Absolute scum working here twice I've tried to get just a lil top up even giving the man the amount…read morei wanted 20 bucks and he fills her up outing me 100+ while i run in and buy some morning snacks or energy drinks on my way to work. Just fowl business practice shady and then they say that you said "fill it up" as a mind game two thumbs way the hell down.

I came to Empire Auto/Big Monkey service to get a diagnostic run on the car I use for work. The…read moreblinkers and almost every other light wasn't working for some reason and I couldn't figure out why. After calling and visiting almost every other mechanic in the East Hampton and Amaganssett area with no luck, I stopped by here just to see if they could help. They took me in no prob and by the next morning it was fixed!! Super grateful and glad that I tried my luck one more time here. 10/10 would recommend :)

AVOID AUTO SERVICE!!…read more Butchered my car ! Spilled brake fluid all over my pretty paint job on my 1968 Super Sport !! The gaslight response I get is "just wash it off" and "you just need it detailed ", total gaslighting, more like repainted ! Nor should anyone have to get their car detailed from your sloppy work. Brake fluid kills paint FYI Literally got brake fluid all over my driver door, my fender, my hood! Who does a brake job and doesn't account for that or spray, no fender cover or anything! Nobody should have to trade their car's paint for brakes... oh an they screwed that job as well - I've been leaking brake fluid for a week since via my master cylinder which was fine before I came in, never had issues until they pulled it out & tested it via a Phillips head screwdriver smashing non stop, after I said it was not a good idea, still proceeded on ... until put a hole in the connection ! Costing me $365 bucks in unnecessary parts money , time, energy to get a new master - then re installed at a competent establishment = more labor money. I was driving around for almost a week with no fluid in my master reservoir , could've crashed easy. To add icing and a cherry on the cake, Mobil chipped the corner of my hood / cowl down to the metal A total strikeout - Ruined paint job, broke my master cylinder and gaslighting all within a calendar day. Larry the man who oversaw it all gave me the high hand an was dismissive of me - won't even so much as reimburse me for his damaging , non effective work, has zero humility and no accountability. So disgraceful and negligent. Guy snarls at me, makes ugly comments, and will use his poor health against you. That being said I highly suggest you never come here or leave your car here unattended , especially not overnight if you value your car from my experience. I DO NOT RECOMMEND

UNDER NEW MANAGEMENT!! This place is amazing now! The new manager is great! He is very up front…read moreabout things and always makes sure he communicates every step of the way with my car! The place has been pricey in the past, but under the new management, they have been more competitive with the other local mechanic shops. They also have a couple new mechanics who are very knowledgeable and courteous. I have been coming here for many years and have seen them go through their ups and downs, but the new team has taken the bar to a new height! They are deserving of a second chance, trust me, you won't be disappointed!!

If I could give zero stars I would. After 2 rounds in the $24 car wash, my car was as dirty as it…read morewas when I went through the first time. Truly, I think it was worse. The woman who answered the phone wouldn't take a message. She repeatedly hung up the phone on me. SAVE YOUR MONEY ON THIS OVERPRICED PIECE OF S%$#. You could buy a hose and car wash and still pay a child to wash the car better. A disgrace!

Such a great experience at Victor's! $21 for a full service exterior car wash that left my car…read moresparkly clean. Highly recommend!

Again terrific service. They do not push unnecessary repairs. Even tho check engine llight was on,…read moreadvised i didnt have to fix issue on 1998 mbsl. At my direction, were going to replace turn signal indicator. Quoted price. Found replacement not needed, just adjustment. Reduced price dramatically. Highly recommended

About the most polite, efficient and helpful auto service people I've encountered in the 73 years…read morethat I've owned cars, which have ranged from a 1940 Ford sedan (when I was 16) to a1988 Ferrari Testarossa. Most recently they did some work on my 1965 Alfa Giulia Spider. Their inspection of the car picked up a couple of problems that were overlooked by the people that restored the car and they found the needed parts (not easy for a 60 year old car) and replaced them at very reasonable cost. I'm very favorably impressed with Donovan and his people.

If you can help it, please seek another mechanic or company for road side assistance. A very…read moreunprofessional team that does not provide confidence in their abilities or customer service.

Please don't ever use these people. They are crooks and while they're taking advantage of people,…read morethey're also nasty. Today, a friend was stuck in the sand and needed to be pulled out. The driver charged $350.00 for a 10 minute job. My friend offered to pay by credit card but the driver insisted on cash and followed my friend to the bank. My friend asked if there was some kind of veteran discount and explained that he is a wounded combat veteran. The driver and the owner who I called later DID NOT CARE. They're just about money. I truly hope there is such a thing as Karma and they pay for how they treat people. Another friend broke down just three blocks from their shop. They charged $1,500.00 to tow the truck three blocks. They said it was because my friend could not get a ride to pick up the car for a couple of days. Please, spread the word and find someone else if you need any work done on your car or need a tow.