I paid hundreds for a LASIO keratin treatment and this was honestly one of the most ridiculous experiences I've had.
From the moment I walked in, this stylist/owner told me he has the answer to "fix" my hair when I didn't ask for any advice and started telling me I was using the wrong shampoo and conditioner. I explained multiple times I had come in quickly and didn't style my hair much because I was literally getting a keratin treatment. That was ignored. He kept overriding everything I was saying. He even tried to say my regular stylist (who is actually the best I've ever had) was doing my cut wrong, without knowing anything about my hair history or that I've been growing it out from a bad cut while traveling.
So either he didn't understand the situation, or he chose not to listen, neither is acceptable.
The first treatment didn't work at all, so I had to come back spending another few hours in the chair when I'm already very busy. Literally no apology just trying to flip it back that it must be my fault or that no one else ever had has this type of issue.
Second appointment, same issues. Not enough product, not close enough to the root, not properly passing sections, and then skipping the ends because he decided they were "already straight." They were not, they were puffy. The only reason the top ended up even close to acceptable is because I had to micromanage the entire appointment and repeatedly tell him what to fix. Either the technique wasn't correct, or he ignored direct feedback in real time, again, neither is acceptable.
He kept framing everything as me being "picky," even in unrelated conversation (like what bars I like). I'm not picky, I have standards. There is a basic framework for how things should be done. A martini follows a method. A keratin treatment follows a method. You don't freepour and expect a precise result. ESPECIALLY when the client has been doing this for 20 years and knows her own hair.
So either he doesn't follow a consistent process, or he dismisses clients who do, both are a problem.
At one point he was arguing with me about women's rights experiences globally while actively not listening to a woman sitting in his chair explaining what was happening with her own hair. The irony speaks for itself.
When I raised issues, it was constant deflection. "Maybe it's your hair." "Where did you get your last one done?" Just question after question instead of fixing the problem. He even said, "see, it's straighter now after the clarifying shampoo," implying I must be wrong, when that had nothing to do with it. The issue was that it wasn't sealed properly.
So either he doesn't understand what actually causes the result, or he was trying to shift blame, neither builds trust.
Now I'm home and the ends are still puffy. Two long treatments, and I'm left with some of the worst results I've had. And now I've had two aggressive treatments back to back, so I can't even redo it for at least another month without risking damage.
This whole experience felt like dealing with someone who thinks they know what they're doing but isn't actually executing properly, and then argues instead of listening.
I fully expect a response here deflecting everything I've said with some kind of "rationale," because that's exactly how the entire appointment went.
I came in expecting a professional service and instead had to oversee the entire process myself. I would not recommend. read more
