Stumbled across Dr Nicolette's office because it was close to home and I needed a doctor that could…read moredo some quick blood work for CBC my work would fund my HSA for doing. The receptionists here are great and super friendly and helpful. Dr Nicolette was very warm and friendly as well. Took time to actually talk with me as a new patient and seemed interested in developing a relationship beyond just this visit. When an issue with the bill, the staff here actually worked with me to get that changed so that my visit would have been covered by my insurance. There's no way a Dr with one of the big hospitals in the area would have cared enough to do that. I don't actually go to the doctor much, as I'm (luckily) a pretty person. But I've actually been back to Dr Nicolette this year for a back issue and he displayed the same warmth and caring as he did my first visit. Anyway, I just wanted to write a positive review for the guy because I think he deserves all the praise he can get.

Dr. Purser was my PCP. He falsely documented at my last office visit...he said horrible,…read moreirreparable, things about me...things that will affect my ability to get optimal care at any Roper St. Francis facility moving forward. I asked him to correct it, and he refused. His office manager called and said they could easily figure it out by listening to the recording of my visit. WHAT? This piece of crap did audio recordings of all of my office visits, and NEVER informed me. It's called a HIPAA violation. And him refusing to correct his false comments in his notes is called slander. I wouldn't do this to my worst enemy. What kind of a sick, demented doctor secretly records his office visits with you? Lawyer time!

I have been a patient here for 1 year (I am not one anymore). This year I was scheduled for a…read moresecond physical with dr.Noemi Pagan.. I arrived and they informed me that their staff schedule it wrong and it was just a check up. I said I would reschedule and come back for my physical because that's all my insurance would cover. Dr Pagan said it was fine and she could do the physical while I was there. She then proceeded to do a full physical and full panel blood test. Then a month later I start getting huge bills for this visit. I called my insurance and they said it was not billed as a physical. I called the office to ask if they could change the bill to a physical and they refused (I actually called and spoke to them several times). Dr.Noemi Pagan even refused to admit that she did a physical. I am now stuck with a very large bill that I can't afford all because this Dr lied at the time of the appointment and isn't even humane enough to change the billing code when she knows she did a physical that day. DONT GO HERE OR YOU WILL BE UNJUSTLY BILLED AND THEY DO NOT CARE ABOUT YOU AS A HUMAN.

I highly recommend the staff at West Ashley primary care. I had a difficult situation getting a…read morecertain medicine covered that I absolutely needed after moving to the area from DC. Dr. Mea and the staff were absolutely fighting for me to get this medicine approved by my insurance. The team here is considerate, timely - and most importantly an advocate for the patient. That's what we all need right? A practice that's looking out for us when it comes to healthcare? Sounds pretty simple - that's what they're there for- right? but it doesn't happen all the time. So bravo to the West Ashley Primary Care group of Roper Saint Francis and Dr. Mea's staff who fought for me -successfully- to get the medication I needed.

Dr. Elizabeth Murray has been my primary care physician for about two years. Today I went in for my…read moreannual wellness check and she showed a lot of concern not only for my health issues but also for the cost of medication which she is needing to prescribe for me from now on. A great place to get medical care, and a great physician. No doubts at all. Support staff is great also. Forgot to get my flu shot at CVS, so today was the day. You would not believe that I did not feel the needle's sharpness. Great nurse!

If I could give this practice a 0 star review I would…read more I was a patient at the james island branch of palmetto primary. I would not recommend this practice for any amount of money in the world. I was told that per the American medical Association. I had to see my primary care physician every three months. Turns out that was a LIE. It was company policy not the American medical Association's policy. Turns out they lie about a lot!!!!! I'm furious!!!!! I was also told that I could do telehealth appointments once I moved out of state. When I signed on for my last telehealth visit, the office had no problem taking my payment. About an hour before my appointment was supposed to start I received a phone call from the office saying that the doctor could no longer treat me because I lived out of state. I ended up having to call the office manager and pitch a fit because they were gonna keep my money for the appointment even though it was their fault for not informing me that they could no longer see me. When I asked how long this policy had been in place the receptionist told me they'd known they couldn't see out of state patients for 2 months before my appointment!!!! Do not trust this practice do not trust the doctors that run this practice. They are all about the money and could honestly care less about the patient. What an incredible disappointment.

Mount Pleasant Location: I would give this office zero stars…read moreif it'd let me. I had an extremely frustrating experience with this office and would strongly caution others. I originally came in for a routine physical, which should have been fully covered by my insurance. Instead, I was billed for standard services like bloodwork. It took SIX MONTHS of repeated calls and back-and-forth to get this addressed. Every time you call, you're routed to a call center, which makes resolving anything even more difficult. After reading other reviews, it seems like this is a common issue here. On top of that, basic accuracy seems to be a problem. I'm 5'10" and fully grown, yet they initially recorded me as 6'1". When I questioned it, my chart was later updated to 5'6" -- which is wildly inaccurate and concerning. The most frustrating part: I specifically went in last fall to establish care and ensure continuity for a prescription after moving from NC. I clearly explained that I didn't need a refill at that time since my previous doctor had just sent one in. I was told that was fine and that I could simply call when I needed a refill. When I called today, they refused to fill it and said I'd need to come in for another appointment and pay again -- completely contradicting what I was previously told. Overall, this office is disorganized, inconsistent, and incredibly frustrating to deal with. I would AVOID AT ALL COSTS.

Uh- Dr. Maria Dzierzko-Trojanowska First off. Where do I…read moreeven start. I only made an appointment with her office as I've been having pain and she's the only pcp I called that was either accepting new patients or not booked out 8-12 weeks. And boy do I see why now. My appointment was at 3:30, I was called back at 3:45 and dr came in right before 4. So that was good. The facility was old and dated and dirty. When I say dirty, there was a bandaid wrapper on the floor of the exam room I was seated in that when the person who sat me in there she noticed. The fact she didn't pick it up and throw it away was surprising. So the Dr comes in with a smile and introduces herself. After a few seconds we are interrupted by a knock at the door. Another staff member talking about what to do with another patient. Kind of rude but whatever. I get it. New patient appointments can be long and she didn't want to wait. So anyways the Dr comes in, introduced herself and immediately tells me I need a vaccine. She knows nothing about it I've had it, or want it, or anything. She handed me the RX to get it. She went on about this vaccine I know I've had for at least ten minutes until going to my family history. After reviewing how many members of my family have illnesses she starts talking about a referral she's going to give me for genetic consulting. What. No. I don't want that. If I was seeking genetic consulting I would have said so. I told her that wasn't a priority for me and she went on how it should be. I get it. She's the professional. I'm not. But I'm here for pain, not genetic stuff. We are about 25 minutes into the appointment now. I tell her my chief compliant and she says she'd write me a prescription to manage it. I don't want an Rx to manage the symptoms. That's what I've been doing for the last year, hence why I am there. Finally. I want to get rid of the symptoms from the source. When I asked about cause she then stated she'd have to give me a referral to a specialist. So then I question her. How can she want to treat something with meds but won't explain what's going on...? She didn't have much to say besides the same thing she did. Not helpful at all. I was like okay, whatever, I'll go to a specialist. It has to be more helpful than her. So she tells me about who she's sending me to and basically gave me no choice in provider. When I voiced my concern, she didn't care and went on her way with the referral. While she's typing all of her notes and referrals and other stuff my phone lit up. No sound. No vibration. Nothing. I didn't reach to read it. It just lit up from a notification. She then states "oh I can't see you if you're going to be on your phone. Your health deserves undivided attention and I deserve that respect too" in a very rude and condensing way. first off. I agree. Secondly. It wasn't even close enough for me to reach and be on. I almost ended the exam right there as that was so rude of her to assume it lit up that i was going to be on it. But in interest if time I knew I was never going back to her so I let her type her notes. Answered no to all of her questions and I left. On my way out I handed the RX back to the front desk and asked her to inactivate me as I'd never go see her again for anything. Also to cancel the referrals and RX as I don't want those either. Overall very unprofessional. Every nurse there seemed like they hated it. I worked in the medical field for ten years. I went in for 1 specific issue. I was given a 30 day supply of pills to manage symptoms(if it'd even work), 2 referrals I didn't want. The last thing I'd say is about her hygiene. If she's rolling that computer on wheels from room to room and touching in between touching patients, it's probably full of nasty. She went back and forth from touching the disposable part of the light piece that goes in my ear with her bare hands to touching mouse to doing the exam where she's touching me, then keyboard. I was just grossed out.

I really wish they had Saturday hours. I work all week long and cannot take time off to go see them…read moreand I need prescriptions refilled for stuff I have to take everyday and the on call doctor does not call in meds to the pharmacy when they are not open. I may have to start looking for another doctor.

I am a huge fran of Dr. Rowe and his entire staff. They have cared for me and my family for…read moredecades. A family practice is what they truly are, in a modern up to the present skills and knowledge with a history of caring for all of my family. We are truly blessed to have East Cooper Family Practice as part of our community. Gretchen Rhodes

Dr. Mikola is a family man and a humble doctor who asks the right questions, listens, explains…read moreoptions --- all without judgement. His PA, Bill, is wonderful to work with as well, and Nurse Linda and Ebony are always cheery when taking vitals. It's always a breeze for a visit, and they get you in and out quick with the correct tools for better quality of life. Awesome group.

Went there to get some blood work done, secretary was more concerned with her lunch order and…read moremaking sure she had extra sauce for her wings than to take waiting patients info. When she finally had the time, I had a document on my phone that was needed and she couldn't print it out citing "people abusing the privilege". I ask her if she knew where I could quickly print this out, she had no idea. I left the building a little miffed, looked across the street and saw a Post Net place, got my doc printed. Went back in with printed documentation and was greeted kindly by another secretary taking over for the last, who probably went to lunch. She took care of me quickly along with the nurse, who acted kindly and professionally. Gonna give 5 stars on behalf of the hard working people I encountered after I came back printing my documents.

complete incompetence on scheduling as well as checking your baby . They will push your baby to the…read morelimits of 48 weeks and think nothing of it when it dies . They said it happens its ok.

I love this Doctor! He listens, has a great bedside manner. Staff is great also . I'm so happy I…read morefound him .

I see Dr. Kettinger for my annual check up/physical. I like the doctor and the nurses - everyone is…read morefriendly enough and the doctor asks a number of questions to keep track of my general health history. They have an online portal so I can access my appointment information anytime I'd like, which is helpful. I have also been able to call instead of go in for Rx refills. My only complaints: it's hard to get ahold of them when I'm working during the day, because they take a lunch from 1-2 (which is usually when I have a break) and it's difficult to leave a message. Also: the wait time has been very, very, very long for my scheduled appointment times.