I really feel bad about having to write this review. It's hard to complain/give a negative review when you've gotten to know people. However, I had a bad experience here, and I would definitely not recommend this salon to any of my friends. I've had my hair dyed (just 1 color, so pretty simple) and cut a few times by Gina in the past. This time, I wanted an ombre look. I showed her many pictures of what I wanted. When I walked out of the salon, it was nothing like what I had showed her, but I thought I'd give it a try. I was traveling and busy for a couple weeks, but I knew that I wasn't happy with my hair and paying that much for a look I didn't ask for. The issue was that there was barely any color to my hair, only underneath did she do lighter color, but it barely showed through. However, there was this bright blonde section that was very obvious when I pulled my hair back into a ponytail. So, I reached out to her and told her that I didn't think there was any of the ombre look to my hair as I had requested, so she said she could add some more color. So I went in again, and this time it was pretty bad. It was more like highlights than ombre. The bright blonde started almost at my roots and there was a big contrast between the blonde and the rest of my hair; it practically looked like stripes. I felt bad about complaining and when she charged me full price, I questioned it, but in the end, I just felt bad about pushing the subject. After a few days and showing it to some friends, I knew it was very poorly done and again, nothing close to what I asked for or showed her pictures of. It looked like I had grown out highlights - not good! And there was too much contrast between the colors. So, I emailed the owner, Luis. It was hard enough for me to do that. He was very nice and offered for me to come in again and get it fixed by him. I did tell him that I also wanted to talk about the payment - $392 (including a haircut and 2 tips - which that's ok), and that I thought I shouldn't have gotten charged 2x. I went in a week later, and he came up with a solution, more of a balayage look, than an ombre. The pictures he showed me online of balayage looked good, so I said that was fine, since it would take a lot of work to get an ombre on my hair at that point. While the job he did was good, and it looks fine, it's still not at all what I asked for, nor do I think it really looks as good as actual photos of balayage (even photos of my friends w/ that look or other normal people coming from a salon w/ balayage). I wouldn't be writing this review if that was all of the story; I would've just let it go. What really bothered me is that he would not refund any of the money I paid. I expected for him to at least refund the second amount I paid to Gina. Almost $400 for a look I didn't ask for. I'm sorry, but those 2 attempts by her to do the ombre were very bad; the second appointment shouldn't have cost me anything. I asked him about it, but he clearly did not want to talk about it, nor was he planning to refund me for any of it. Again, I feel very bad about writing this, but I don't think that's good or ethical business practice. And I will never go there again. I sense that they may not take continuing education classes on current styles and techniques, so it may not be as professional as some other places. If you're going for something simple, I think it would be fine, but anything more than that, I'd advise against it. read more