I would not recommend this dealership at all, the first truck I went and looked at was all smashed…read moreup, but wasn't visible in the photos. They mentioned the small dent in the bumper, but not the basketball sized dent in the bedside. Second truck I test drove had a blinking engine light because of a random cylinder misfire. They said they didn't know what was wrong with it, though it definitely needed a new motor. However, I went to their "storage lot" to see vehicles not yet listed and on the windshields of those trucks they stated detailed lists of everything that was wrong with the vehicles. These are ALL auction vehicles. The guy also kept my $300 Deposit after the vehicle wasn't as described. It was non-refundable, but the vehicle was junk once I got there.

purchased a used truck . great fast service .Sales staff was up front about vehicle and history .read more

I was sold a brand new Kandi Red Golf Cart. It has a multitude of issues! Dave has zero integrity…read moreand is VERY DISHONEST! He bought this cart at Auction and it is discontinued none of which he disclosed to me. I learned this from the manufacturer after he dropped off vehicle at my house and it was sitting totally crooked, I got in it and seat fell off due to him stripping screws out, the top screws were not even installed & the windshield fell off (bad seal) shocks are bad, alignment is pulling to the left, multiple screws are stripped, steering wheel screw stripped and wheel is fully crooked, loud rubbing noise from left front wheel because alignment and wheels are visually tied crooked! He advertised "NEW" with solar power roof, Bluetooth, sound bar with on screen display none of which was on the cart. Solar roof was the only thing that it had but the representative that came to look at my cart had to disconnect because of a bad solar roof/box that damages the batteries. Also NO power steering (it was advertised with power steering!!) Dave Hekhuis came all the way from Rockford to deliver and had NO sales receipt, NO title and lots of excuses. I've asked him several times for a detailed receipt and title with no resolution. This man is dishonest!! BUYER BEWARE!!!! Do NOT purchase from him, he buys from auction, is very dishonest and shows a lack of integrity.

I had an excellent experience with Dave! He was great to deal with and he was very helpful and…read moreprofessional. I would 100% recommend buying from them.

Three times I've had auto problems and these guys did a great job diagnosing the problem,…read moreexplaining what the problem was, and fixing it

I went dropped off truck there they had it for weeks then I spent 2,000 dollars and picked up…read morevehicle then two weeks later light came back on so I took it back to them then they changed sensor here I pick it up a hour after I pick it up my light on again so I take it to a dealer my timing chain is stretched out and it's way under a year and the owner todd isn't going to do anything for me don't go there In all now I have to have my vehicle fixed again by a dealership and pay out of my pocket because the timing chain is bad still and I've contacted Brian and todd neither wants to fix my vehicle that is still less than a year so should be under warranty

Badass experience. I was referred to this dealer after visiting multiple Ford dealers. Kyle is a…read morewonderful salesman who wasn't pushy at all, frankly if he had been I would have walked-there's lots of Ford dealers. I set up an appointment time and he had the cars I was looking at pulled up and running (classy move), and let me walk away instead of the ol' "come have a seat at my awkwardly uncomfortable desk" like every other greaseball sales guy on the planet. Keith the sales manager came and introduced himself which I appreciated, didn't try to upsell, didn't even try to hard sell, he simply wanted to say thank you for coming in. Finance Dave was great too! I ended buying a new bronco and couldn't be more thrilled with the experience. I was able to do all of the paperwork online which made my life a million % less stressful this week and they delivered the car to my house the next day before we left for vacation. If you want to win car deals- let shoppers shop, don't be a grease ball, and make the experience not suck. Great job Vanderhyde!

They lie about rotating your tires. We know because we suspected them of doing this, so we marked…read morethe tires before taking it there for service and sure enough, the tires were not rotated even though they said they did them. Will not be earning any of my business ever again.

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.

Graff dealership goes above and beyond when it comes to buying a vehicle or having your vehicle…read moreserviced. From the second you walk in the door they treat you with kindness and are honest. They are asset to our community when it comes to having fun events that raise money for various non profit causes. I would highly recommend thier service department, routine maintenance or fixing your vehicle has always been a honest , hassle free experience for me. Fantastic team at Graff Rockford!

Bought a car at a great deal everything has been going well. Would definitely recommend.read more

If I could give this place and Alyssa ZERO stars I would. Bought a truck from Al's Used Cars in…read moreCedar Springs 2 months ago. Took it in for brakes and found out the frame has massive cracks on both sides. Repair shop stated the truck is NOT safe to drive, NOT safe to haul with, and not worth repairing. Shop also stated the damage was long-standing, visible on a hoist, and absolutely should have been seen during inspection. Dealer refused to help and admitted they do not thoroughly inspect the underside/frame of vehicles before selling them because the truck was sold "as-is." Alyssa literally said "I don't have the vehicles inspected when I buy them unless something obvious sticks out" As-is does not shield undisclosed structural safety defects that make the vehicle completely unsafe to drive, especially without informing the buyer. as a family, we've bought many vehicles from them over the years so it's not like we were a first time customer. was better when Please have ANY vehicle inspected independently before buying from anywhere.