DO NOT GO TO PLANET 21 SALON…read more I trusted Eric, the owner, with my hair and deeply regret that decision. I walked into the salon with healthy hair and left looking like I had an unintended mullet. The crown of my head was cut extremely short, uneven, and over-texturized. Multiple stylists have since looked at my hair and told me there is very little they can do to correct it because too much hair was removed. The only solution is to wait for it to grow back. What makes this experience so upsetting is that Eric claims to have decades of experience. Based on the result, I simply cannot understand how a seasoned stylist could produce a haircut like this. During the appointment, I became uncomfortable and wanted to leave. If Eric felt that I was not the right client for him, the professional thing to do would have been to end the appointment. Instead, he continued cutting my hair. The final result was so extreme that, to me, it almost feels vindictive. That is how shocking and severe the outcome was. I am now facing many months, and likely close to a year, of growing my hair back before it can be properly corrected. Women should proceed with extreme caution before trusting Eric with their hair.

If you value your time and using PTO wisely then I would not recommended this salon, specifically…read morefor hair cuts. My hair cut was cancelled on me not once but twice. I get that things happen, people get sick but not once were they accommodating or apologetic. It's not a good feeling to book something and then worry if it's actually gonna go through or be cancelled. No thanks.

Alexis consistently gives my teenager a great haircut!! She is great at collaborating ideas for…read moredifferent styles and she has pulled off every one! Such a wonderful personality too. Highly recommend. She dry cuts my curly hair which is 2b wavy/curly and is trained in Deva Curl. Love her!

Madelyn is amazing and let tell you why. 2021 I had a Grand…read moremal seizure and was in ICU for three weeks. I lost the majority of my hair due to EEGs and procedures trying to find the issues and why. I made an appointment with Madelyn who worked with me and has worked with me for now four years. Madelyn knew how to take nothing to something I started with literally no hair to now thicker longer hair, which is down to my shoulders now This girl absolutely knows what she is doing. She knows what to do and what not to do and the emotions that a person goes through having lost my identity. Not to mention one of the kindest individuals I've ever met. I cry every time I leave when she shows me the results of my hair as it gets even better. Many thanks and gratitude to you, Madelyn

I was really disappointed by my experience at this salon. The atmosphere felt unwelcoming and…read morejudgmental rather than professional or kind. It also became clear that the owner encourages staff to only accept or prioritize "high-end" clients who fit a certain image, which I found very discouraging. For example, the owner prioritizes hair extension services as if it's a high end salon in New York City. On top of that, it was uncomfortable to hear clients being discussed after they left -- something that should never happen in a professional environment. There's been a lot of staff turnover recently, and it's not hard to understand why. It's sad to see this kind of culture in a small community like Waxhaw, where most salons take pride in treating everyone with respect.

I am so glad I found The Parlor! I see Katie and she does such a beautiful job with my fine, blonde…read morehair. The salon itself is beautiful and everyone is so friendly. I've been able to get an appointment easily around my busy schedule. My hair has grown so much and gotten much healthier while maintaining my blonde. I'm so glad I found The Parlor!

NOTE: My review is based on the services received from Denise, my brow specialist…read more Ambience: The salon is located in a small strip mall off Elm in Ballantyne, look for Sugar doughnuts, it's two doors down. The salon is a nice size, updated fixtures, clean and well lit. There are about 6 stations, shampoo bowls and a few dryers. Denise is located in the back of the salon, in a cute private room, used for waxing and facial services. Service: I've come a few times and haven't had much of a greeting by the staff or front desk team member. I'm usually greeted with "Are you here for Denise? She'll be out shortly." (rarely does anyone tell her I'm there, I've had to inform her via text) Denise is a brow whisperer. She is the ONLY person in Charlotte who touches my brows. I'd walk around looking like Oscar the Grouch before letting anyone else touch them. She is gentle and knowledgeable and if needed will put you on a regimen for growth/shaping. She's got a great personality and is easy going. Love her! Pricing: Denise's prices are reasonable and competitive. They vary depending on service. She offers everything from waxing to microblading. Overall I can't say much for the salon, but I will shout Denise's name from the rooftops. If you're in need of some brow love, holla at Denise.

I originally came here on a recommendation from a local friend who had her hair cut by a stylist…read morewho's no longer here. Had highlights, keratin & cut done satisfactorily twice. Then was upset when there were brassy, orange areas in my long hair. Wanted to have Carole, the owner, do it since I'd seen some of her highlight work that was good. Couldn't fit into her appointment schedule as she was traveling and had Cherry do it. Was dissatisfied with the color & appearance of "zebra" stripes near the scalp as it grew. I called Carol, who said she'd take a look. She said it looked like 8 week's growth, but checking it she realized it was 4 weeks old. (Normally lasts 10 weeks between coloring). I was charged full price (which should have been discounted since it only lasted 4 weeks. I was happy that Carol was doing it, figuring she'd be the best colorist experience-wise. But it wasn't...same orange spots scattered through, she left the toner on too long to cover the orange and then the hair was way too dark. She was busy re-doing another clients highlights while doing mine & must've lost track of time. She then trimmed my bangs way too short and totally slanted...and, to add insult to injury...told me i had a cowlick & that's what the bang slant was. I'm 68 & have never had a cowlick in my very straight hair in my life! I called her as soon as I got home and told her again she cut the bangs crooked. I had paid another $145 + tip for what looked like a botched do it yourself at home job. At this point I told her I wanted my money back. Her answer: no, I used product! Beware of this salon! And Carol Alexander, the owner! Priced higher than the Ballantyne Hotel and sarcastic & sassy to boot! Sincerely, Eileen Johnson

Fast and available service when I called. Extremely friendly staff and stylists. Clean and open…read morelayout- very welcoming. Shampoo cut and style was worth every penny. I'll be back!

Very nicely decorated salon space. Love the natural vibe. Jackie did a great cut and style. Looking…read moreforward to my next appointment.

Amy Deas did a great job of making me presentable and handsome so our marriage could stay greatread more

What a great place! There's a great, modern, fresh vibe…read more Massage, hair, makeup. Located in Fort Mill off Gold Hill in a new plaza, just past QT on the left. The staff was very friendly and our hair appt. was affordable. We will definitely be back.

I dropped in yesterday to Revel to get a quick eyebrow wax and I was happy surprised by how…read morefantastic of an experience it was. Usually when I get my brows done, it's a quick and dirty waxing at a random place like "Star Nails" but this was fantastic. For just $11 plus tip (only $1 more than most places charge) I got my best brow wax ever. She followed my instructions to "clean them up but not make them thin" perfectly. They use a cream-based wax instead of a honey-based one so it doesn't pull off unnecessary skin and barely hurts at all. They also did a great job trimming them shorter, which is an art that few have mastered. To top it all off, they had fresh cookies all around and offered both my boyfriend and myself water or coffee even though they knew they weren't going to make big bucks off of us. (He just sat in the nice waiting area.) This place is tucked away in an awkward corner surrounded by medical and real estate offices, but it is worth the search. I'll definitely be back again and again.

I've been a client for over four years and was disappointed when my haircut appointment was…read morecanceled the day before. I was told this was due to a missed appointment from April 2024 and because I had not responded to confirmation messages. However, I had also attended two appointments earlier this year (January and February 2026) without formally confirming and did not experience any issues or cancellations. When I asked how many appointments I had missed, I was told there was only the one on record. The owner later left a voicemail explaining that my stylist had an opportunity to take a color guest and that they decided to cancel my wash/haircut appointment because I had not confirmed. I understand businesses need policies, but I was disappointed by the inconsistency in how the policy was applied. As a long-term client with only one missed appointment on record, I felt my history with the salon was not taken into consideration.

Amazing hair salon! Sonya & Jeremy are the husband & wife owners and have a wonderful team working…read morewith them. Marissa & Heather seem to be very talented & great personalities all around. Sonya is so amazing with color. Jeremy is a master with scissors! I have never had nicer hair than since I met them about a year and a half ago. Besides them and the great work they do, they make it so easy to book appointments online. I love that feature because I tend to remember to schedule appointments late at night. This is one of Charlotte's best kept secrets!

Having recently just relocated to Charlotte from the West Coast, I was nervous about finding the…read moreperfect salon to tame my tresses. After reading the reviews and checking out the pics from Revival Hair Lounge, I had a feeling that I would just love this salon. I was right. Jeremy and Sonya have created a haven for hair with their masterful partnership. Not only are they a force of nature in regard to cut and color, but they are also super kick-a$$ people. Within minutes I was chatting up a storm and feeling as if I had found my place in this neck of the woods. BONUS: Besides sweet hairdos, they also offer glasses of wine to enjoy whilst they trim and tint to your heart's delight. Go see them! Your hair will thank you.