The screen on my Xperia Z1 cracked for no apparent reason some time ago, and I had voided my…read morewarranty by unlocking the bootloader, so I had to pay to get it fixed. The first place I brought it to said it would cost $230, which was a lot more than I was willing to pay. I found MPS after a Google search, and they were extremely polite and helpful on the phone. Not only that, but they were only asking $149 for the repair! We brought it in, they were just as nice in person as on the phone; and although they normally do screen repairs within an hour or so, we had arrived at the shop very late in the day, so we had to come back the following morning. We picked it up the next day, and it was as good as new - I'm typing this review on it right now! I strongly recommend MPS for anyone, but particularly for those who have quite a high-end phone and have despaired of having it repaired for a reasonable price - I was going to sell my Z1 on ebay for parts! Top marks.

I had my Iphone screen replaced from here 3 times in a row after the screen decided to go…read morecompletely white and inoperable, the 1st time the new screen went white again about a week after the 2 month warranty and came back to get it replaced at full price. The 2nd time the same thing happened with the screen but not only did I pay full price, the store attendant misplaced my sim card in another customers phone and gave it back to them causing me to have to wait for half an hour while they scrambled to find whos phone my sim card was in, and of course that customer had already left so I had to come back the next day just to retrieve my sim card that they lost. The last time I came in I was just a few days within the warranty. After I got back to the store to pick my phone up later that afternoon I was then informed that my Digitizer was dented thus why my screen was going white and blurry, and was made to pay full price. It would have been very nice to know that my digitizer was dented the first time instead of neglecting information to get more money out of your customers. Worst customer service I've ever experienced, do not go here.

Best apple store/experience I ever had!!! MUCH BETTER THAN THE STATES!!! Came in with a keyboard…read moreissue and ended up leaving with a $1700 bill........... of which I only had to pay $0!!! That's right got the whole repair for free! A new top case/battery/display essentially a new laptop again besides the logic board all for free! As a poor med student this was a very HUGE blessing for me and my guy Shannon at Apple really hooked it up for me!!!

This is a fantastic looking Apple store in a cavernous chamber, with plenty of tables and free wifi…read morefor all. Of course, you come to an Apple store either to buy expensive things or to get your stuff fixed. As to the latter, the staff seemed as cheery as anyone else around here (and why wouldn't they be, they live in tropical paradise?). I would note that while the store offers adaptors for any of Brisbane's numerous international visitors who don't have freaky diagonal plugs on their devices, you can get cheaper ones elsewhere.

This business is run by friendly and helpful people who want to give you good service. After having…read morerepeated issues with the screen on my mobile, I was reassured by staff that it would be fixed. And it was. I was also offered a discounted screen saver. Thanks for your help. I would recommend this business with competitive prices and attention to getting the job done well.

fixed my phone screen while I shopped and it was pretty cheap too. Staff is very honest I brought…read moremy ipad in for a power repair and they pointed out it didn't need it.

Optus, optus, optus…read more.. How long have I been a customer? At least 15 years. So, with a feeling of embarrassment at having signed up to a 'Lease' for the Note 9 back in September 2017, this week I was unfortunate enough to have a screen crack occur. I figure, no biggie, I will go in store and find out what the damage in $$$ is for either a repair, or to cover the 'fair market value' of the phone if I were to upgrade to a new phone. I get assigned a place in queue and when an associate finally comes to where I am sitting, I explain the situation and the current condition of the phone. During this the sales associate just stands above me while I'm awkwardly sitting at the table I was waiting at and only answers the bare minimum of what he thinks I am asking. I went there to explore my options which ranged from pay the repair costs and conclude my business with Optus in a few months, through to seeing what the upgrade costs would be to re-contract and how a cracked lease phone would be addressed in billing. Optus text chat couldn't help with this which is why I went in store, however in store they are also unable to assess if a phone has a cracked screen and require it sent away for repairs to be quoted 'Between $290 and $495' for repairs. No idea why text chat couldn't of told me this. A flagship store doesn't have a tech to assess repairs before sending them? Sales Associates aren't taught that one crack in the screen is that same as a dozen as the whole screen gets replaced either way? The Associate I dealt with thought that because there were 'so many cracks' the repair would be closer to $495' which demonstrates a lack of training as a screen replacement with Samsung is $280. He did not look at my account, did not engage me with my problem to offer solution I wasn't myself proposing, and made no attempt to provide any real service, I suspect he tuned out once he realised I was possibly going to be a hassle by lodging a repair request. But what really disappoints me is that I went in to look for a solution, willing to spend more money with Optus and I couldn't even upgrade as if I did, I would be obligated to accept the 'repair quote' for my device before the quote would be given since it cannot be done in store. I remember taking home the Nokia 3315 from the store when I first got to pick a new phone. And the N-gage. Hell, I even worked at the Chermisde Optus years ago and the level of service I received would of gotten me in a whole lot of trouble if a manager saw that interaction or had any idea a new contracted service was at stake. Fair warning, the lease options are predatory and I should of known better. They offer $240 discount in exchange for your $1500 phone over 24 months. Not sure what I was thinking when I agreed to it. The store is nicer then it used to be, but the service somehow has just degraded, or maybe I'm just unlucky. Either way, with the way the plans are priced you're better off buying a phone outright and jumping on the more competitive telco's offering 40Gb of data for $40 a month rather then $100+ a month at Optus if they 'subsidise a phone" at $60 extra a week over sim only plans, catching you for $1440 extra Bad deals, and bad service.

When walking into this shop recently, I was only going to ask about getting my phone on my mobile…read moreplan upgraded. Turns out I was eligible and the staff were very helpful and had me on an upgraded plan & mobile phone in no time. Very fast & efficient service.

Mobile Made Simple is an excellent store if you are after a phone case, especially if you are an…read moreiPhone user. Nor only that, but they have a nice selection of phone accessories and electronics at crazy prices; I was in there the other day and they were selling iPads for as cheap as chips! Every type of iPhone case you could every imagine is sold here; from the corporate leather wallet types to the bunny ears with fluffy "tail" types. They have cases made of wood, plastic, metal. Pretty much, there is a case in here to suit anyone's personality. Apart from cases, there are accessories on offer too; chargers, headphones, speakers etc. There is also a selection of outright phones for sale and they also have a phone repair service. Mobile Made Simple, is here to help you with most of your mobile phones needs. It is definitely a store I would recommend for anyone looking for mobile phone cases and/or accessories.

I've emailed, left a message on there webpage and facebook with no reply…read more Made an order over the phone, said I will get a call back and still waiting. Not inpressed so far.