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    Heather Gibson

    5.0 (2 reviews)
    Closed Closed

    Services - Heather Gibson

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Heather Gibson Photos

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    Cedar Creek Dental - Dr. Alexis Mierzwa, DDS

    Cedar Creek Dental

    4.4(13 reviews)
    1.4 mi

    Cedar Creek Dental is great at keeping my gum disease in check with maintenance cleanings. Always…read morepainless! Appreciate the well trained and friendly staff!

    It's been almost over 12 years since I went to the dentist. Long time I know. Finally getting my…read morelife back on track and taking care of myself like I should. So when I was looking for a dentist in the area I had no clue where to go since I just recently moved to this area. Searched on my dental insurance app and found this place and set everything up online. Skeptical because I'd never been there before and don't know anyone to ask about it. Went to my appointment and really didn't have to wait long at all to be seen which was nice. I liked the technology that they had and how they make sure that they have a record of where you started out at. It was a very comprehensive examination of my teeth and what will be needed to get them back on track after the years of neglect. They really seemed to care and to make sure that I knew everything that was going on. Everything was presented right in front of me on a screen and I could see everything happening. I was seen by 3 different people. The first lady was there the whole time and she took my medical history and all the xrays/pictures that was needed. Then another lady checked my gums to see if there was anything wrong along the gum line. Then finally I met the dentist. She looked at my teeth and noted any trouble spots to the first lady. She told me what was going on in my mouth and what would be needed to repair and clean everything. So for a first dental appointment in over 12 years this wasn't nearly as bad as I thought it was going to be. There wasn't any actual cleaning of my teeth at this time. It was just a comprehensive check of where my teeth are right now and I've got another appointment set in 2 weeks to get started on my teeth. Long review I know, but wanted to give an overview of my first experience with a very awesome dental office. They also have a comfort dog there if needed!

    Photos
    Cedar Creek Dental - Beautiful office

    Beautiful office

    Cedar Creek Dental
    Cedar Creek Dental - Comfortable waiting area with rustic charm

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    Comfortable waiting area with rustic charm

    Hutchens Family Dentistry - Hutchens Family Dentistry Dental Chair

    Hutchens Family Dentistry

    2.9(10 reviews)
    4.4 mi

    I brought my daughter in for routine dental work and arrived a few minutes early, as requested. The…read morelobby was completely empty, yet we waited 45 minutes past our scheduled appointment time before she was taken back. During that wait, another patient arrived roughly 30 minutes after us and was taken back immediately. After we had already been waiting 15 minutes beyond our appointment time, the receptionist told us she would be seen shortly. That turned into an additional 30 minute wait, and we were moments away from leaving when my daughter was finally called back. While waiting, the receptionist was laughing and giggling with another employee, showing no apparent concern that a patient had been sitting in the lobby for nearly an hour past their scheduled time. If the office was running that far behind, we should have been informed upon arrival and given the option to reschedule. I took my child out of school and shortened my workday by three hours to accommodate this appointment. That time was not respected. After finally being taken back, my daughter then waited another 30 minutes before actually being seen. After her appointment concluded, my daughter said that there were three additional patients being seen simultaneously. I understand a practice wanting to maximize the opportunity to generate revenue, but when that comes at the expense of making a child wait over an hour and fifteen minutes, especially when that child should be in school, it reflects a serious scheduling and management problem. Unfortunately, this experience has made it clear that this practice does not value patients time, and this will be our last visit.

    after several years at his practice, I decided to leave for the following reasons :…read more - multiple billing issues - telling me I had cavities that should be filled , but at the next appointment they had hardened back up and disappeared (which is impossible if they were really cavities) - couple of visits with wait times more than 45 minutes - at my last cleaning, they were booking 9 months out for cleaning instead of being able to do the normal 6 months - floor was very dirty

    Photos
    Hutchens Family Dentistry - Hutchens Family Dentistry Dental Office

    Hutchens Family Dentistry Dental Office

    Hutchens Family Dentistry - Hutchens Family Dentistry Dental Chairs

    Hutchens Family Dentistry Dental Chairs

    Hutchens Family Dentistry - Hutchens Family Dentistry Dental Chair

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    Hutchens Family Dentistry Dental Chair

    Tolley Dental - Winchester - After filling snapped off and became lodged in my gum. They had to dig at it and use suction to get the piece out

    Tolley Dental - Winchester

    4.1(28 reviews)
    3.4 mi

    2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

    I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

    Photos
    Tolley Dental - Winchester - Winchester invisalign, Winchester

    Winchester invisalign, Winchester

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    Tolley Dental - Winchester - Tolley Dental

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    Tolley Dental

    Heather Gibson - generaldentistry - Updated May 2026

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