They continue to short the time. I do 1.5 hours supposed to have 10 minute 5 before and 5 after to…read morechange clothes meet with therapist etc.. Today I complained again and said I was shorted. I was at the check out desk 10 minutes before my hour was up. Mind you I had already changed into my clothes. When I complained she got snotty with me and said I will review the cameras. Horrible customer service.

WARNING! I have been a loyal customer since 2019, regularly driving from downtown Naples to Lely…read morefor my appointments. Recently, my husband and I decided to relocate, and I needed to cancel my monthly membership. At the time of cancellation, I had accumulated three prepaid hours. To avoid continuing to bank additional hours, I completed the required online cancellation form and was verbally assured that my remaining hours would be converted into gift certificates. Shortly afterward, I received three gift certificates via email. Today, when attempting to use the last gift certificate, I was informed that it had expired because I only had 60 days from my final monthly payment date (4/13/26) to redeem it. However, the gift certificate itself clearly states that it is valid until 10/22/26. The assistant manager, while polite, proudly presented a copy of the cancellation agreement and insisted that I had agreed to the 60-day limitation when I signed the form. Unfortunately, she appeared to have no authority to resolve the issue and demonstrated little understanding of basic customer service principles. Based on previous reviews, it seems this is not an isolated incident. The discrepancy between what customers are told, what is documented on the gift certificates, and how the business ultimately handles these situations reflects a pattern of deceptive and unprofessional practices. Long-term customer loyalty appears to hold very little value here.

The threading itself and final brow shape were good and clean. However, the experience felt…read moreuncomfortable. I was asked to hold my eyelid with my finger and when it wasn't enough, pressure was applied directly without warning. I understand this can be part of threading, but it should be communicated and done gently since the eye area is sensitive. I even mentioned discomfort at the time. I'd just advise being more gentle and checking client preferences, as there wasn't much discussion about my preferred brow shape.

I have been a client of Saadi for over 10 years. She is the only person I trust with my eyebrows!…read moreI've gotten numerous compliments on my brows and I can't say it enough, Saadi was and always will be the brow expert of Naples, Florida. She also offers a variety of services which is awesome that way you get more done in one place without having to book at multiple locations. I can't say it enough, but she is my girl and I never left unsatisfied! Every experience has always been pleasant, her studio is very clean and appointments have always been a breeze.

Kaylie is an outstanding hair stylist. She listens to the client and then creates a perfect look…read more Schedule your next salon appointment at Beauty Edition.

I'm new to Florida. I needed some hair help. i knew I needed new highlights. my color was blah. It…read moretook me a while to get an appointment. It was worth the wait. Anji brought my hair back to life. Thank you, Anji! My hair never looked better. It's the perfect blend for me. Definitely go to Anji if you need a great color and stylist.

I booked a whole day here, massage, facial, pedicure while on vacation. I've been to several spas,…read moreand highly recommend Woodhouse if you are in the area. Most importantly, the services are great. The pedicure was fantastic, clean, comfy massage chairs, warm neck towel, all the extras. My massage was fantastic and specific to my personal needs (pregnant!). My facial was the biggest surprise, not just because I was glowing afterward, but because the massage during my facial to my arms, shoulders, feet, was... amazing. Where this place really wins is the quiet room, amenities, and staff. I like a bit of time between services, that quiet room is cozy, with tea and little snacks, it's truly lovely. This place feels like they have an Army of staff, constantly checking the locker rooms and quiet room, cleaning up after guests. Everything was so clean. I will spare the internet from my personal dramas, but I also had a family emergency the day of my service. My husband had called the spa to pull me out of my massage. It was 30 minutes into my first service, and I had to cancel my whole day. The staff were more than professional, they were genuinely caring and kind to me as I was crying, they were even going to drive me to the hospital. Later that afternoon I called back, believe it or not they were able to get me rebooked with some differences, before the end of my vacation. This is the kind of business you should be very happy to support.

WOW! Another amazing spa treatment at Wood House Spa. The moment you open the door you are…read moretransported to luxury surroundings. The check in was welcoming and I was treated like royalty being guided to the beautiful locker area then tranquility waiting area. I was given the best facial by Maria who evaluated and recommended the perfect facial to fit my needs. The checkout was very warm insuring I was taken care of and offered to book my next glorious session. Highly recommend especially if you want to treat yourself or someone you truly want to spoil. The lavish indulgence you receive is second to None. The staff is so well trained and truly exceptional at their jobs.

Gorgeous new salon for permanent make-up! The owner did…read moreeyeliner for me and was funny and helpful every step of the way. I'll be back for all my make-up needs!

My eyelashes came beautiful. They look amazing. Wonderful spa, very clean and staff is very…read morefriendly l.

15 minute chair massage and the guy was great. I heard about this place from my hairdresser…read more Thought I would check it out after a stressful week. Melted away my pain. Highly recommend

*****Great service convenient location and people are great. Very affordable and clean!read more

Massage by ALEX was 5 stars, everything else was 4…read more Male masseuse Alex was great! Really put a lot of effort into remove my back pain. He did 50 min on me and my guy and we both had good things to say about him. He made every min of the massage count. The facility is very modest, but clean. I couldn't book 2 people at the same time. Their intake questionnaire is a bit more invasive than most. I wasn't harassed into joining any memberships, but they also don't go out of their way to welcome people or offer any amenities beyond the waiting area, water and clean bathrooms.

Awesome Massage so Wonderful…read more Highly recommend 2 Hours I also recommend all the add on's

Dr. Wong is truly one of the smartest, most talented, and kindest physicians I've ever had. I have…read moreseen her for medical dermatology concerns as well as cosmetic treatments, and in both areas her expertise has been outstanding. Her recommendations are always personalized and spot on. Through her expertise, I've seen a significant improvement in my skin and feel very confident with her recommendations. She takes the time to listen and explain options clearly. Her nurses Blair and Camille were friendly, knowledgeable and made me feel so comfortable. She has also cared for my son, providing exceptional scar management after an injury. It's rare to find a gem of a physician like Dr. Wong, combining excellent knowledge and skill with genuine kindness and attentiveness. I'm truly grateful to be under her care and would recommend her to anyone looking for an outstanding dermatologist.

I have always had a good experience with Dr. Anne Tremaine. This YELP report is not about her. It…read moreis, however, about some of the administrative support at the front desk. I had an appointment scheduled for 7/17. When I arrived at the office to check in, the woman at the desk seemed to be fumbling around. After a few minutes she proceeded to tell me that they had no appointment for me that day and that someone called me to change the appointment for the 23rd. At that point, I informed her that I never received any calls at all either on my cell or home number and there were absolutely NO messages left on either. The receptionist was a bit snippy with me. I had the appointment card with me for the 7/17 date and time on it , held it up and showed her and then she insisted that someone called. I told her if they had, it wasn't my number they called. Anyway, I said I did not want to get into a further discussion and that I would get back to them if I wanted to reschedule. The receptionist at the desk was rude, never once apologized or said that they were sorry for the 'so-called mix up'. She was very uncaring and dismissive. I was shocked that she had no compassion at all and just wanted to get out of that office. Thinking it over on my way home, I made the decision not to go back to them and change to a new Dermatologist which I did. I notified them several times via text and then called them to inform them I was no longer going back to them. I finally received 3 calls back for a couple of different reasons and never once was asked why I was leaving nor apologize for the appointment mixup. I absolutely will not recommend Skin Wellness at all. My suggestion is that the front desk receptionists, etc, all get professional customer service training.