I would not recommend this dealership at all, the first truck I went and looked at was all smashed…read moreup, but wasn't visible in the photos. They mentioned the small dent in the bumper, but not the basketball sized dent in the bedside. Second truck I test drove had a blinking engine light because of a random cylinder misfire. They said they didn't know what was wrong with it, though it definitely needed a new motor. However, I went to their "storage lot" to see vehicles not yet listed and on the windshields of those trucks they stated detailed lists of everything that was wrong with the vehicles. These are ALL auction vehicles. The guy also kept my $300 Deposit after the vehicle wasn't as described. It was non-refundable, but the vehicle was junk once I got there.

Complete SCAM! Should be called Momber junk yard! I drove over almost 2 hrs away because they…read moreseemed to have really decent vehicles. Well by god that was HUGE MISTAKE. I was better off just going to the local junk yard and picking the nearest POS to tow off because that's what I eventually had to do not even 2 weeks later! I came in and these gentleman seemed very nice and knowledgeable and kind! Pictures of children and family they seemed very proud of the business. What a facade! I told them I was looking for a reliable vehicle that would last us some time seeing as we have had terrible times in the past with vehicles and we were ready to have something nice for our family! I bought a 2014 GMC Terrain. I drove several vehicles on his lot and test drove this certain one for quite a while before deciding on my purchase. Not even 3 days later it started to jerk and shake every time I would stop at a stop light or stop sign! I eventually ended up stranded and had to get a tow and took to a mechanic and it was a timing chain.... all spark plugs, and coil. The mechanic informed us that the vehicle was put through all sorts of hell and half arsed work, that it's had several un maintained issues! It burns oil like no other, has a exhaust issue and now after dropping over 1,500$ into it AFTER PURCHASE we have some now new unknown issue where it just starts to sputter and jerk again and slowly dies out and stops running literally whenever it wants! They took our Van that had a pretty decent running engine no check engine light at all, and they made sure we had to trade it in so we would be stuck with the vehicle they sold us! I now regret not just keeping my van and putting the work into that! I HIGHLY RECOMMEND YOU DO NOT PURCHASE A CAR FROM HERE! This will be the biggest mistake and regret you will ever have! I now have no vehicle and a son who has to go to physical therapy twice and week and a husband who now has to walk 3 miles to work and back! On top of not being able to take care of my elderly mother daily! THEY DO NOT CARE! Ryan clearly knows the situation and pretty much said it's our issue now! He did offer us to bring it to his mechanic and he would take a look! Yeah ok let me pay that tow bill 2hrs away after I am scratching pennies together to get through the week after spending everything on fixing the timing chain! And god only knows how much whatever is now wrong is going to be. I was pretty much told to start looking for a new motor to drop in because the one that is in it is in such bad shape! Unfortunately they do not off complimentary lube with the big f*ck over they give you! would give 0 stars if I could!

Honesty. Very dishonest, buys things at Auctions that are discontinued and does not disclose this…read moreto the consumer, lies and does not stand behind his sales. Changed prices, refused to give me a receipt after paying $7,400 for a Kandi red golf cart. Advertised it with things that were not on the cart. ie: advertised with power steering...no power steering Advertised with blue tooth & sound bar....none of these were on the cart. Had 13 issues, he expected me to bring him the cart, once I mentioned "Court System" he then agreed to "pick -up" my cart to repair it! First off, he still refused to give me a receipt, Why would anyone with common sense release a cart w/out a receipt for proof of purchase to someone who is a known liar? Look on the website, many people have said the same. Secondly, if he could not put it together properly and clearly see the issues w/this cart, then why would I have confidence that he could "repair" this cart?! These carts were discontinued due to power issues from faulty solar panels too! It STOPPED working 4 weeks after delivery! I'm gladly taking him to court for false advertisement, no receipt and dishonest/questionable behavior. He advertised as brand new, then changed the story. DO BE AWARE OF WHO YOU ARE BUYING FROM!

I had an excellent experience with Dave! He was great to deal with and he was very helpful and…read moreprofessional. I would 100% recommend buying from them.

Three times I've had auto problems and these guys did a great job diagnosing the problem,…read moreexplaining what the problem was, and fixing it

I went dropped off truck there they had it for weeks then I spent 2,000 dollars and picked up…read morevehicle then two weeks later light came back on so I took it back to them then they changed sensor here I pick it up a hour after I pick it up my light on again so I take it to a dealer my timing chain is stretched out and it's way under a year and the owner todd isn't going to do anything for me don't go there In all now I have to have my vehicle fixed again by a dealership and pay out of my pocket because the timing chain is bad still and I've contacted Brian and todd neither wants to fix my vehicle that is still less than a year so should be under warranty

Outstanding experience start to finish and ongoing…read more I found "Larry" my 2021 F150 here and the purchase experience was warm, hospitable, friendly, fair and simply wonderful. I feel like I have some friends in Cedar Springs. Definitely "Worth the ride." I get all my service done here and the great experience continues. Highly recommend.

Badass experience. I was referred to this dealer after visiting multiple Ford dealers. Kyle is a…read morewonderful salesman who wasn't pushy at all, frankly if he had been I would have walked-there's lots of Ford dealers. I set up an appointment time and he had the cars I was looking at pulled up and running (classy move), and let me walk away instead of the ol' "come have a seat at my awkwardly uncomfortable desk" like every other greaseball sales guy on the planet. Keith the sales manager came and introduced himself which I appreciated, didn't try to upsell, didn't even try to hard sell, he simply wanted to say thank you for coming in. Finance Dave was great too! I ended buying a new bronco and couldn't be more thrilled with the experience. I was able to do all of the paperwork online which made my life a million % less stressful this week and they delivered the car to my house the next day before we left for vacation. If you want to win car deals- let shoppers shop, don't be a grease ball, and make the experience not suck. Great job Vanderhyde!

This review is NOT about quality of work…read more I stopped by Graff Jeep in Rockford because they advertise an Express Lane for "quick" service. I thought it would be a nice alternative to traveling south of Grand Rapids for an oil change and tire rotation. Apparently they only do "scheduled" work... and their "quick lane" is usually scheduled at least two days out. I believe they fall short compared to dealerships which have an express lanes that are "first come first serve" and can help you with basic services when you need them.

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.

If I could give this place and Alyssa ZERO stars I would. Bought a truck from Al's Used Cars in…read moreCedar Springs 2 months ago. Took it in for brakes and found out the frame has massive cracks on both sides. Repair shop stated the truck is NOT safe to drive, NOT safe to haul with, and not worth repairing. Shop also stated the damage was long-standing, visible on a hoist, and absolutely should have been seen during inspection. Dealer refused to help and admitted they do not thoroughly inspect the underside/frame of vehicles before selling them because the truck was sold "as-is." Alyssa literally said "I don't have the vehicles inspected when I buy them unless something obvious sticks out" As-is does not shield undisclosed structural safety defects that make the vehicle completely unsafe to drive, especially without informing the buyer. as a family, we've bought many vehicles from them over the years so it's not like we were a first time customer. was better when Please have ANY vehicle inspected independently before buying from anywhere.