I Was Lied to, Overcharged & Scammed - I Demand a Refund…read more
I went to this salon excited to get my nails done, but I left feeling completely scammed, overcharged, and taken advantage of.
The Pedicure - Lied to & Overcharged
Kim started with my pedicure, which I specifically requested to be gel. However, I realized later that she never used an LED light to cure the polish, meaning she lied to me and just used regular polish while charging me for gel. The next day, my toenail polish chipped--proving it was NOT gel.
That alone would have been bad enough, but then she also over-filed my calluses so aggressively on one foot that I am now in pain. I trusted that she knew what she was doing, but this was completely careless.
To make matters worse, throughout my pedicure, she kept pressuring my boyfriend to get a pedicure too, even though he only wanted a basic manicure. It felt like she was more focused on squeezing more money out of us than actually providing a good service.
The Manicure - Poor Quality & Painful Process
For my manicure, I had asked for builder gel extensions, but instead, Kim tried to use stick-on nails until I corrected her. The service itself was uncomfortable and painful.
Throughout the process, I felt intense burning multiple times because she over-filed my nails with the drill and applied the gel too thickly. When I told her it was burning, she completely dismissed me, saying my nails were just "sensitive." This is NOT true. Burning happens when gel is applied incorrectly and over-filed, creating heat buildup. She was negligent and careless, and I had to sit through painful burning because of it. I also had to tell her multiple times my nails were filed crooked.
The Overcharge - Completely DISHONEST Pricing
I was in the salon for nearly 3 hours (she even rescheduled another client just to keep working on my nails), and when it came time to pay, I was told:
* Pedicure: $90 (which was supposed to be gel but wasn't)
* Gel manicure: $70
* Boyfriend's basic manicure: $20
Even after a 10% discount, the total came to $180.
That didn't seem right, so after I left, I checked the salon's online prices to make sure I was charged correctly, and I was NOT. The listed prices were lower than what I was charged.
We were blatantly scammed--overcharged beyond what was advertised--and we even tipped generously on top of that. I cannot believe someone would intentionally take advantage of paying customers like this.
The Aftermath - No Response, No Accountability
On top of everything, Kim asked me invasive financial questions about how much I pay for rent. At the time, I thought it was just small talk, but looking back, it felt like she was trying to gauge how much money she could get out of me.
My boyfriend works very hard for his money and spent his last $200 on this as a Valentine's Day gift, only for us to be completely ripped off. This is beyond unacceptable.
When I got home, I was so upset I cried--not just because of the overcharge but because I felt helpless. There was no one else at the salon to speak to--just Kim and one other girl. I have tried reaching out on Facebook and other platforms, but NO ONE has responded.
This Needs to Be Fixed - I Will Take Action If Nothing Is Done
At this point, I am demanding a refund for the overcharge. If I do not hear back immediately, I will:
Dispute the charge with my bank.
Report this salon to consumer protection agencies.
Escalate this further to prevent others from being scammed.
To the Owner - Do the Right Thing.
This was blatant dishonesty, price gouging, and an unacceptable way to treat paying customers.
I don't have unlimited money to throw away, and neither do most people. To take advantage of customers--especially working-class people who trusted you to provide a fair service--is truly disgusting.
I hope the owner does the right thing and refunds the money that was unfairly taken from us. No one should EVER have to go through this.
