In one hyphenated word: RIP-OFF…read more
Scheduling: annoying, deficient and hypocritical. (Yes, hypocritical.) Booked appointment days in advance and was required to give credit card (so JGS can charge for 24 hours or less cancellation). Not even the elite salons do that.
The irony? 3 hours before my appointment, JGS called to cancel ("reschedule" me with someone else -- but let's face it -- that's a cancellation). My appointment had been scheduled for 2 PM, but was re-scheduled to 3:30 PM (at great inconvenience to me).
Even more frustrating was that the stylist I was re-booked with was still working on another client and so my appointment didn't start until 3:40 PM. Normally I wouldn't mind -- I get it, appointments run over -- but under the circumstances? Not acceptable.
Desk Receptionist (Vanessa): Condescending and indolent.
Marketing: $50 hair cut "for new clients" is a deceptive ploy to get you in the door. There is tiny font that says "starting at," however, JGS surprise prices you.
Also, added to every bill is a "5% Service Fee" (what the...???) and a $1.00 "Eco Fee" (again, what the...??).
Surreptitious, deceptive, scam marketing and hidden, invented fees. Are you kidding me???
Hair cut: eh. The technique is textbook, not talent. Basic hair-cut requested, and the result is adequate, but not great. The stylist's predecessor client's hair was also just "eh." When you leave a hair salon, that's when your hair usually looks it's best and one feels great. Not the case at JGS. (The stylist herself, however, was very sweet and easy to talk to, but, c'mon, you ain't paying to make friends.)
I discussed coloring, highlighting specifically, and was a bit horrified when the stylist endeavored to explain how the highlighting process worked and spoke of bleaching. Bleaching? Are you serious? I've had highlighting done for the last 15 years -- bleaching was not used because it destroys one's hair. The stylist was unfamiliar with non-bleach highlighting.
Environment: phoney upscale m, corporate cookie-cutter, with overly loud music. Not peace-inducing at all.
Product: they sell and use one (Aveena). If you have never tried Aveena let me spare you: overpriced disappointment in a bottle.
JGS is not what it gives off airs of being. If you seek an upscale, classy, quality salon with real-world experience and knowledge beyond hair-care 101, this ain't it.
