The Roper St Francis network has always provided excellent care to their patients. I moved to…read moreSummerville back in 2005 and have been going to Dr DeBerry after a recommendation from a coworker. Her care for her patients is impeccable and I have followed her wherever she went. I have always recommended her to other friends and coworkers when they are looking for a physician and they have also held her in high regards because of how great of a physician she is. Dr. Deberry is very knowledgeable and is very friendly and patient. When I have needed to be referred out for other medical concerns, she has made great recommendations / referrals. She takes her time with you and does not rush like some physicians may do. She explains things in detail and you leave there with a good understanding of what's going on with your body. I highly recommend her for anyone that's looking for a physician.

Beware - There is a reason Roper St. Francis Primary Care has a D- rating by the Better Business…read moreBureau. I would not recommend going here unless you want to be taken advantage of and pay for things you did not ask for. Dr. Wallace at Roper St. Francis Primary Care took advantage of my college age daughter who simply asked for a well-women appointment that is covered by our insurance. My daughter first had to pay for a "new patient" appointment before she would even schedule a well-woman exam. During that appointment Dr. Wallace requested my daughter get testing for something she was already being treated for by a different professional. My daughter told her she was already paying a lot of money to have this issue resolved by a different professional. She assured my daughter she would label this testing as preventative care so insurance would cover it 100%. Well, she did not label it as preventative, so now we are paying $390 for a test my daughter did not even need in addition to $120 for a new patient apt that was totally unnecessary and my daughter still did not get her well-woman check. So she had to schedule a second apt for that. At her well-woman check, (which only lasted 10 mins because Dr. Wallace was 45 mins late and had one foot out the door before even walking in) Dr. Wallace mentioned my daughter's test results, which were completely normal and we already knew from my chart. However, because Dr. Wallace spent 2 mins talking to my daughter about her "normal" test results, we were charged an additional $113 because it was not part of the well-woman check, so we were charged an additional appointment fee for information my daughter already knew and did not ask for. I talked to our insurance company and the front desk at the doctor's office and they agreed we should not have been charged. However, when talking to manager, she refused to help us out or adjust any payments. So now we are being charged $623 for a well-woman appointment that should not have cost anything at all.

Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

If you are looking to establish care here don't! Better yet run, run far far away. This place is an…read moreabsolute joke. If I could give it zero stars you bet that's my honest opinion. I've been seen here 3 times all last year. I've paid all my bills off but yet continue to get letters in the mail stating my account is past due and they will be sending me to collections. When this first happened around the holidays I called to see what was happening. I was informed by the billing department that my account was paid and at a zero balance and they were unsure why I was getting letters. They told me to disregard the letters so that's what I did knowing I had paid everything off months ago. Flash forward to this week I get another threatening letter in the mail stating my account is once again past due and going to collections for an appointment I had in February of 2025 that I had already paid and I had the receipts to prove it. When I called back the billing department told me they didn't have any payments on their end and my insurance company keeps denying the claims. They said I need to take it up with my insurance. So that's exactly what I did. I called my insurance and they informed me that the doctors office keeps billing for the same services over and over. They said they will pay the claim and it will be accepted and then the clinic will issue a refund and bill the amount all over again. They have been doing this since February of 2025! They said even after paying they will run the same claim multiple times. I have NEVER had this happen at any other establishment. I get all the dates of when insurance paid these out and the statement of such and call Palmetto Primary Care back. When I confronted the billing agent about what is going on he tells me I need to calm down and just magically in the 15 minutes I was on the phone with my insurance company they were paid out by insurance at that exact moment. My insurance had paid them 10 days ago at the point and this man is straight up lying to my face saying it just now got paid and he can see all my payments from months ago and my account is now at zero. Excuse me? Well that's convenient because 15 minutes prior I never made any payments according to Palmetto and my insurance never paid anything. Interesting that once I hit him with all the paperwork and dates and confirmations the account is all paid up. This is not normal. How many people is this office doing this to and people are getting scared of going to collections and just paying it? I'm sorry but this smells like a scam. I asked him to send me my account statement reflecting all the payments and showing I'm at zero. This is ridiculous and just the tip of the iceberg. Don't even get me started with the incompetent providers they have working here. Please as a patient protect yourself from this establishment and go somewhere else.

I have been coming to this practice for years. They are affiliated with Roper St. Francis. I used…read moreto travel to James Island from Summerville to see my doctor. She ended up moving so it was time for me to find a new provider. I am so glad I made my appointment with Dr. Forren. The staff at this office are top notch. I love the Medical Assistant Michelle. The receptionist at check in is always polite and helpful. And the lab employee is top notch. She is quick and painless! When reaching out to the office via patient portal, they are always reponsive as well. It is nice to have a primary care office in Cane Bay and even better it is filled with amazing staff!

I just started going here because I was not happy, nor did I agree with the level of care I was…read morereceiving at my previous doctor. I love this office so far! They are so nice! Every person I've talked to, whether on the phone or in the room has been so kind. My visit with Ashley was so great. She was recommended by my chiropractor (Dr Nicole Goldin--also highly recommended). Ashely talked to me for probably about 30-45 minutes and was very sympathetic to my concerns. I truly felt like she really cared about what I'm going through and that she wants to help find a solution for my chronic pain, rather than just hand me a script for sleeping pills and send me away. I have also had to call the office about 8 times in the last two days because of difficulties getting a prescription filled (not their fault) and while I'm sure the poor receptionist is tired of talking to me, she hasn't let it reflect in her tone at all. She's always very sweet and I appreciate their patience. I am very happy with my experience here.

The office staff here intentionally antagonize customers. After a few years as a patient, I started…read morereading other reviews and wasn't surprised to see how many people report the same experience.In my current situation, the office staff decided to assess a fee against my account based on how they "feel" about the circumstances. Their decision directly contradicts their own published policy guidelines. I tried resolving this with the office manager, but she continues to uphold a position that violates their own public-facing policy.I'm changing doctors. If I receive a bill for this fee, I will immediately dispute it in small claims court and file formal complaints with the BBB and State Attorney General's office.Patients deserve billing that follows written policy, not staff discretion.

The physicians are a revolving door, and the clinical staff are incapable of helping refill…read moreprescription prescriptions timely. Being a cancer patient this is not acceptable nor is it acceptable to any patient. The Care is horrendous.. what sad is the manager Katherine at 9313 Medical Plaza Dr. is absolute useless.. She just shows up to work that's it. She doesn't wanna do any other thing. I had to complain three times because my prescription was not called in. Apparently it annoyed them and asked me to go to another office that was said by katherine the manager once I started speaking, she hung up on me.. I was new thank God I found out now. Needless to say I found a better primary care physician's office that actually cares and wants to give quality service to their This office is absolutely horrendous and should be

My husband and I moved to Summerville a few months ago. We both needed a primary care doctor. My…read morehusband looked for ones his insurance were good with. I asked new friends for recommendations. We both unknowingly picked the same doctor. He made an appointment on the phone, I went in person. in October. My appointment was for Feb 27. I got a message on Feb 12 that my appointment would need to be rescheduled. I called and was told I wasn't scheduled in a "new patient box" so I'd have to reschedule. Next new patient box was in July. I could however see a nurse practitioner the end of March. I made the appointment but will cancel. I found a doctor who could see me in March. My husband became alarmed and called and they told him he hadn't shown up for his appointment in the 4th and they would not reschedule another. He did not receive any texts or emails. I guess we won't be using this facility bc their office staff isn't efficient or helpful. I don't know if the doctor is good bc we never met.

I cannot say enough how much I appreciate this Practice. The front door staff is exceptional…read morejuggling between Patients, Office medical personnel, labs, pharmacies and doctors. They multitask between charts and the phone in an effort beyond anything I could do. I've been with this practice since 1988. There have been times I've had to call back because there are other patients other than myself. My wife has been ill for several days and when we went to the Roper Care it was a 2.5 hour wait. We had to drive over 10 miles in heavy traffic just to see someone. For the first time...ever...I stopped in because she was in need a medical attention less an emergency room. Unbelievably the staff realized the situation with a regular senior patient and took a look at her. She did have a medical situation that needed treatment. At the least I was hoping they could call the ER to get us up front. No. They took care of their patient. It is not something we will ask probably ever again. The entire staff is beyond reproach and should be the bar for which others should emulate. Do No Harm is alive and well with Dr. Burger and Dr Katz' staff of professionals.

I really like my physician…read more What I don't like is having the first appointment after the office lunch and waiting 40 minutes, with no explanation in an entirely empty waiting room for a 2 minute med refill appointment.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

9313 Medical Plaza Dr. office is a hazard waiting to happen... waited a month for my prescription…read moreto be called in because of inadequate staff. I am an active cancer patient needing my medication. I was left for five days without it. I spoke to the manager, Catherine who really couldn't give a crap.. then when they finally called it and they called it into the wrong when I called note to them the proper pharmacy to send it promised they would send in the medication as I had no more left and no one called it in so I was left five days without medication Monday morning. I called the office again. I asked to speak to the manager the prescription was filled month later. I am calling the pharmacy for a refill as I had four refills on the medication and the pharmacy tells me that the prescription was retracted. I called the manager at this office again who told me that I called the office to say I was which is a complete false accusation. I didn't call anyone. She told me. I should go to another office and hung up the phone on me when I asked her who she reported to. ... this office is a hazard and it's run like a circus.!!!! I do not recommend

If you are vaccinated and have COVID symptoms you can be seen in office but if you are not…read morevaccinated and have COVID symptoms - you must do TeleHealth. They will state that is not true, but IT HAPPENED. When the PA was asked "So, if I had been vaccinated I could have been seen in the office?" the response was "Yes". They obviously aren't knowledgeable when it comes to COVID and the fact that vaccinated people can get COVID and spread to others! So, the discrimination begins!

Roper St. Francis Physician Partners - Primary Care on Central Avenue in Summerville is a well…read moremanaged provider of primary care with caring and knowledgeable professionals that work hard for their patients. Everything here is efficient and they get the job done well.

On Central Avenue. An unmitigated disaster in the front end. The office manager is not even…read moreattempting to fix the incompetent coding and billing errors. They can't find the visit in their system!!! I'm sure as hell getting a bill! I was there in person twice. She said she understood and would address it. Call me back. Twice. Never addressed. No phone calls. I'm getting harassed by Roper billing. My blue insurance company tried to help today and the manager Would not even discuss the issue with them. This is NOT the first time they have screwed things up on the administrative end. It's a shame. The doctor was fine. I'll bet he has no idea the circus that is the front end.