This review pertains to the tire & battery center. Prices are good. BUT service is terrible. You can make an appointment to replace tires, but that is a waste of time. You can wait 1 1/2 to 2 hours after your appointment just for them to get started on your car. This info they do NOT make clear. After speaking with the manager, the mechanics could NOT even give him an answer as to how much longer the work will take. If you insist on using them for tires, plan to leave your vehicle there all day. The savings may not be worth the time lost without your vehicle. read more

See all

Although they don't carry everything on my shopping list, the prices are worth it for those things they do have. I enjoy their seasonal offerings like the seafood around the holidays. We like to go on Monday or Tuesday mornings, much less crowded. I have also gotten new tires there, and the price was good. The employees are generally helpful, never had a bad experience. read more

Packed today but had a GREAT experience!!! Excellent customer service today AND fresh Sea Food in bins!!

Constantly busy gas lines because of the cheaper prices. We normally put gas here. We do buy groceries when we need bulk items such as almond milk or eggs. Great prices for the amount of product. I love Sam's hot dog and drink combo $1.50 you definitely can't go wrong!!! read more

The good? Pretty clean and organized. There seems to be availability of goods that other stores have. The bad? Customer service. I'm not sure what goes into the hiring process but there were just clusters of employees goofing off and then roll their eyes when you approach with a question. Additionally, the blonde lady with glasses at the customer service counter was so rude and unwelcoming that due to principal I almost didn't sign up for a membership today. I can see why this location is rated lower than others. Luckily there's the Brandon location close by. read more

I went to Sam's today and I'm handicap and of course my scooter. The battery died and I asked a worker if they would be able to get me another one since it was really hard for me to walk because of neuropathy he told me I would have to go to the front to talk to a manager to get another one.. I asked more than one person and when I asked for a manager, they told me I'd have to go up to the front to get one. I do not recommend this Sam's Club to other Sam's Club members. All they do is porn off responsibility.. read more

It's a Sams club. Always busy, but good deals and lots of options to get in and get out (which is my idea of shopping). Clean store, friendly employees, and discount items, mostly in bulk. read more

Terrible service, the prices are not any different than Walmart and Target. But I can walk into those stores for free, without having to purchase a membership. Further, I asked for assistance when I could not find something they have in stock literally a week ago. The floor personnel almost acted as if I was mistaken. They literally had the product on their shelves a week ago. It's on their website. read more

Sam's tire and battery. Unbelievable experience. Don't get me wrong. I love to shop at Sam's Club. I shop there all the time. But my experience with the Automotive part is no good. I bought some tires from there maybe about 6 months ago. Took it back 2 months ago because my tire signal came on the dashboard. Right rear. I asked them to check it out. Plus to rotate and balance because my vehicle was shaking when I go 60 mph and higher. Two months after. The same thing happens. My tire lights comes on every 2 days after putting air in it every two days. Now I went back to Sam's a week ago to get it checked. Plus I still had vibrating going on. I made an appointment for today. The guy telling me he doesn't see my appointment. Now I have to wait 2 hrs now. Praying they would fix the problem. This is really unexceptionable. So be aware. I have heard also from many people who had bad experience also with the automotive department. read more

They offered a free pizza by mail and email but they charged us for it, it's a scam, terrible customer service. I do not recommend them to my friends and family. read more

Wow there is a manager by the name of Alex - I have experience in the last few months his rudeness to his employee's. How does a manager gets away with treating his team members in a rude way in front of customers. I have been a member for 20+ years and this manager makes me so uncomfortable that I rather order my groceries on line- has any district manager look into this employer- read more

It's Sam's. Always crowded but you have options that can get you out pretty quickly like self checkout and scan and go. Decent experience with tire purchases too. Just make sure you schedule your installation around the time you anticipate your tire order to arrive. Easy returns. No Complaints. read more

Very large place! A lot of selection! Very well priced and the staff here are very friendly and welcoming! They have everything from wine to food to outdoor furniture! If you have time to actually shop and look around then I highly suggest it! Definitely a "buy in bulk" store! You must have a Sams club card to shop here though so keep that in mind! read more

See all

I called the Sam's Club at Riverview, Fl and a woman answered who we (2 people) could barely understand. She was from the Philippines and refused to listen to me tell her tire size I wanted to buy. She kept telling me that the tire size was wrong. So I gave up. Not buying tires at Sam's Club! read more

We go to the one on Big Ben but wish they would build one in the Ruskin area. A Walmart would be great also .Been a member since they opened in Pittsburgh area moved here 2 years ago. Please build one in the Ruskin Area ????? read more

Shout out to the ladies in the bakery, Robin & Denise! I messed up my own order, and they went above and beyond to fix my mistake.

Sams Club Tire & Battery Center is terrible. I wouldn't recommend this place to anyone. The service desk is always empty as the technician are working, and their is no one to man the desk. You will wait for 10-14 minutes before anyone is free to help you. Sam's Club needs to get out of the tire business.. Staff member are not friendly, or welcoming. read more

Had tires put on my truck. The tire associate was friendly and the service tech Michael did a great job. They completed the tire replacement while I waited. No complaints. read more

Sam's Club - Wholesale Stores Near Me - Riverview, Florida

Went to this Sams club to have a tire changed. Turned out to be an awful experience. I walk out and immediately notice wiring hanging below from the frame. I ask about it and was told it was like that and they thought I knew. I say wouldn't it be wise to to let me know before you start the work if that was like that beforehand. The supervisor agreed that would be a good idea. I go in to show the supervisor the damage. He looked and said there was no way that could have happened there. Maybe it happened on the drive to the store that day. The manager did not have the time to come out and look at what was going on. So I'm sure I'll have to pay for their mistake out of pocket. I would not recommend going to this tire shop read more

Sam's Club - Torn out wiring - Wholesale Stores Near Me - Riverview, Florida

See all

This place is a joke. Never any carts. Staff is awful. You wait in line forever only to wait online to have your receipt checked. We need a Costco closer. read more

I purchased th his chicken from Sams Club last night. Went in and spoke to the manger Lee Galligher and and his thing was let me take a picture of your picture. You are not the only one to complain lately about raw chicken. He said it's not the rotisserie chicken machine it's the type of chicken they are getting from vendors. He stared the chicken is not raw it just look raw!! WTF?? Also what I don't understand if you knew this from previous customers and you are telling me some story about it not being the rotisserie machine but the chicken from the vendors why are you still selling rotisserie chicken? You need to pull to stop making them until you get it fix before someone end up getting sick!! He said go ahead and we will reimburse you your $4.98 not sorry for the inconvenience what can we do to fix the issue or here is something for your inconvenience. I even called the 800 number and they said oh no it sounds like they need to cook the chicken longer! Ya Think!! Well as long as you got your $4.98 back then we will pass it on. I asked will someone get back to me and that was a negative!!! Guess I won't be buying cooked food from Sams Club anymore...... read more

Sam's Club - Raw rotisserie chicken from Sams Club - Wholesale Stores Near Me - Riverview, Florida

Could you possibly hire any less motivated, less knowledgeable and more idiotic staff? I just spent 30 minutes pumping 11 gallons of gas because of a "dirty filter". I asked the attendant if they're going to shut the pump down and they said "No. We only do that for a safety hazard". You people have to be the most ignorant pieces of excrement on the earth. I only have your membership for the gas. You people can suck the big one. read more

I really like my Sam's Club in Wesley Chapel. However, their credit card services are ATROCIOUS. When I renewed my membership I noticed my cashback wasn't loading into my account. I had to call member services and synchrony probably a total of about 8 times. Around the 6th time I demanded a supervisor cause they all kept telling me to wait 30 more days, or wait 60 more days and then nothing would be fixed. They also constantly went back-and-forth on whether it was synchrony or membership services fault. Supervisor was able to help me but then I just recently ran into an issue about 5 months later. I used the credit card to pay for an international flight. I verified the transaction in their text but they still said I needed to call, so I did. Verified, went ahead and purchased the tickets. All good right? Unfortunately not, they locked my account and didn't tell me (despite my number and e-mail being available to contact). Found out at the gas station it wasn't working. Called them later to verify-they tell me to use a link they sent me. Of course their app won't scan my less than 1 year old driver's license barcode. They told me, oh it's an issue when you're on the phone with us so try doing it after we hang up. Of course it doesn't work, then I call back and they tell me in 7-10 days I'll get a letter to verify my information. I explained all my autopays go to this credit card and I'll be international for over 2 weeks so I'll miss all my payments. They said there's nothing they can do, even supervisor can't do anything, not even expedite the mail to me. Total bs. I have never asked for a supervisor in my life when dealing with customer service but I've had to on 2 different occasions in the last 6 months cause of how horrible this credit card company is. I unfortunately will not be renewing my sam's club membership despite the convenience of it being on my way home from work. It is anything but convenient, so I am going back to BJ's. Get rid of Synchrony Sam's Club. read more

My car was broken in the gas station, the battery was the problem. Employee come to my car, checking and back with the new battery and installed read more

I can't say I ever had a negative experience at this location. I always find what I want or need. Prices are great. The store is always clean. When I get gas the attendants are always nice, it's organized compared to getting gas in Brandon which is a mad house. If you aren't using the Sams Scan and Go app you're waiting time checking out in line. That has been the best thing Sam's ever did. You check yourself out on your phone, walk up and show them receipt and you're out the door. It's genius and I wish more stores offered it. read more

Purchased tires and saved over $200! Service employee, Mo, was outstanding! Renewed my Sam's membership because of him and the savings!!

OVER AND ABOVE SERVICE SHOULD BE ACKNOWLEDGED AND RECOGNIZED. To my delight and joy, the television I have been longing for came up on an Instant Savings Deal at Sam's. And my wife agreed to make it an early Christmas gift. I was at Sam's two days before the sale and the beautiful SAMSUNG 85" Class QN85BD-Series Neo QLED 4K Smart television of my dreams was already marked down $200. I was delighted the sale price was already posted and rushed to purchase it before they sold out. My heart's desire was so big I had to call one of my sons and a grandson to take it out of the truck for me. I was overjoyed and elated for two days and then the Instant Savings bulletin came out and the price was $200 less than I paid and I was crushed. I felt like an idiot and an old fool. Today I set out on a fool's errand, to get Sam's Club to give me the Instant Savings price on a TV I bought two days before the sale. At the customer service desk, I was greeted by a young man with a name tag, "Meques". I really wanted to talk to the other representative, a woman. I am much more effective in charming women. I said to Meques, "Are you a compassionate and kind person?" A bit confused he responded, "When I want to be." Humbly, I continued, "I have a problem and need a kind and compassionate person to help me." Meques jumped through hoops, cut red tape and moved Heaven and Earth until he worked out a way to hand me two hundred-dollar bills, a ten and a five, $215. Who would have thought this was possible. Meques, a kind and compassionate young man at Sam's on Big Bend Road, went over and above to give excellent customer service. This quality of customer service deserves recognition. read more

I felt uneasy on my first trip to this location. The staff weren't very friendly & when I went to go to check out, the older woman told me I had to transfer my heavy packs of water & 25lb rice into a new cart instead of using the scanner. I felt as if she assumed I would steal or discriminate thinking I was on Food stamps. I was exiting and the woman who checks the carts literally took 8 min scanning my receipt & multiple items in my cart to see if I bought everything there. I have been to the other location in Brandon & never experienced anything like this; Not in any other store for that matter. I was disappointed & disgraced. I will NEVER return to this establishment after this treatment. I will drive 30 min to BJ's where I don't feel criminalized read more

Customer service is severely lacking in all departments. You call the operator they are unable to transfer calls or answer questions. I go to member services to add my tax exempt form they seem to be unable to do it. The team if you can call them that over there couldn't care any less about their customers. 0 customer service. read more

This place is the worst for tire services! They promise you all kinds of perks and maintenance services after your purchase but never honor them! They always are "overbooked" or not accepting walk-ins! I definitely wish I would've spent the extra $100 and went to Firestone! Never again will I recommend this place!!! read more

Sam's Club, the store where everything is super sized. You need a membership to shop here, but it is pretty affordable. They run specials every so often and even Groupon has had deals from time to time. Food quality is really good so it's worth it. Plus they have a gasoline station on site and the savings there alone are pretty great. A small food court with quick and cheap snacks like pizza, hot dogs, pretzels, ect is also inside the store so it's convenient if you need something quick to eat if you're starving and grocery shopping. This store doesn't have the option to self pay which is a big one for me. I enjoy coming in and walking out easily when this option is available. Overall the place has good deals, cheap gas, and food. Just don't stop by on the weekends, the place is extremely packed. read more

Wish I could give this store zero stars for their disgusting customer service. We just moved to the area so had to do a large shop. Nearly $700 spent. One item was a gift card that apparently didn't activate due to a system error leaving me owed a refund of $37.50. The lady tending to the self serve registers couldn't figure out how to refund me, so called a supervisor over. Krystal came over to assist and the first (dumb) question she asked, even though it was noted on the screen, was how did you pay? I pointed to the screen and handed her my card. She insisted if she put my card in the card reader for the already completed transaction it would refund me. Obviously it did not. She tried several other things to help, none of which worked. I then asked for a manager as Krystal was insistent that the order be cancelled and re-rung. I explained the transaction was already processing on my card thus subtracting it from my balance and if she charged my card again it would decline as their was no longer a sufficient balance to cover the transaction. A manager named Nikki finally came over and she and Krystal rudely whispered, pointed, laughed, and bullshitted with another employee all while leaving my husband and I stand there. After several minutes, over 5, we asked if we can get the refund we were owed. Nikki angrily yelled at me, while hitting the self service checkout station, "there's no damn money in here. I can't just give you damn money that doesn't exist!" Gee Nikki, you're a shining example of great customer service. Nikki insisted the only way to solve the issue was to cancel and re-ring the entire transaction. My husband and I both explained, as we had done before, that the transaction was already processing on my card thus subtracting it from my balance and if she charged my card again it would decline as their was no longer a sufficient balance to cover the transaction. Nikki told me I had no idea what I was talking about and I must be "a special kind of stupid". I assured her I was very familiar of how my card worked as it's been my account for over two decades. I told her to go ahead and cancel my transaction and when she couldn't re-charge it without it being declined she could pay for my groceries. No surprise she declined to cancel it. After another 12 minutes of Nikki and her crew hemming and hawing but not fixing anything they decided they'd ring up another gift card and then take us to another counter to refund the gift card. Somehow, though I was due a refund of $37.50 I was only refunded $35. Nikki and Krystal were absolutely appealing to deal with. Their rudeness, smugness, and unwillingness to admit they were clueless were disgusting. Imagine being kept 45 minutes after you checked out, belittled, yelled at, and called names all bc of a mistake they made. I'll be cancelling my membership and going to Costco instead as I'd never want to encounter a person as awful as Nikki again. read more

I love this place, but I can't go in here without spending $100 !! Today, it was over $200 because hubby found a deal on shirts and bought like 8 of them. Like any of the big box stores, Sam's offers great deals on anything from celery to patio furniture. You have your staple mainstays, coffee, peanut butter (yeah crunchy!!), fruit snacks for the grandkids,,,,etc. But I think the real fun is finding the clothing deals, DVD's, beach paraphernalia, and books. Once they were selling 5 pounds of chicken breasts for $5 a package because they had overbought. Wish they would overbuy every few months like that. I find everything high quality and worth the price. For us, since it's just the 2 of us, if I buy peanut butter it will last us months because everything comes in jumbo size! So many times we have to pass on some deals because it's just too much. Great for families though if you have the room to stock up. This particular store is always very neat and clean, employees are friendly and helpful and don't forget the $1.50 lunch specials, hot dog & a coke! ( Awesome !Even the hot dog & coke are supersized)! What a deal !! read more

I've been a Sam's Club member for over 10 years, but up until recently, I hadn't been utilizing it for it's full potential. Now, we make it a monthly trip and have a specific list for all our necessities. This particular location is one of the nicest and cleanest I've ever been to. It's definitely one of the largest locations as well. The shelves are always fully stocked and organized and we never have any trouble locating items from the properly labels aisles. The checkout lines are plentiful and always conveniently occupied with plenty of service representatives. If you visit on a Friday or Saturday, be sure to browse through the food aisles. There are always plenty of sampling to be done through the many vendors and representatives on the floor. read more

My recent grocery shopping experience was a bit frustrating. I was almost complete with my list and only needed toilet paper, water and chocolate drizzled popcorn. That's when I realized the usual locations of these items had be moved. After walking back and forth, I finally found the items, but they weren't in their designated location. Some items for example, the popcorn, was in neither the chip aisle or the vending aisle, but up against the wall near the soda. Despite this recent shopping experiencing, i still enjoy shopping here. It's nice and clean, the employees spark conversations, food sample hour is great, and I particularly like the atmosphere during the week. All in all, if you cannot find something make sure to ask! Don't be like me, and wonder around until you find it. The employees will be happy to help you. read more

Can we ever get out of here without spending a couple hundred dollars? I don't think so. We must need the stuff, it jut doesn't follow us home, (sigh). read more

The customer service at the gas station is atrocious! The guy yelled at us to be careful an not spill the gas- the leakage was from the people in front of us- that was a couple of weeks ago when we were here. Today I went up to the kiosk to see if I could prepay up there because we have a large 2 tank truck and wanted $250 worth of gas. He literally said to me " that's dumb how would I do that?" "I don't know what you want" I did not have a mask on so it wasn't that he couldn't understand me and I do not have an accent of any kind so it was about that. I asked him again" I need $250 in gas and the machine only lets us do $100. Can I prepay with you so we can get $250 in gas? He then told us how fo you think I can do that? Just keep running your card. This is the last time I'm coming here for anything- I don't need rude people in my life- especially someone who is supposed to be able to help you- there is more than one gas station in Riverview read more

DO NOT USE THEIR BAKERY- This 2 star rating is specifically for the BAKERY department. My daughter's FIRST birthday was last week and about 2 weeks ago I placed an order for a small cake and cupcakes (they come together), plus an addition order of cupcakes. I wanted something different and I like their cakes, so I wanted to give Sam's a chance... When my father in law went to pick up the cakes the morning of the party at 9:30am (as I was told by the bakery staff), they only had the small cake and surrounding cupcakes. I called them to advise we were missing the other cupcakes and the women was so rude and nasty on the phone. Not once did she offer any solutions or apologize. Should could have made the cupcakes, they were plain. TERRIBLE CUSTOMER SERVICE. We went to PUBLIX and they made the 30+ cupcakes within 30 minutes. read more

I was so happy when this location opened in Riverview. Before we had always gone to the one in Brandon. This store is always clean and well stocked. The staff is always very friendly. We shop here frequently. I love it when they have samples. Their food is really good and I love getting to try before I buy. read more

Great disappointment. Usually long waiting lines on check out. Almost every day I need to stop at Sam's because it's on my way to work and I need to pick up a few things for my business. Lately I try very hard to avoid Big Bend and rather stop at the Brandon branche. Way better organized so I can get in and out fast. Also much friendlier employees! The (older) lady working inside the liquor store should look for another job. She is one of the most grumpiest people I have ever come around and I have experienced that a few times over a longer period of time. Don't know why she still works there!? She can't even say hello/ thank you and so forth. Does she miss all the meetings in the mornings? Does she know about customer service? And why in the world does she not sell 20 lbs. bags of ice without purchasing any alcohol? ?? Any supervisor there to take care of her? I hope there will be changes soon. read more