If I could give this practice a 0 star review I would…read more I was a patient at the james island branch of palmetto primary. I would not recommend this practice for any amount of money in the world. I was told that per the American medical Association. I had to see my primary care physician every three months. Turns out that was a LIE. It was company policy not the American medical Association's policy. Turns out they lie about a lot!!!!! I'm furious!!!!! I was also told that I could do telehealth appointments once I moved out of state. When I signed on for my last telehealth visit, the office had no problem taking my payment. About an hour before my appointment was supposed to start I received a phone call from the office saying that the doctor could no longer treat me because I lived out of state. I ended up having to call the office manager and pitch a fit because they were gonna keep my money for the appointment even though it was their fault for not informing me that they could no longer see me. When I asked how long this policy had been in place the receptionist told me they'd known they couldn't see out of state patients for 2 months before my appointment!!!! Do not trust this practice do not trust the doctors that run this practice. They are all about the money and could honestly care less about the patient. What an incredible disappointment.

Mount Pleasant Location: I would give this office zero stars…read moreif it'd let me. I had an extremely frustrating experience with this office and would strongly caution others. I originally came in for a routine physical, which should have been fully covered by my insurance. Instead, I was billed for standard services like bloodwork. It took SIX MONTHS of repeated calls and back-and-forth to get this addressed. Every time you call, you're routed to a call center, which makes resolving anything even more difficult. After reading other reviews, it seems like this is a common issue here. On top of that, basic accuracy seems to be a problem. I'm 5'10" and fully grown, yet they initially recorded me as 6'1". When I questioned it, my chart was later updated to 5'6" -- which is wildly inaccurate and concerning. The most frustrating part: I specifically went in last fall to establish care and ensure continuity for a prescription after moving from NC. I clearly explained that I didn't need a refill at that time since my previous doctor had just sent one in. I was told that was fine and that I could simply call when I needed a refill. When I called today, they refused to fill it and said I'd need to come in for another appointment and pay again -- completely contradicting what I was previously told. Overall, this office is disorganized, inconsistent, and incredibly frustrating to deal with. I would AVOID AT ALL COSTS.

Stumbled across Dr Nicolette's office because it was close to home and I needed a doctor that could…read moredo some quick blood work for CBC my work would fund my HSA for doing. The receptionists here are great and super friendly and helpful. Dr Nicolette was very warm and friendly as well. Took time to actually talk with me as a new patient and seemed interested in developing a relationship beyond just this visit. When an issue with the bill, the staff here actually worked with me to get that changed so that my visit would have been covered by my insurance. There's no way a Dr with one of the big hospitals in the area would have cared enough to do that. I don't actually go to the doctor much, as I'm (luckily) a pretty person. But I've actually been back to Dr Nicolette this year for a back issue and he displayed the same warmth and caring as he did my first visit. Anyway, I just wanted to write a positive review for the guy because I think he deserves all the praise he can get.

Dr. Purser was my PCP. He falsely documented at my last office visit...he said horrible,…read moreirreparable, things about me...things that will affect my ability to get optimal care at any Roper St. Francis facility moving forward. I asked him to correct it, and he refused. His office manager called and said they could easily figure it out by listening to the recording of my visit. WHAT? This piece of crap did audio recordings of all of my office visits, and NEVER informed me. It's called a HIPAA violation. And him refusing to correct his false comments in his notes is called slander. I wouldn't do this to my worst enemy. What kind of a sick, demented doctor secretly records his office visits with you? Lawyer time!

I have been a patient here for 1 year (I am not one anymore). This year I was scheduled for a…read moresecond physical with dr.Noemi Pagan.. I arrived and they informed me that their staff schedule it wrong and it was just a check up. I said I would reschedule and come back for my physical because that's all my insurance would cover. Dr Pagan said it was fine and she could do the physical while I was there. She then proceeded to do a full physical and full panel blood test. Then a month later I start getting huge bills for this visit. I called my insurance and they said it was not billed as a physical. I called the office to ask if they could change the bill to a physical and they refused (I actually called and spoke to them several times). Dr.Noemi Pagan even refused to admit that she did a physical. I am now stuck with a very large bill that I can't afford all because this Dr lied at the time of the appointment and isn't even humane enough to change the billing code when she knows she did a physical that day. DONT GO HERE OR YOU WILL BE UNJUSTLY BILLED AND THEY DO NOT CARE ABOUT YOU AS A HUMAN.

My daughter had flu like symptoms and we were able to see Andrea the next morning at 10:00am. She…read morewas so nice and we tested positive for Flu A. She sent our prescriptions to the nearest pharmacy and my daughter was on the way to recovery in 45 minutes. This is a very unique looking urget care facility and felt very inviting. Thank you Andrea for helping some visitors to Charleston.

I was on spring break with my son and his girlfriend when his girlfriend got a terrible case of…read morefood poisoning. We were all a bit frantic after a long night of her vomiting and more, I was able to call and schedule an appointment that morning and the person I spoke to was so kind and reassuring. His girlfriend could hardly walk because she was so sick. They went above and beyond to take care of her and deal with our anxiety of worrying about his girlfriend and finding our way there. They don't deal with insurance because they are a small practice, but give you everything you need to file with your insurance company. I was actually shocked that the bill was only $300! We saved hours by not going to the emergency room, got better treatment and just felt very grateful to find this place.

I have been going to Mt. Pleasant Family Practice for years, back before Dr. Wilson retired. Dr…read more Wilkes was hired on around this time, and he is fantastic! Dr. Wilkes seems to be one of the most intelligent people I know while still maintaining relatability and warmth. The utmost professional, he is thorough and remembers important information at each of my visits. I live almost 20 miles away from this practice, but it's worth the drive!

We have used the doctors in this practice for nearly 40 years. Needless to say, during that length…read moreof time, they have helped my family through countless medical issues. Extraordinarily professional and proficient in every aspect. Every medical need is met and, if a referral is needed, the referral physicians are also top notch. Their in-house phlebotomist is excellent. If further tests are needed, their association with Mt. Pleasant Hospital is definitely a bonus. All the support staff experiences longevity in the practice, so you'll see and get to know everyone in the family of Mt. Pleasant Family Practice. Travis Wilkes, MD and his nursing staff make a trip to the doc a good thing.

Absolutely one of the best family practitioners I have ever worked with as a patient. I am a…read moreprofessional patient navigator in private practice. The strength of this practice is the quality of care from Dr. Newton, who is a listener and supports a wellness approach to health. He is holistic, works with patients as a team member. He respects the patient's leadership role in this consumer-driven medical economy. He understands the systems of medicine that cause healthcare to become astronomically and unfairly priced--and as a result, he delivers cost-effective treatment. Ask physicians in large healthcare systems if they know the costs of the procedures that they order ! And they won't...but Dr. Marshall Newton does. A huge shout out, too to nurse Nancy...and to the remarkable staff at Newton Family Medicine. They are one of our family's greatest blessings!

I love this Doctor! He listens, has a great bedside manner. Staff is great also . I'm so happy I…read morefound him .

Dr. DeCastro is lovely, and exactly what you'd hope for in a primary care physician- attentive,…read moreintuitive, reassuring, kind- and very communicative, too. Additionally, the Sewee Family Medicine's online portal is great for med refills, access to labs, scheduling appointments, etc. Super, super pleased. Highly recommended. Thank you, Dr. DeCastro!

I was so surprised to see Dr. DeCastro with a low Yelp score...but I see after reading the review…read morebelow it was someone frustrated with office procedures vs. Dr. DeCastro's actual care (a shame for her to get bad marks for that!). Dr. DeCastro is a gem--smart, caring, and willing to spend the time it takes to listen to you and search for answers to problems that aren't immediately apparent. Although she is very much Western and academic in her approach, she doesn't dismiss the benefits of alternative medical therapies, assuming there is research to support them. Very glad to have found her.

I highly recommend the staff at West Ashley primary care. I had a difficult situation getting a…read morecertain medicine covered that I absolutely needed after moving to the area from DC. Dr. Mea and the staff were absolutely fighting for me to get this medicine approved by my insurance. The team here is considerate, timely - and most importantly an advocate for the patient. That's what we all need right? A practice that's looking out for us when it comes to healthcare? Sounds pretty simple - that's what they're there for- right? but it doesn't happen all the time. So bravo to the West Ashley Primary Care group of Roper Saint Francis and Dr. Mea's staff who fought for me -successfully- to get the medication I needed.

Dr. Elizabeth Murray has been my primary care physician for about two years. Today I went in for my…read moreannual wellness check and she showed a lot of concern not only for my health issues but also for the cost of medication which she is needing to prescribe for me from now on. A great place to get medical care, and a great physician. No doubts at all. Support staff is great also. Forgot to get my flu shot at CVS, so today was the day. You would not believe that I did not feel the needle's sharpness. Great nurse!

Uh- Dr. Maria Dzierzko-Trojanowska First off. Where do I…read moreeven start. I only made an appointment with her office as I've been having pain and she's the only pcp I called that was either accepting new patients or not booked out 8-12 weeks. And boy do I see why now. My appointment was at 3:30, I was called back at 3:45 and dr came in right before 4. So that was good. The facility was old and dated and dirty. When I say dirty, there was a bandaid wrapper on the floor of the exam room I was seated in that when the person who sat me in there she noticed. The fact she didn't pick it up and throw it away was surprising. So the Dr comes in with a smile and introduces herself. After a few seconds we are interrupted by a knock at the door. Another staff member talking about what to do with another patient. Kind of rude but whatever. I get it. New patient appointments can be long and she didn't want to wait. So anyways the Dr comes in, introduced herself and immediately tells me I need a vaccine. She knows nothing about it I've had it, or want it, or anything. She handed me the RX to get it. She went on about this vaccine I know I've had for at least ten minutes until going to my family history. After reviewing how many members of my family have illnesses she starts talking about a referral she's going to give me for genetic consulting. What. No. I don't want that. If I was seeking genetic consulting I would have said so. I told her that wasn't a priority for me and she went on how it should be. I get it. She's the professional. I'm not. But I'm here for pain, not genetic stuff. We are about 25 minutes into the appointment now. I tell her my chief compliant and she says she'd write me a prescription to manage it. I don't want an Rx to manage the symptoms. That's what I've been doing for the last year, hence why I am there. Finally. I want to get rid of the symptoms from the source. When I asked about cause she then stated she'd have to give me a referral to a specialist. So then I question her. How can she want to treat something with meds but won't explain what's going on...? She didn't have much to say besides the same thing she did. Not helpful at all. I was like okay, whatever, I'll go to a specialist. It has to be more helpful than her. So she tells me about who she's sending me to and basically gave me no choice in provider. When I voiced my concern, she didn't care and went on her way with the referral. While she's typing all of her notes and referrals and other stuff my phone lit up. No sound. No vibration. Nothing. I didn't reach to read it. It just lit up from a notification. She then states "oh I can't see you if you're going to be on your phone. Your health deserves undivided attention and I deserve that respect too" in a very rude and condensing way. first off. I agree. Secondly. It wasn't even close enough for me to reach and be on. I almost ended the exam right there as that was so rude of her to assume it lit up that i was going to be on it. But in interest if time I knew I was never going back to her so I let her type her notes. Answered no to all of her questions and I left. On my way out I handed the RX back to the front desk and asked her to inactivate me as I'd never go see her again for anything. Also to cancel the referrals and RX as I don't want those either. Overall very unprofessional. Every nurse there seemed like they hated it. I worked in the medical field for ten years. I went in for 1 specific issue. I was given a 30 day supply of pills to manage symptoms(if it'd even work), 2 referrals I didn't want. The last thing I'd say is about her hygiene. If she's rolling that computer on wheels from room to room and touching in between touching patients, it's probably full of nasty. She went back and forth from touching the disposable part of the light piece that goes in my ear with her bare hands to touching mouse to doing the exam where she's touching me, then keyboard. I was just grossed out.

I really wish they had Saturday hours. I work all week long and cannot take time off to go see them…read moreand I need prescriptions refilled for stuff I have to take everyday and the on call doctor does not call in meds to the pharmacy when they are not open. I may have to start looking for another doctor.

I cannot say enough about how grateful to have found Dr Stroud as our family practitioner. My…read morefamily moved here in 2016 and finding a doctor was one of the more stressful tasks of our move. Dr Stroud took the time needed and listened to symptoms that I had been experiencing for years that all the other doctors I have seen in years past just waved off as "nothing to worry about". Dr Stroud encouraged me to see a specialist and with his guidance and help I was able to get a concrete diagnosis. I highly recommend him for an adults & children's primary care. Appointment times are easy to schedule and they take most insurances.