I visited this salon for a Brazilian wax because it was rated 5 stars here on Yelp, but a 5 star…read moreexperience it was not. It wasn't horrible, but it was definitely not anything special. I will say that Lex was hospitable and fast, the service only took about 30 minutes. However it was disappointing on so many levels, starting with the tacky fake plants outside. The bathroom was cute and clean, but as I walked back to the appointment room there was a bunch of junk stacked by the wall, and the appointment room was brightly lit with uncomfortable paper bedding. I am used to wax spas using nice soft linens. When my wax was over she left the room and did not offer me any sort of wipe to clean up with (as is customary in my experience) and also missed quite a lot of hair in the back. When I met her at the register and told her about this she did offer to go back in and fix it, but I really didn't want to bother with going back into that gross room and undressing again. Typically at a wax spa you would be offered a hand mirror to check before they actually leave the room and have you get dressed again. I was also disturbed by the fact that there wasn't a sink or even hand sanitizer in the room. I can only hope that she was going into the bathroom between clients to wash her hands but who knows! Anyway, definitely would not return. Not for me.

Amazing experience for a first timer! I had DeLane and she kept me calm told me what would happen…read moreand how much pain I'd expect. She listened to my needs adjusted the experience to meet those needs and in the end I am softer and hair free! Thank you!!

I just moved to Cleveland in August so I've been looking for a place that does eye brow threading…read morefor a while. I did look at previous reviews on Yelp and I do agree that Laila does a great job! I called on Tuesday night and she got back to me the next morning via text to schedule an appointment for the following day. Her place is not hard to find, on the 2nd floor above Starbucks in Legacy Village. Parking meters not expensive- I just put a quarter in for 30 minutes. Upon arriving, Laila greeted me and was very nice. She asked if I had had threading before or if it was my first time and I explained that I have been threading for 2 years now. She had me lay down on her table and I explained that I wanted my eye brows kind of thin but since my eye brows are kind of straight I wanted a small arch towards the tail end. She worked very quick and paid attention to plucking the stray hairs. After she was done she showed me a mirror to look and if i wanted any changes she could do it as well. I am very happy about the threading and how my eyes turned out. Just for this one session it was $27. Granted it is waaaayyy more expensive than what I'm use to (I paid $7 + $3 tip in Houston) I would recommend Laila's business to any lady who's interested in getting threaded.

I have been with Laila for almost 10 years. She is absolutely amazing at what she does and is…read morealways very accommodating. I will not let another person touch my brows.

I am very happy with my visit here! I mean, I have never had a bikini wax before. If anything,…read moreafter this experience, I don't know why people are so scared of them. Nicole is pleasant. The place is clean. As she told me, anywhere you have a hair she can wax. Scheduling was such a breeze. I actually needed some special accommodations, and she did not make it seem like a burden. I would come back for my future waxing needs!!

Tl/dr: Too spendy for what it was. And let me preface this by saying I was obnoxiously in an…read moreill-timed work meeting on my phone the entire time. It was ok. I guess I expected better? Quick, efficient, but lacking a couple things I expected... like, she didn't wax my happy trail (included in a full Brazilian usually, right??), and she left me with a bunch of wax stuck in my butt crack. When she was done she tossed the modesty towel onto my crotch and left the room without a word. Which was either considerate, or not? I'm like... are we done, then? Oh, ok. Guess we're done.

Love love LOVE this place. It was cozy and warm. Decorated beautifully and I just felt at home, so…read moreI took off my shoes. Lol! I went in for a Brazilian that I purchased on Groupon. It was fantastic. Quick and painless, she really knows her stuff. She even gave me a quick foot massage because she heard that my feet were bothering me. Seriously, what an incredible place. Nice conversation and a beautiful attitude. I can't wait to return!

This was my first time at this location. I was gifted a certificate for a 60 minute massage with…read morefoot acupuncture. This rating is 3.5 stars rounded up to 4. First impression was not so good. I called to make a appointment and left a message. I later received a text to schedule. I asked for specific dates and times of availability and hours of operation and wasn't given a clear cut answer. I then asked for availability "on my only day off that week" She responded with what about the next day, which of course was a work day for me. After a little back and forth, we figured out a date and time. Upon arrival, I was met with a closed door. I rang the bell and was approached by behind by a lady and I advised I was there for my appointment. I was let in and told to come into a room. I was not asked for my name or my problem areas or preferred pressure. I was not told what to expect either, so I just went with the flow. The actual massage was really good and relaxing and the location was very clean The massage therapist did at least talk to me at the end, but just to tell me to pull up my groupon, tell me about other services and wish me a good day. All in all, customer service stuff can be taught. The actual service was great so I would return. Maybe they can earn a 5 star next time.

My mani pedi was fast, but not rushed. I got the regular -- not gel, no extras and other than…read morenormal growth the pedi looks great days later. The foot and calf massage was fabulous and I really like the exfoliant they use. I made a reso but had to wait about 15 minutes and I still got out ahead of what I had anticipated. I'll go back.

They don't take direction well and are not accommodating to the customer…read more.. My 12 year-old daughter walked in with her grandmother to get a regular polish French manicure with high arches. (She has healthy nails and doesn't wear acrylics nor gel). She showed a picture of acrylic nails just to show the style. The salon tried to convince her to get acrylics. When that didn't work, they told her to get gel. She called me to ask me what to do and I told her to ask for a regular French manicure. She asked, and a gentleman in the background told her it would chip, it wouldn't look good and she should get gel. My daughter deals with anxiety and started getting upset. She was going to settle for regular polish with no design, and ultimately decided to leave...IN TEARS! Furious, I called the salon and the gentleman repeatedly told me she never asked for a French manicure. (I WAS ON THE PHONE WITH HER WHEN SHE ASKED.) I said I would just write a review and hung up. The gentleman called me back within 5 min to continue to dispute. I asked the purpose of the call and they hung up. NEVER again!

I just had my first visit to this salon, with Paige, and it was excellent. Booking the appt., and…read moreconfirming were easy. The receptionist was friendly, and welcoming. I had a 15 minute massage, and a haircut booked with Paige. Everything was wonderful and relaxing. She is fantastic. She is very professional, and very talented. She listened to what I had wanted, and I got just that! I walked out feeling relaxed, and my cut and style were perfect. I cannot recommend her, and the salon, enough. The salon is located nearly 1.5 hrs. from my home, but it was very much worth the drive. I will be returning. The atmosphere had a warm and welcoming vibe, as did Paige. It is difficult to find a really good stylist and salon, but after years of looking, I have found my stylist and my salon!!!!

I took my son here for a massage. We have had massages here in the past. This time we had a new…read moremassage therapist and let me tell you. It was the worse experience. It made myself and my son so uncomfortable that we left after the consultation got very weird. I am thoroughly disappointed that nobody from management called me. This was on Sunday and it's Thursday evening. Ladies and gentlemen used to be the place to for supreme experience and top notch service. Sad to see it's a place I would prefer not to return. Extremely disappointed.

I don't even know why I'm responding to a comment by Anna B. one year ago, but I feel I must. I…read morehave never experienced Service the way you would describe it. Everyone receptionist and manicurist included have always been polite. I have a question in addition to my previous comments: why on earth would someone bring politics into an issue about having her nails done?

I requested a manicure with lotion or oil for the soak. I did not want my cuticles nipped of my…read morenails filed really recklessly. My nails are beginning to split and peel so I need someone to be considerate of that and I make my request known. You would think a manicurist would know about aging nails and be considerate but not this woman. She was hostile and combative during the entire service even to the point where the receptionist looked at her a couple of times because even she couldn't believe how this woman was acting. Maybe she was a Trump supporter because that's how irrational she was. Well she doesn't have to worry because I won't be back. They don't realize how they impact their market. I have begun to take the time to do my own nails which is not rocket science by the way.

Thanks to Groupon, I was introduced to Idella, of IMA Divine Beauty…read more I try to patronize local businesses and small business owners as much as possible. The 60 minute relaxation massage and European facial was my much needed Mothers Day present. I feel so relaxed and my face looks bright. I was a tad nervous about the blackhead extractions, but I survived. Beauty is pain, right?! It was a nice break from the craziness that is my life. I plan to come again, and you should too! It is located inside Pampered Nail and Face and is by appointment only.

From the owner: Services offered: -…read moreFacials - Dermaplanning - Microdermabrasion - Option to add high frequency - FAR Infared Sauna - Massages - Body treatments - Full waxing services We are passionate about your well-being. We are dedicated to provide you the ultimate pamper experience, receiving the best results through Skin care treatments, Body Treatments, Waxing, and/or Relaxation Massages. We are happy to be of service.

Since my first Brazilian sugaring experience with Cassie, I've pretty much had a standing…read moreappointment with her. While I would never describe getting a Brazilian as pleasant, it's certainly bearable, short-lived pain. Cassie is so sweet and super personable. We literally have entire conversations through the whole process. I also spring for the vajacial after each session to get a skin treatment and any needed extractions. I was very nervous to go for my first time but Cassie, I'm sure, has seen a lot in years of doing this. I've never been made to feel uncomfortable about my lady parts lol She's body positive and very professional. Her space is clean and nicely appointed. I would really like to add facials and skin care to my self care routine soon. Highly recommend her!

3 years w/ Cassie -- the only person I let torture me for 40 minutes. As easy breezy and…read morecomfortable as a Brazilian can be. Love to see the growth of her biz and team, the only con is that she's now booking 4 weeks out!!!!!! 12/10

Beware - you'll be asked to change your appointment multiple times, unfortunately if you're…read moreemployed and trying to book around your work schedules, this isn't the place to go to. I booked a couples massage for our anniversary several weeks ago and just got a SECOND request from them to reschedule. I explained that we both work and already switched our schedules once to accommodate a schedule conflict THEY had and asked if there was some way we could keep this scheduled time. They really weren't willing to help. We've been going to this spa for years for different services. I've always recommended them to others but not anymore.

Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was…read moredivine. I definitely recommend Jessica!