I went here because a friend told me that they will repair my Samsonite luggage. Honestly, this is great because the bag was expensive so it's nice to know that there is a lifetime repair guarantee.
When I went into the store, the lady at the counter (only worker at the store) was SO rude. When I asked about repairing the bag, she looked at me as if I asked her to move a freaking mountain. She said "Oh this will cost you." - making it seem like it's just better to buy a new bag. Once I actually asked her how much it would cost, she said $15 for shipping. Lady, I will happily spend $15 to fix my bag as long as I don't have to spend a whopping $200 on a new bag.
At the end of the day, yes I did receive my bag all fixed. But goodness, please get some employees who know how to talk to customers. read more