So my Note 8 needs to be repaired and staff at Chermside are unable to take my request without an appointment, of which there are none until tomorrow, when i will be at work, not shopping.
For this reason I would recommend that any purchasers go elsewhere as I don;t believe that a store unable to provide support after the sale is deserving of sales in the first place.
I confirmed that if i was looking to buy a phone they'd spend the 'alleged' 15 minutes to log a repair on completing the sale but won't spend that time for me, a customer since the galaxy s2 to purchase a new screen and log my phone for repair at their service centre.
How is a team of four not all trained in providing customer service as well as just sales? Why can only two staff help existing customers (Anthony who identified himself as the manager didn't seem to include himself as one who could help either).
Why have staff that can't do more then just sell if Chermside is "the busiest store in Queensland" and likely to get backed up in support requests? When i worked in retail you can be damn sure all staff were expected to provide service to customers after the sale.
I also find the objection "we only have two laptops" ironic from a company selling "Pro" tablets as laptop replacements, but can't make sure all their staff has access to device capable of ensuring service of customers requests. Apparently the Samsung tablets used in store are unable to be used to 'log basic information' such as my name, phone number, IMEI and a few pics of the phones condition when logging it for repair.
Unfortunately I'm also mobile shopping as an option rather then repair and Samsung's poor performance in customer service after sales, while being perfectly capable of selling a new phone, make other options look very appealing.
Very disappointing Samsung Australia Chermside read more
