This review is regarding Roxann's lack of professionalism and hair coloring talent, as well as Penny's lack of common sense and receptionist skills. After messing up on multiple levels, neither had the decency, courage, nor professional tact to sincerely apologize, let alone attempt to remedy the nightmare she (Roxann) caused.
Let's start from the beginning. Roxann was late, yet again. She interrupted working on my hair, with no apology nor sincere regret, in order to go to her car and get an ipad for her son. Her pre-school aged old son was circling around her work area incessantly, loudly vocalizing his boredom. Penny was tending to him for a while, and then Roxann had to stop twice to manage him, in addition to chatting with his nanny. I thoroughly understand what it is to need to bring your child to work, and being tired, but it should never interfere with the integrity of the work you are doing. She was interrupted by other employees, and she seemed concerned about her day's schedule, which she looked at a few times inside her work station cabinet. Her lack of manners and consideration for my time, (in addition to my hoping for a nice hair color), were alarming. She seemed very apathetic and distracted the entire time.
When all was said and done, Roxann left my once naturally very blond hair ORANGE. Imagine a cross between Molly Ringwald and Lucille Ball...orange. I had shown her a photo of the color I was hoping for prior to her starting the hair die mixing and application. It appears between all the interruptions, distractions, and abundant apathy, my hair was truly messed up. When I left, I had expressed how surprised (not pleasantly) I was by the color. She said the lighting in the salon made it look brighter than it really was. What?!?! You should have seen the looks I got from people on my way out of the shop and to my car. I had hideously orange hair!
I called Stranded a couple hours after getting home. I asked Penny to have Roxann call me before she left the shop for the day. She gave me the endless run-around about talking with Roxann to find a remedy for this dilemma. At one point, Penny said, "I can't hold a gun to her head and make her call you!" WHAT?!?! Eventually, Roxann left me a horribly unfriendly, rude tone of voice message saying that "my eyes are in shock", and that she couldn't do anything about it until the middle of the following week (since it's her "policy" that a client must wait at least three days prior to having a coloring fixed). Yikes. My family heard her message and was shocked by her belligerent tone of voice and comments. She said I knew nothing about the "chemistry" of hair coloring, as if her customers must be some type of ignorant morons who don't deserve a reasonable explanation about mixing hair colors. So, hesitantly (and desperately), I scheduled for her to repair the botched color work she did on my hair four days later, the soonest she could get me in apparently.
I had no idea how I was going to go out in public, let alone go to work with orange hair. I called my bank that night to place a "stop check" on the payment Roxann didn't deserve from me. Instead of being rude and looking for every excuse under the sun, she should have instead done what any other professional would do, ESPECIALLY if you call yourself the salon "owner". Why not just be reasonable and ask what she could have done to "make it right"? Insulting, rude, unprofessional attitude and comments are not called for, especially when I approached this problem from a place of patience, fairness, and rightful concern. How fortunate for everyone who have had a positive experience with her and Penny. Apparently, Gail (other reviewer), others who didn't leave reviews, and I did not have positive experiences. That's why I'd never trust them again with my hair (nor anything else, for that matter). The lovely lady who has cut my hair for many years was able to use a toner on my hair the next day, and save me from returning to work Monday morning with ghastly orange hair. read more