Trust me when I say that I am not a picky or high maintenance person. I do want to give credit to the staff who were all very sweet and personable as was Dr. Truong, however I do have some very valid complaints about the actual work being performed.
First, they do not suction appropriately. I was genuinely nervous the entire time that I would choke on the water collecting in the back of my throat. He tried to use these two contraptions first that are supposed to help you keep your mouth open and do the suctioning for the dentist but they were not working as I was gargling water every time he tried to use one. Then since I guess he was so reliant on those things, he simply just left the suction hanging on the edge of my mouth without actually using it. I HAD TO SUCTION THE WATER MYSELF. Terrible.
Second, forget getting an actual consultation on the X-rays. I have never seen such blurry X-rays in all my years of dental work, and I've had plenty of work done to know what they're supposed to look like. Dr. Truong seemed like he didn't even bother looking at them and I can definitely see why, however why are you charging people for crappy X-rays that you don't bother examining or using. I think he's too reliant on the pictures he takes using a pen camera in your mouth. Yeah. That's great and all for the stuff you can see, but what about those spaces BETWEEN the teeth that are typically where issues occur? That's when X-rays come into play but not these X-rays.
Third, I am not at all certain what the other reviews are talking about regarding "updated equipment" or maybe it was just new a couple years ago when those customer left the review, or maybe they're just impressed with the pen camera pictures, but the drill he uses to clean your teeth of tartar buildup, sounds like it needs a serious overhaul. Without exaggeration, when I first walked in to the office I could hear what sounded like a really squeaky, shrill sound - exactly like the sound of constant nails on a chalkboard. Come to find, that's the sound of his drill, which sounds infinitely worse when it's coming into contact with your teeth. As someone who works with machinery, I can tell this man DOES NOT take care (i.e. oil) his equipment. And I'm even hard of hearing. I don't know how the staff deals with it all day. Truly.
Finally, the entire reason I came in to the office to begin with was that I was in need of a replacement filling, which I did receive, however he did very little clean up of the filling material as now the side of my tooth is lumpy and gritty and not smooth and consistent with my tooth as fillings are supposed to be. It's like he spackled the hole but didn't bother sanding it AT ALL. Awful.
I think the reason why this dentist has such good reviews is (1) he offers customers a chance to win $100 off their next visit in a monthly drawing for a good review, and (2) perhaps these people have just never been to a highly professional dentist before.
But... at least the staff is nice. read more
