Larry has been cutting my hair for 10 years. I always call for an appointment on short notice, he always accommodates. His cutting skills are unmatched. He knows what he is talking about, his opinions have always been correct for me. My hair is thin and white, he told me not to dye it because it won't look good. I'm 100% sure he is right. read more

Stylist Larry, upon meeting me and learning that I - a fat woman - want a pixie cut: "Small people can have small haircuts." I wanted a short hair cut. Not his opinion about my body. Don't go here. Fat-shaming is gross. I left. read more

This was my second trip to Salon Papillon. They are conveniently located about 1 mile from where I work. I waited until the last minute and didn't call for an appointment. I walked in and asked if they could fit me in. The receptionist went back to find out who could squeeze me in. My prior visit I had a very nice gal but I couldn't remember her name when I walked in. The receptionist came back and said Kristin could take care of me. low and behold this was the same girl. She got me in and out very quickly and did a great job. When I return I will make sure I remember her name and I promise to make an appointment. read more

I have been going to Salon Papillon for over 10 years. I have changed stylist and still my service is the best. I cannot say how impressed I am with their protocols to protect the clients during Covid. I feel safe and know they are thinking of the safety of their customers. Everyone is masked and strict cleaning is done after every client. I can't say enough good things about the salon. My stylist Nancy is the best! read more

We're new to St.Louis and Salon Papillon offered a Groupon for a cut, full highlights, and style so I decided to try it out. I was able to make an appointment the day before, the staff were friendly. Nancy was my stylist and she was very professional. I did bring in a photo of the cut/color/style I wanted, and everything looks good except that my hair is shorter than I wanted. She cut my hair to length I requested, but that was the length when wet and stretched out with a comb. When it dried there was more volume so it looked shorter. She did ask "Is that length ok?" But not until she had already cut what I could tell was shorter than I wanted, so there was nothing that could be done at that point. I have a Bob so the shorter hair means that I'll likely need to flat iron every day to get it to lay flat, but it'll grow! It was overall a good experience. Update: After styling my own hair I am seeing flaws in the cut. The layers are choppy and the overall shape is not what I asked for (I showed a picture of what I wanted. Also she did a great job of highlighting the top layer of my hair to match but in layers underneath there are s pi ts where you can clearly tell that great highlighting has grown out and the roots didn't show nearly as well. I'm a bit disappointed, and considering having my own stylist fix the cut when I go back home to visit next month. The stylist at Salon Papillon told me to come back if I had issues, but I REALLY don't want my hair any shorter unless I know it'll be well done. I cannot change the number of stars but if I could I'd rate a 3 at this point. read more

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Even though this place deserves 2, if not only 1 star, somehow, I still feel bad about it. I think it's because the employees were very nice...and yet, I didn't come here for the "nice" people. My husband was so sweet to get me a gift certificate for a massage or pedicure to Salon Papillon for our anniversary. He did some research and drove to the salon to pick up the certificate. I was so excited! I read on their website about their massage services and about 2 months later, called to make an appointment. I find out they don't do that anymore. What?! It's on your website! That's the main reason I was even going there. The woman on the other end took my name and number and said the masseuse they used to use would call me and we might be able to work something out. After a few months, I realized nobody would be calling me. Ok, well, whatever. I'll just make an appointment for a pedicure when the time is right. Well, the certificate expired in 6 months, so a week before it expired, the time was right. Apparently....my timing wasn't exactly right. I walk in as scheduled and they lead me to a back room with a dining room-looking chair and a rolling computer desk-looking chair. Apparently they were getting new pedicure chairs, so I had to sit in a regular old chair. That's dumb. They couldn't have told me this when I made my appointment? The woman did a find job on my pedicure itself, but it wasn't anything special. Then, before my nails were even dry, I was sent on my way. There was nothing available to help them dry, either. Thank god I was wearing flip flops. Then I go to the register and hand my $40 certificate to the cashier which covered it. I've paid less for better pedicures and manicures together, plus tip! Those experiences also always included massage chairs during my pedicure. I might get one pedicure a year on average, so I don't have a lot of past experiences to draw on this one, but I have enough to know this place isn't worth it. Sorry, but I will not be returning. read more

Ive been to this salon and I always go to Nancy C. she is great. She always does what I want and I would reccomend her for any service you need. Thanks you, Deb read more

I've been going to Julie Robertson for over 5 years, and I don't think I'll ever let anyone else touch my hair. What I love most about going to this salon is that I get what I ask for, which sounds pretty basic, but for years I went to other places and wound up with stylists who put their own "spin" into my hair cut or color. Not cool. Julie has always cut and colored my hair the exact way I want it, and during visits when I wasn't so sure what I wanted, she always worked with me to figure out something that would look good on me. Love her! Also, she's an amazing stylist. I always schedule my hair appointments around social events because, when she styles my hair, it lasts forever! For instance, this past December, I went to LA to visit a friend. I was leaving on a Friday right after work, and I was going straight to a party the minute my plane landed. I'm a busy wife and mom, and I knew I wouldn't have time to get my hair ready that day, so I made sure to see Julie the Thursday before. She styled my hair with the most amazing loose curls, and not only did my hair look fantastic for the party Friday night, the curls were still going strong Saturday! I have a hard time keeping a style in my hair for an evening, let alone 2 days. This place is wonderful, the staff is wonderful, and albeit a little pricey, the value of how I feel with great hair is totally worth it. read more

I purchased a groupon for a cut, style, and highlights which was booked with Stacy. I was having over 8 inches of hair cut off to donate so wanted to get a whole new look... Hence my groupon purchase. I brought in a picture of the style I was hoping for and Stacy didn't disappoint! I had my two long ponytails snipped off then had a reddish brown coloring applied. Cut done by Stacy was great, I felt like a whole new person! I would definitely recommend going to Stacy if she's available! read more

I recently moved to STL, and my stylist in Chicago recommended Salon Papillon. I was excited for my first visit as I was hoping this would be my new go to place. The salon is nicely decorated and clean. The staff is friendly. However, the stylist that cut my hair didn't style it. My hair was still damp when I left, and I had to touch it up with a flat iron when I got home. Overall the cut was just OK. The jury is still out about whether I'll return. read more

I went to Salon Papillon with a groupon purchase. I decided to be adventurous and seek for a new salon in my area. I read good reviews about Jessica on Groupon, so I asked her to be my stylist. That was the biggest mistake. She wasn't attentive to me at all, and not willing to hear me out. She kept rushing me and saying she had another appt right after me, like I wasn't her customer. I asked for a subtle highlight that matches my dark brown hair, but she did a golden blonde highlight...errrr. I didn't even want to go back to retouch/tone it dark now. the worst part is the haircut, I asked for a long bang, but she cut it so short that it's sticking out in front of my forehead like a ugly clown, I have to wait 1-2 months to grow it out... the rest of my hair looked choppy, so i had to ask another stylist there to smooth it out for me. the other staffs and stylists are nice, from what i observed. read more

After reading previous reviews, I am stunned at the fact that some of the other ratings were so low. My personal opinion regarding customer service, (anywhere) is that if it goes above and beyond the commonalities of a myriad of negative commentary and nasty attitudes, I walk away a happy camper and eager to rave about my experience to others. We ALL know that businesses are swarming with what seems to be an epidemic of poor service. Nevertheless, while customer service at THIS particular salon definitely outweighs that in which I have received at others in this city, it is a warm, cozy, and inviting place which offers only the best of service and attentiveness. As far as skill, I give it yet another 5 stars, and if I could I would give it 20. I'm always more than satisfied when I leave Salon Papillon, and cannot wait to have my wedding trial here later this month! I absolutely recommend making an appointment, and if you can, book it with Morgan. You'll not only be greeted by Bianca, (probably the most friendly and bubbly receptionist in the history of hair,) but you'll experience top of the line, award-worthy styling. read more

I bought a Groupon, as I often do when I want to try a new place. This place is convenient to my house so I thought I would give it a try. I have an inverted BOB and explained that when I called. Beata was the stylist I got. Apparently she had a lot going on in her personal life, which I get, so do I. But I honestly felt like she was not paying attention to what I was saying about how I wanted my hair. She spent the whole time talking about her kids and her alcoholic husband. Then when she was done my hair was 1 1/2 inches longer on the left side than the right... so of course she had to fix that.. and my bags, well they look like a 4 year old took scissors to them, she texturized them, which I wanted, but they are a hot mess!! Also, I asked that my hair be quit a bit longer in the front than in the back and that the back be stacked.... well this is not the case either!!! I will not be returning!!! read more

Morgan is a great stylist with many specialties. She has done my hair on various occasions, make up, and I'll never forget 2 1/2 years ago when she rescued and saved my long hair from an accident from another salon. Salon Papillon is a very friendly salon with many stylists and great products to go home with to carry on the beautiful creations. read more

I have been going to Salon Papillon for almost four years now and absolutly love it! Julie Robertson is amazing! I have really thick, wavy, unmanagable hair and she makes it look fantastic! I constantly receive compliments on my hair style and color! She alsways listens to what I want and makes suggestions to make my idea even better! I have recommended this salon to all of my friends (5 of my best friends, my sister, dad and husband go to Julie based on this recommendation). I just can't say enough about this salon! The entire staff at the salon are always incredibly friendly, courteous and helpful! When planning our wedding I knew Julie and the staff of Salon Papillon help make our wedding day amazing! Bianca, the salon director, did an amazing job of organizing the staff for our off-site wedding prep. I didn't have to worry about a thing! Julie and Kristin sowed up to our wedding suite the morning of the wedding and did an amazing job!! My hair style on the wedding day was perfect, everything I even envisioned! Julie did an amazing job of making sure I was happy with every aspect of the hairstyle. They were able to complete the bride, 5 bridesmaids, 1 mother of the bride, and a suprise aunt's haristyle in under three hours and everyone looked beautiful!! I would highly recommend Salon Papillon!! They do an incredible job! I have never been happier with my hair style and color, Julie just does an amazing job! I will continue to go here (even though I live 20 minutes away) for many years to come!! read more

I called ahead and asked if any stylist here knew how to do Balayage hightlights. The girl who answered the phone said yes, so I made an appointment. When I came in my stylist asked me about what I wanted and I said I came in for ombre highlights, which are done using the balayage technique. I did get a little nervous as I didn't want to have a drastic change and to come out of there with blonde ends, but 2 hours and $75 later my hair looked the same as when I came in. I was upset I had to spend money on that, and my stylist was nice enough to have me come back in two hours to lighten the ends. I came back, another hour and a half later, and while my ends did get lighter, when I look myself in the mirror I still look the same. It doesn't look like I had any "salon" service done to my hair. So if you want balayage highlighting, I would spend my money elsewhere. Just doesn't seem like they know quite how to do it.. read more