Cedar Creek Dental is great at keeping my gum disease in check with maintenance cleanings. Always…read morepainless! Appreciate the well trained and friendly staff!

It's been almost over 12 years since I went to the dentist. Long time I know. Finally getting my…read morelife back on track and taking care of myself like I should. So when I was looking for a dentist in the area I had no clue where to go since I just recently moved to this area. Searched on my dental insurance app and found this place and set everything up online. Skeptical because I'd never been there before and don't know anyone to ask about it. Went to my appointment and really didn't have to wait long at all to be seen which was nice. I liked the technology that they had and how they make sure that they have a record of where you started out at. It was a very comprehensive examination of my teeth and what will be needed to get them back on track after the years of neglect. They really seemed to care and to make sure that I knew everything that was going on. Everything was presented right in front of me on a screen and I could see everything happening. I was seen by 3 different people. The first lady was there the whole time and she took my medical history and all the xrays/pictures that was needed. Then another lady checked my gums to see if there was anything wrong along the gum line. Then finally I met the dentist. She looked at my teeth and noted any trouble spots to the first lady. She told me what was going on in my mouth and what would be needed to repair and clean everything. So for a first dental appointment in over 12 years this wasn't nearly as bad as I thought it was going to be. There wasn't any actual cleaning of my teeth at this time. It was just a comprehensive check of where my teeth are right now and I've got another appointment set in 2 weeks to get started on my teeth. Long review I know, but wanted to give an overview of my first experience with a very awesome dental office. They also have a comfort dog there if needed!

2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

I went in for a routine cleaning and had such a great experience. Cameron (the hygienist) was…read moreawesome. He talked me through everything he was doing and made sure I was comfortable the whole time, which I really appreciated. Dr. Greg and Farah were amazing too. They walked me through options to help with some sensitivity I've been having without making it feel overwhelming or pushy. Honestly, I feel like I've finally found my dentist in Winchester. Highly recommend!

I had an appointment for a simi-annual cleaning at Smiles of Virginia. I had been a patient for…read moreseveral years and always recieved great care. However, today the Dental Technician spent an hour doing data entry after examining my teeth. She never did the simi-annual cleaning and at the end of the hour was wanting to set me up for another appointment. I traveled two and a half hours to get to my appointment and never got my simi-annual cleaning. The new dentist on staff wanted me to schedule an "indepth cleaning" which i guess is just a up sale. I refused and told the dentist I just wanted my normal cleaning and never got it. I guess the new office building and all new equipment needs to be paid for. The Dental Tech would not do the cleaning. I told the Business Manager I did not want to be billed for todays non-service as I did not get the medical service I was scheduled for. Now I have to find another dentist office to do my simi-annual cleaning. This use to be a great dentist office. I will not be going back. I notifieed my insurance company not to process and request for payment because I did not receive the dental service I was scheduled for.

Great first time experience today. I was very pleased with the care and attention of the whole…read morestaff, I made an appointment for a routine cleaning in 6 months

Words cannot express how much I love this office! I'm a complete dental-phobe after some bad…read moredentist experiences as a child and always have had a lot of anxiety surrounding dental visits. Dr. Haynie and his fabulous team of hygienists put me right at ease. It was the most calm, gentle and thorough cleaning I've ever had (in my 30 years of life). I've seen several hygienists in the office and they are all equally amazing. They are great at fitting you in for emergencies or last-minute concerns as well.

One of the most unprofessional dental practices I've ever encountered. I changed insurance…read moreproviders the first of the year and when I went to see the dentist, they recommended numerous procedures for me. Three of these procedures required prior approval, which I had informed them of at my first appointment. They assured me they would get the prior approvals for all three procedures and it was not a problem. I agreed to have the work done based on their assurance of obtaining the prior approvals that were needed. After each procedure, they showed me what my insurance would pay and what I was responsible for. I found out later that they showed me their full cost for the procedures and not the cost agreed to with my insurance company since they are in network, which makes those costs significantly lower. They then required that I pay the inflated out-of-pocket costs before the insurance payments were made to them. When the insurance claims came back three of the procedures were denied due to not obtaining prior approval. Meanwhile, they had over $2500 of my money which I should not have been required to pay due to their mistake. They have since been filing numerous appeals with my insurance company to no avail. The claims are repeatedly denied yet they continue to file appeals and refuse to refund any of my money. I filed a grievance with my insurance company, which apparently does not do a whole lot of good since even though they denied the claims, they still seem to be on the side of the dental office. They apparently have no authority to require the practice to refund any money. I advise you to avoid this dental office at all costs, since they seem to only care about getting as much money out of a person as they possibly can, then accept no responsibility for their costly mistakes. I have switched dental offices and will never give Winchester Dental Care the opportunity to rip me off again. Don't let them do the same to you!

I really appreciate everything that they have done for me. I…read morehave my smile back The entire office staff are very friendly and very professional

The lady that did my cleaning and xrays was great. The front office lady was great. Unfortunately,…read moreDr. Pell is, in my opinion, using DECEPTIVE BUSINESS PRACTICES. When I called to make my initial appointment, I said "Do you take United Health Care?" The answer was, "Yes, ma'am, we work with United Health Care." It's totally obvious what a patient is asking when they say, "Do you take my insurance?" The dentist has the office staff answer a specific way to avoid having to honestly say that they are not contracted with any insurance companies. This is the very definition of deceptive business practices and is totally unethical. What a shame that they are chosing to do business in this fashion.

I noticed they have "all staff is fully vaccinated" on their yelp page but when I called a few…read moremonths ago and inquired, the receptionist was less than thrilled about my query. She had to "ask the office manager" if she could share that information. Surprise, she came back in the phone and said it was a HIPPA violation to disclose that info. A bit hypocritical considering the information patients have to disclose prior to treatment and oh, ya know, we were enduring a global pandemic. Honestly, gross that they would have that attitude about it. Patients need to feel safe especially in an environment that masks cannot be worn while receiving treatment. This in addition to the former employee reviews I read on indeed.com (specifically about the concealed weapon and BLM comments) - I won't be returning. I'm giving 3 stars for cleanliness and proficiency. Everything else, Major turn off.

I booked my appointment for dental cleaning, they called about getting my insurance to authorized…read moremy cleaning, gave them my information, and stated if there was an issue they would call back. Didn't receive a call; so I arrived at my appointment. While in the waiting room, the front desk stated that I wasn't on the dental insurance. I asked about this was looked into earlier and the person stated I'd there was an issue they would notify me before the appointment. So I had to decline my appointment. Front desk person seemed perplexed. I told her I am not going to pay for a cleaning when I have insurance. I asked why I wasn't notified if my insurance wasn't accepted. She didn't have an answer. Super disappointed.

Wow Jade and the other staff are super awesome! What a great experience and it was hassle free. You…read moreneed to see them and really experience a great dental treatment.

Excellent service and highly recommended. I've had a difficult wisdom tooth extraction, the…read moreremoval of a bridge and two crowns, and 2 dental implant procedures done here over a period of several years, all by Dr Coviello. He has been exemplary every time. I never was rushed or had any problem getting answers to my questions, and the work was absolutely painless. The office staff were always informed and helpful and the Dental assistants absolutely great. It would only be better if it were free.

Overall, I had a really positive experience at Winchester Oral Surgery Center. I was extremely…read moreanxious about my extraction and immediate implant, but Dr. Coviello took the time during the consult to explain everything and completely put me at ease. During the procedure Dr. Coviello made sure I was comfortable, and surprisingly no major pain afterward like I had expected. The healing process has been very smooth, the instructions were simple to follow, and I appreciated the follow-up. The office is clean, modern, and sleek, and all of the staff were friendly and professional. I would absolutely recommend this practice to anyone needing oral surgery.

Oh my goodness. I should have read all the other reviews before making my first (and last!)…read more appointment. X rays were taken with a camera, the teeth cleaning was not much more than a regular toothbrush cleaning and the front office staff were unprofessional. I paid out of pocket to redo cleaning, x rays and exam with another dentist who offered the standard of care I am used to shortly after this visit.

I would recommend people stay away from this dentist office. I've seen many dentists across 4…read moredifferent states and this one is definitely the worst. The oral hygienist didn't appear to know what she was doing. I sat down in the chair and she brushed and flossed my teeth as normal. The dentist then came in and looked at my teeth for all of about 7 seconds and said "you have very good oral hygiene" and left. The hygienist then said "ok, you're good to go!" Except I wasn't good to go, because neither of them scraped any of the plaque off my teeth (which is a very standard part of a regular cleaning). I literally had to ask the hygienist to do this, and she went to get the dentist who rushed in, picked two of my bottom teeth in about 30 seconds, and then said I was good to go. I know that I had more than that (I always do), but they clearly just wanted to usher me out the door ASAP. Side note: the place is dingy. Missing ceiling tiles, outdated equipment, generally sketchy feeling. Pair that with horrendous service and I will never return. I will explicitly tell others to avoid them as well.