Came here to be fitted and pickup my suit for my friend's wedding. Ordered it 3.5 weeks in…read moreadvance. Picked up my suit and found that the shirt's arms were short and sat under the tuxedo jacket. Asked for a replacement and they didn't have one... Then got to the wedding venue in another city. Found out that everyone's shoes were brown. Guess what? Mine were black!!!! The bride and groom were super excited I had the wrong color of shoes AND the wrong style. Thanks Al! When I told Al's they said "that's really weird" never offered any type of help or explanation. I personally won't be renting a suit from here in the future.

Went in to get a uniform for work. The gentleman there was extremely kind and helpful. Very…read moreappreciative

Walked around store on Westheimer for 30 minutes & not one person working there asked if they could…read morehelp or even acknowledged that I was there. Saw people there working but didn't say 1 word to me. There was 1 other person in store & 2 helping him.

Called and ask if the alteration could be done today, was told yes. Drove across town for a same…read moreday alteration and was told next week. Wasted valuable time, would not recommend for same day alteration consideration

I have read that Al's Formal Wear abruptly closed, so call first as I could be wrong or things have…read morechanged.

five star review... The ladies at this new Al's formalwear location were fantastic and very…read morehelpful. We were in and out with ease and the quality of the tuxedos they rent are fantastic. Very knowledgeable and I highly recommend this location!

Nickle & dime you! My experience was great and then sad…read more Last week I bought a $500 suit and had it altered. Good service but Today i went in to pick it up after alterations and no one wanted to wait on me. Finally got served and tried on the suit and it fit great. They packaged it up and told me there is $3 charge for the suit bag. Maybe on a cheap item but on a $500 suit? What a joke.

Not so much in my book. I had a very different experience at this Jos A Bank at River Oaks Shopping…read moreCenter compared with my previous visit to Jos A Bank in Sugarland. I guess it was the final day of Black Friday sale. Salespeople we're tired. My reason being there was to try a pair of dress sneakers. Online store told me to come here. That brand Cole Hann offers lightweight shoes with Oxford style. But because there was no arch support and that was only pair that store offers, I chose to wait until they offer a half size bigger. So, I can insert extra cushion in there. I was hoping to try a pair of same brand and half size larger. My salesperson said "that would be too big for you." Ok, let me try a different pair but same brand. He said "we don't have it." That's so discouraging. Then, I started to browse around because I remembered seeing sweater and dress shirts on sale for $24.99. The salesman followed me to the sweater table. But he didn't seem helpful. I became disinterested and I walked out.

Al's will go out of their way to ruin your formal occasion. We rented a tuxedo from this location…read morefor our son's prom. Well, the pants weren't in stock, but they'd have them before the event. When my wife and went to pick up the pants, they were the wrong size. No problem, we can have the right size here on Saturday. Prom is Saturday. It is Saturday and the pants are in. But, they're still the wrong size. God bless a business that doesn't need repeat customers. Never again Al.

All I can say is THANK YOU, Patrick. You made us feel right at home even though you were busy when…read morewe came in. Your management skills are superb and you made my nervous husband calm with your sense of humor. Your attention to detail and knowledge of the business sets you apart from the rest. I appreciate all of your help!

Aaron was fantastic today!! All of the other men that work in that store looked me and my father…read moredead in the face and did not speak. Aaron was attentive from the start and super friendly. We were only there to pick up a suit jacket, but thanks to Aaron and his suggestions, we left with a sport coat, suit jacket, another shirt and another tie! Thank you for picking up the slack of your coworkers and being an example. The older gentleman in the store just didn't care to speak at all and the other gentleman in the store had the vibes he didn't even want to be there and wasn't dressed very well for someone who sells suits. Also never spoke to myself or my father. I hope you give that young man a raise because he's keeping your business afloat if that's how the team treats paying customers! I wouldn't buy water if I was on fire from anyone else in that store who feels we aren't even worth a greeting. I'm very critical of customer service because it's also what I do in my line of work. Thank you, Aaron, for turning our experience around today! You are the ONLY reason for the stars given. Without you it would have been a 0.

Called no answer, came into store no one greeted us, never saw anyone and never heard an employee.read more

My intentions in writing this review is so that management and corporate will see this and…read morehopefully improve on their process and turn around time for ordering and renting suits. This is a late review, as, this pertains to my experience with Al's for my wedding weekend which was in late October 2020. Now that the steam coming from my ears have worn off, and I've had a bit of time to adjust to married life and calm down a bit, it's safe to say, I can write a constructive review. So, for this store, the experience was pleasant, but I wouldn't say that it was great. I interacted most with Quentin (Assistant Store Mgr., I believe), and the store manager (Priscilla). My initial wedding date was April 2020, but had to be postponed due to COVID-19. Much of the communication then became me taking the initiative to call them and follow up with them regarding the suit rentals for the groomsmen, and any changes/updates due to COVID-19. I hadn't heard from the store in months, and only when I started to get the ball rolling were communications happening back and forth. We ended up having to postpone our wedding to October 2020. We ordered the Fantasy-Midnight Blue Tux (slim fit), but opted out of the vest and the bow tie, as I didn't prefer the vest and had ordered a specific bowtie from a different store. I acknowledge that we ordered the slim fit, however, we really tried our best to work with the groomsmen (as they all lived out of state) to go and get fitted asap, and despite having to switch up the groomsmen party at the last minute, due to COVID, we/I made sure to provide all the measurements asap. With that being said, Quentin, Priscilla, and any store associates, should have informed us that the suits tend to run small(er), and despite the measurements being provided, maybe we should size up a bit. I say this, because once we picked up the suits, none of the suits fit any of our groomsmen, they all ran too small. I think poor training and lack of knowledge definitely played a roll here. As a result, once we arrived to Austin, TX to the Lakeline Mall location, we encountered the biggest nightmare. PIcked up the suits, none of them fit, and then they ended up having to overnight us suits and pants the MORNING OF the wedding straight to our venue. Come to find out, after the wedding was over, they had overnighted us black pants instead of Midnight Blue. Of course, all of this will be appear in my wedding photos, and of course it's too late. I just wanted to reiterate that the process to order/receive suit rentals needs to change. Way too close, with little flexibility, and ultimately created a disaster for our big day. I honestly would NOT recommend using Al's Formal wear for wedding(s). Maybe prom, or if your renting just for yourself, it might be acceptable, but not for a large party such as a wedding.

Our initial experience has been nothing short of outstanding. We have a large groomsmen party and…read morehad booked appointments with another vendor a month before the wedding. After they misplaced our appointment booking and then canceled our fitting the day of, I started calling around to see who could get my entire party in and fitted in such a short time. The consultant, Prescilla, was amazing. She told me what she needed from us, gave us clear dates to avoid additional costs, provided a clear cost, and made sure we had a number for all the other groomsmen so they can easily get measured and place their orders. She provided the best customer service and I am excited that we have one more piece of the wedding done!