if not more--than when I first walked through the doors. At this point, I have two temporary crowns--one on each side--and the cavity that should've been addressed immediately has become so painful that even air hitting it is unbearable. Now, the tooth behind the one that had the root canal (but still doesn't have the permanent crown) is throbbing. I understand dental work takes time, but I came here with pain and left with more of it, and with little resolution after weeks of waiting. It's heartbreaking and frustrating to feel like things were not only left incomplete--but possibly made worse. I hope this review prompts a more thorough look at how patients in pain are cared for, because I wouldn't wish this experience on anyone. ____________________________________________________________________________________ I recently had my first-ever root canal, and like anyone would be, I was nervous. But Dr. Gaitan and Fatima made all the difference, today. From the very first appointment, Dr. Gaitan has been kind and patient through this process. Each time I've sat in his chair, he's eased my concerns and made me feel confident in the care I was receiving. Over today when I had additional concerns, he sat right through them all with the same kindness. Fatima was a sunny spot in the morning, equally amazing--knowledgeable, professional, and attentive. Today's visit was no exception. They both took the time to go over the procedure as we went through each part of the procedure. The only hiccup I experienced was during a time Dr. Gaitan was on vacation. Unfortunately, dealing with the front desk in his absence was frustrating and lacked the same level of communication and support. That said, when Dr. Gaitan is present, the experience is exceptional. I'm so grateful for the professionalism, compassion, and expertise shown by Dr. Gaitan and Fatima. Highly recommend!

Cedar Creek Dental is great at keeping my gum disease in check with maintenance cleanings. Always…read morepainless! Appreciate the well trained and friendly staff!

It's been almost over 12 years since I went to the dentist. Long time I know. Finally getting my…read morelife back on track and taking care of myself like I should. So when I was looking for a dentist in the area I had no clue where to go since I just recently moved to this area. Searched on my dental insurance app and found this place and set everything up online. Skeptical because I'd never been there before and don't know anyone to ask about it. Went to my appointment and really didn't have to wait long at all to be seen which was nice. I liked the technology that they had and how they make sure that they have a record of where you started out at. It was a very comprehensive examination of my teeth and what will be needed to get them back on track after the years of neglect. They really seemed to care and to make sure that I knew everything that was going on. Everything was presented right in front of me on a screen and I could see everything happening. I was seen by 3 different people. The first lady was there the whole time and she took my medical history and all the xrays/pictures that was needed. Then another lady checked my gums to see if there was anything wrong along the gum line. Then finally I met the dentist. She looked at my teeth and noted any trouble spots to the first lady. She told me what was going on in my mouth and what would be needed to repair and clean everything. So for a first dental appointment in over 12 years this wasn't nearly as bad as I thought it was going to be. There wasn't any actual cleaning of my teeth at this time. It was just a comprehensive check of where my teeth are right now and I've got another appointment set in 2 weeks to get started on my teeth. Long review I know, but wanted to give an overview of my first experience with a very awesome dental office. They also have a comfort dog there if needed!

This guy broke one of my front teeth while trying to pull a molar!!! Never offered any means to…read morecorrect the broken tooth! I will never go back and never reccomend anyone to go to this dentist!!!!

Dr. Jeffrey Davis has been my dentist for more than ten years and I am happy to say that his…read moreservices along with that of his two RDS assistants have been superb. Now that I am becoming elderly my dental problems are becoming more complex to fix and I appreciate that Dr. Davis walks the extra mile to ensure a quality job. They deserve to enjoy a great thanksgiving

Have been going to this clinic for many years and they always do a good job with my teeth. Today, I…read morewas treated by Megan who did a great job with cleaning. Light hands, very careful with instruments in my mouth, pleasant personality. six stars! Highly recommend this practice.

I've been coming to Dr. Sobieh since last year. It had been a long time since I'd been to a…read moredentist, and I was nervous. I've had to have deep cleanings, fillings and a tooth pulled, and the results have been practically painless. Times surely have changed! Dr. Sobieh is wonderful as is her staff. I highly recommend them to anyone in need of dental care.

Dr. Gibson is a terrific dentist. She is very sensitive to her patient's comfort, and she is…read moreskilled at resolving the most complicated dental issues. Her reputation is impeccable - she is professional, keeps well abreast of evolving dental technologies and she runs a very good business. Every contact with Dr. Gibson's office is pleasurable and re-assures her patients that we are in good hands. She has taken great care in selecting her staff, each of whom exudes their own confidence and always with your benefit and care as their foremost consideration. Sarah is a wonderful office administrator who keeps things running smoothly and is very helpful and accommodating; and my dental hygienist (Cindy) is a veteran of the United States Air Force and a skilled professional with a gentle touch. I'm in my 70's, and I've had many dentist and been to many dental offices. Dr. Gibson ranks on top of them all, and I unhesitatingly and highly recommend her for your dental care as well as the care of your entire family.

Excellent gentle dentist. I am like everyone else and i just dread seeing the dentist. Dr. Heather…read moreGibson reassure me and makes me feel very relaxed and at ease. She is definatly the one to call for your family dental care. My 3 yr old grand daughter even sees her and loves Dr. Heather Gibson. The office staff is also top notch , friendly and always helpful. Mary Sanders

I went in for a routine cleaning and had such a great experience. Cameron (the hygienist) was…read moreawesome. He talked me through everything he was doing and made sure I was comfortable the whole time, which I really appreciated. Dr. Greg and Farah were amazing too. They walked me through options to help with some sensitivity I've been having without making it feel overwhelming or pushy. Honestly, I feel like I've finally found my dentist in Winchester. Highly recommend!

I had an appointment for a simi-annual cleaning at Smiles of Virginia. I had been a patient for…read moreseveral years and always recieved great care. However, today the Dental Technician spent an hour doing data entry after examining my teeth. She never did the simi-annual cleaning and at the end of the hour was wanting to set me up for another appointment. I traveled two and a half hours to get to my appointment and never got my simi-annual cleaning. The new dentist on staff wanted me to schedule an "indepth cleaning" which i guess is just a up sale. I refused and told the dentist I just wanted my normal cleaning and never got it. I guess the new office building and all new equipment needs to be paid for. The Dental Tech would not do the cleaning. I told the Business Manager I did not want to be billed for todays non-service as I did not get the medical service I was scheduled for. Now I have to find another dentist office to do my simi-annual cleaning. This use to be a great dentist office. I will not be going back. I notifieed my insurance company not to process and request for payment because I did not receive the dental service I was scheduled for.