**After posting this review my stylist sent my personal contact to information to a few of her friends who then posted on social media. That same friend threatened to call my boss in an attempt to get me fired- for posting a bad review about their friend...
Don't waste your time or money here. This salon is mind blowingly unprofessional.
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I was going to this salon for the last 9 months. This was the ONLY time I made a complaint with the management/owner. I had been getting hair extensions and highlighting services throughout the last nine months.
Two appointments ago I had my already lightened hair relightened and my extensions moved up, my stylist left the lightener on my hair for 40 minutes when she said it would only take 20mins to process. She walked away while I was processing and never came back to check on me. While I was processing I kept track of the time because I had to work as soon as I left my appointment, and when my stylist did not come back at the 20min processing time I started to panic internally. I looked around for the front desk personnel so they could at least go find my stylist, but they were no where to be found either. I debated if I was going to interrupt the only other stylist who was doing a haircut at the time, to go find my stylist (because it had been 40mins by this time) but didn't. I ended up standing up out of my stylists chair and walking around the salon floor waiting for her.
In the following days I noticed my hair extensions and natural hair shedding aggressively and reached out to my stylist via Facebook. She responded back with she would look into it and that I was time to buy new hair possibly- she never got back to me. I reached out again days later after the first time-concerned she was uncomfortable with me confronting her on this, mentioning I liked the vision she had for my hair and that I would still use her for services, but she took the compliment and never actually looked into what was going on with my hair. She never followed up with me at all. So now when I came back two days ago for my move up appointment for my extensions, my natural hair was so severely damaged from it being over processed from the 40min processing time, that the weight of my extensions then trashed my hair.
When she took my hair extensions out to move them up, I died inside because of the horrible shape my natural hair was in.
I reached out to management the next day and after being bounced around having to retell my story to 4 people this salon did NOTHING to save the integrity of my hair. I am a busy professional myself and I told them I would be available on Saturday to have them remove my extensions, and after we agreed on a time (I moved all of my clients off my schedule to be able to make this appointment) I get a voicemail from the owner hours later telling me I would have to wait a week to come back to get this hair removed because he wanted to be there- obviously not taking the state of my hair into consideration- and he also insinuated I was being deceitful in my complaint.
THIS WAS THE ONLY TIME I EVER MADE A COMPLAINT WITH MANAGEMENT.
THE ONLY TIME!
AND THEY COMPLETELY DISMISSED MY CONCERNS AND DID NOTHING TO HELP ASSESS THE SITUATION OF THE INTEGRITY OF MY NATURAL HAIR.
just based off the management alone I would not recommend anyone go here for your services.
If you do, make sure you know that it's okay to show up late to your appointment- my stylist rolled into work 10mins into my appointment- she had no apology about it
After reviewing previous messages with my stylist on pricing- it was never what she had said they would be- she told me it would be $225 for 3 rows move up- but when it was time to pay it was way more than that.
And also set a timer if you get color services- if I had said something to to stylist sitting next to me to have her go find my stylist my hair wouldn't be as trashed as it is.
I spent well over $2k in the last 9 months- was a loyal customer driving 30minutes out of my way to come to this salon- giving shoutouts to my stylist on Facebook- raving to friends and other professionals about my stylist- and the owner questioned the validity with the ONE AND ONLY COMPLAINT I MADE. read more