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    Sal's

    5.0 (2 reviews)
    Closed Closed

    Services - Sal's

    Tire balancing

    Tire installation

    Tire repair

    Sal's Photos

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    2 months ago

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    2 years ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (44 reviews)

    I arrived at this Firestone location at 7:30 AM for a simple oil change. It's now two hours later…read moreand I'm still here. For most of that time, the employees didn't seem to be doing much of anything -- no urgency, no productivity, just standing around. There's no reason such a basic service should take this long when the shop clearly isn't busy. Poor time management and terrible customer experience.

    Went in for a diagnostic and repair. Repairs were made but I was still having trouble. Returned and…read moreleft my vehicle for a long weekend while I was traveling. I had to reach out to get any sort of update because they didn't. Communication was through text and wasn't very good. Texts read like they were from a child. Didn't receive a text response to my last text and was told he didn't get it (how convenient!). They never would admit that they couldn't find the problem and never did tell me to come get my car, I asked 3 separate times. Called the Firestone Corporate Customer Service toll free number and was told that an area manager would reach out to me within 2 days. It's been 4 days and still no call. Store manager was argumentative and unprofessional to say the least when I did pick up my car. Several times he acted like we were a bother and laughed about us waiting for the area manager to call us (I guess he knew that wouldn't happen). I requested copies of the diagnostic reports and he didn't have them ready when I arrived. He just argued about what they did to try and figure out what was wrong with my car. I will never take my car back there, even for the simplest of services.

    Sal's - tires - Updated May 2026

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