It took 4 visits to replace a shower valve in our bathroom in May 2019. The plumber covered the larger hole with a chrome remodel plate, saying that was the only finish it came in. He replaced my brushed nickel shower fixtures with chrome and took my fixtures with him. My husband found the correct remodel plate in brushed nickel in town. I called the office to discuss this service with Sam Bliven, I was told by Amanda that Sam does not discuss problems with customers. She offered her assistance, so I told her what happened and that I wanted my brushed nickel fixtures back. She said she would talk to the plumber who serviced us and call me back. She did not. We bought all new fixtures and the correct remodel plate. We boxed up the chrome fixtures and sent them back to Sam Bliven with partial payment, as we deducted the cost of the fixtures we replaced and one wasted visit.. The package was refused. October 2020 we were sent a threatening letter by Sam's attorney to collect payment. My husband called then visited the attorney to resolve the issue and was told to go away. Very unprofessional. Customer service beyond poor. read more