I've been going to this place for service for over a year now, with good customer service at the front desk when you enter, until recently (March 5th). On my way out, I saw some products I wanted to purchase and waited patiently at the front desk to ask the receptionist how to buy them. She (initials DB or DP, can't really tell by her writing) was on her cell phone, looked at me, and then turned away. Another guy walked in and stood in front of the desk, and she didn't acknowledge him either. He finally left and walked around - he was clearly looking for someone or business. He came back around and stood at the front desk again, and the receptionist, who was still on her cell phone, didn't acknowledge him, and he left. I'm still standing there - around 15 minutes now, thought about leaving as well since she has looked at me twice now and is still on her phone, but I really wanted to purchase some items. She then walks outside, with me still standing there, and continues talking on her phone. I finally interrupted her phone call and asked for help. She was clearly aggravated with me for interrupting her phone call, which has now lasted 20 minutes. She told me that if I wanted any product, I should contact my stylist. I don't have a stylist to contact, and I ask what her position was at the front desk, if not to assist me? She said that's not her job, and I told her they should put up a sign stating that the receptionists are not there to assist customers, so don't ask them any questions. I told her it was very poor customer service for her to see me standing there and not at least put the caller on hold to acknowledge me. She said she was talking to her regional manager, which I don't believe, because if she were, I would think they would want her to put them on hold and assist customers. I overheard her conversation, and it appeared to be personal, not professional. Either way, she should have put the caller on hold or even hung up and assisted the guy who walked in and me. I asked for her employer's contact information, but I thought that if this is the way they allow their front desk personnel to conduct business (if indeed it was her regional manager on the phone), then posting here would be better to express disappointment and frustration than calling her employer. I should put her name in this post - if she even gave her real name but I decided to just put her initial because I do have respect for others, unlike her, but I don't want the other hard-working receptionists there who do their jobs to think this post was about them. I'm sure this is her normal behavior. It would be hard for me to believe this was the first time she had ignored customers since she did it with such ease and disrespect. It appears it came so easily to her. Then she had the nerve to tell me, as I was leaving, to have a good day. Her sarcasm was endless. read more