I took my 91 year old mother to look for a difficult size. The young man helping us could not be…read moresweeter, more helpful or attentive. The service was A+++++. There was a young lady working there who was very attentive as well. Both young employees are an asset to this Clark's store.

We drove a distance to take advantage of the current sale on Clark's shoes which we love as they…read morehave a fluffy, cushioned insole, are sturdy and durable, and the new models are light weight. I am giving five stars to thank the fabulous sales person Grey. While we were in the store she was friendly and helpful. After we left she went beyond the call of duty. Grey found my wallet. She then proceeded to run around the center to try and find me. When she couldn't, she called and left a message and then texted me. I raced back and found the wallet safe and entact. I can't thank Grey enough going beyond the call of duty. We will only buy shoes this Clark store from now on. Thank you Grey!

I was on a hunt for some NBs 990. They are located next to Old Navy, lower level…read more The store is small. However employees are all helpful and will do their best to get your shoes. A lot of their shoes are not on display, so you'll have to ask. I'll def come back for my future NB kicks.

I like the brand as their shoes fit me quite well and tend to have a long life. I was surprised to…read morefind that even though shoes offered in this store are clearly marked as seconds, the prices are kind of high. I drove 15 minutes to a regular mall store and bought the same model shoe for $25 less. And it's first quality. The store is nicely laid out and well organized. Above review written earlier but deleted due to wrong business name used

5.24.25 I was…read moreshopping at the Clarksburg Premium Outlet and wanted to shop around for sandals. I stopped in and looked around and Michael, the salesperson, asked how I was doing and if I needed anything. I had found a pair of gold sandals and asked if he knew which colors clothing would go with it. I am terrible at color coordination and likely mismatch my attire. He said that he wasn't sure because apparently he has been wearing shades of brown with black and was told they don't match. Lol. I texted a friend who is trendy and stylish, but she didn't respond so I asked Michael if he had the same sandals in black. Fortunately it was my lucky day and they did. So I decided to purchase the black instead of gold thinking that it would match with more stuff. I am happy with my purchase and hopefully they are comfortable. Only time will tell.

Great service from Mr Derrick friendly and fast service. Great personality and management helped me…read moreand his time.

Horrible customer service. I bought a purse there less than 2 weeks ago, have used it for less than…read more1 week, and already the handle is pulling apart from the body of the purse. I took it back, and although I did not have the receipt, I showed the credit card statement. Not good enough. After lying to me about not having a record of the sale, the onsite manager, Nancy, finally looked it up after being told to by her boss (Trish). She found it. At first Nancy said I could trade it in for another purse but then Trish said I couldn't because I didn't have the receipt. This, even though I had the credit card statement AND Nancy found the record of the sale. The purse is a piece of crap and the customer service is, too. I will NEVER buy anything from there, again.

I went in to get two pairs of Hiking shoes that I found at DSW website. they were discounted…read moreonline. I was told that DSW can Match thier own sales prices in Store. I pickd out the shoes and showed the Store manager a screenshot of Thier Website discounted price. The Manager proceed to question if the shoes are the same ones online and also tell me that he did not believe I took the screenshot recently. At no time did he ask me to wait while he verified thier OWN website discount. I have never encountered disgusting service like this for years, and walked out. I dont think DSW select their managers with any focus on customer care. Disgusted to say the least

Ok, so I take back most of the bad things I said about this store. It took about two years, but I…read moreseriously scored here during my last visit. I found a really cute pair of tan suede Tahari boots and another pair of peep toe leather boots, both on clearance. That's the most I've found in the two years that I lived near this store, so I decided to keep digging and see how far my newfound luck would take me. Long story short, I left with 5 pairs of beautiful boots, adding a pair of knee-high blue velvet, a pair of green suede, and a pair of grey suede ankle boots to my haul. There was also a crazy sale going on (I think it was an extra 25% off all boots). I also had a few gift cards with a couple of dollars left on them. All told, I spent less than $200 on 5 pairs of fabulous boots. What's really crazy is the $324 that I saved... SAVED!! Unreal! That's what I call a score.

Short story -- Great service if you are making a purchase. Total opposite service if you are making…read morea return. Long story -- So, I was at the Ecco store at the Clarksburg Premium Outlet mall to make some shoe purchase. I bought 3 pairs from them because they had their usual deal of "Buy 1, Get 2nd one for 40% off" deal, so I though that's a good deal. A couple of days later, on Ecco's own website, they were offering 40% off from the total, so I decided to buy 3 pairs from there because that was going to save me some extra. A week after my original in-store purchase I went back to the Clarksburg Ecco store to return those previously purchased 3 pairs. The sales rep there, an older gentlemen with long gray hair, was visibly displeased when he heard that I want to return the items. When I told him that I got a better deal off Ecco's website, he responded in a snobbish tone, and I quote "Next time you should check the website before you buy from here". I am sorry, I did not know that was the requirement of the store that I should do my shopping around BEFORE I come to buy from him. So, I grabbed my phone to get the email receipt of my online purchase, and he goes "You don't have to show me the proof", to which I responded, "No, you must see now". Of course he didn't. Now before any of the readers assume that I returned those shoes after wearing them for a week, let me clarify that I didn't even try them after purchase. Two of the three shoes still had the laces tied the way they were from the store. I know my shoe size and I know Ecco shoes fitment, so I never bother trying them on if I like them and buy them. I have been wearing Ecco shoes for almost 10 years now without any fitment issues. I was wondering why both of the days the store was nearly empty. I guess if you have a snobbish sales rep, people will think twice before coming in. As for my future purchases, I think I will stick with Ecco online store for a better pricing and better customer service. If you do go to the store, specially for a return, avoid the gray haired gentleman, because he seems to have some attitude problem. *** Posted on other review sites as well ***

Manager in store said that I can use golf shoes for road and for ground, I bought it, trying to…read morewalk on the asphalt road for 2 minutes, it was clicking and uncomfortable, so I decided to return it. Store manager refused to give me full refund because it was worn. Shoes looks absolutely new and don't used. Very good brand, high quality products and very poor and non professional service in store!

A local streetwear shop. Mostly sneakers, many are deadstock. A small selection of shirts and…read morehoodies, all new. They explained all clothing is purchased directly or through authorized sources, they do not purchase clothing from private sellers. They do purchase sneakers from private sellers. They replaced the previous tenants here, whom moved further down the row near the back escalators. Much better selection and atmosphere here.

From the owner: Soleinspires is a BUY-SELL-TRADE sneaker & streetwear boutique. Carrying limited and collectable…read moresneakers. From Nike to Yeezy and much more. Soleinspires creates a memorable & unforgettable shopping experience for all sneaker fanatics. We take pride in providing confidence while shopping with us! “Shop With Confidence” Today Here At Soleinspires.

We love to go out to the outlets even if it's just to take a walk and enjoy a beautiful day. I…read morelove that most stores offer a discount for military and veterans. I just wished they didn't have so many vacant stores. Seems like there are more going than coming. We always find some good deals and there's a decent selection of businesses to choose from.

5.24.25 They have…read moremany retailers that I go to including Ann Taylor Factory, Loft Outlet, Banana Republic Factory, American Eagle, and Kate Spade Outlet. For my recent visit, I was on a mission to find summer sandals. I stopped by Clarks, Cole Haan, Crocs, and Ecco. I found a pair of black sandals at Cole Haan. Mission accomplished! I have to say that the employees at this outlet are way friendlier than my local outlet over at Arundel Mills. I was greeted at almost every store that I went into. Since Lakeforest Mall closed years ago, this is the closest mall to my parents who live in Germantown. I like to shop here when I am in the area.

The rudest employee's ever.They treated me like s***. KATHY AND IRAN are supposedly their names…read more KATHY REFUSE TO HELP ME AND rolled her eyes at me over nothing, and IRAN told me how I should talk to his coworker . What nerve. I will not be doing business with them again.Unless I get an apology from BOTH employees . Never have I been treated so condescendingly and rude over NOTHING. I am not going to let this rest and I will be escalating this complaint. Did I forget to mention that when I called back and asked for the name and number of the district manager.They refused to give it to me????

This place is definitely under rated and needs more Yelpers to review!!…read more I needed some Vans bad!! I saw that they had shoe sale going on. Its very rare you will see Vans on sale. Buy one get second one half off. Friendly associates nearby and ready to help and the store was well stocked and organized. I also love places that give you reward points, you spend a certain amount you earn a coupon for next time. Though there the Vans are limited, I loved the shoes they had on sale, Crocs, Adidas, Pumas etc. Checking out was a breaze. Ill definitely return.

I was recently advised to get shoes with support for my foot condition and the doctor I go see Joe…read morefor recommendations. Appointments are greatly recommended as Joe helps one customer at a time and does take her time to work with each customer. The store has a wide range of shoes/footwear with various levels of support. Joe was very patient with me and explained all the different options that would work best for me. She also had me try on a few different options until I was able to find the shoe that work best for me. Overall, definitely a place to go to if you are looking for shoes/ footwear with the right support for your feet!

Jo is amazing. Her recommendations were excellent, she has incredible knowledge in her field and…read morewas a pleasure to work with. Highly recommended.