In retrospect, I should have done more research on this salon. I wanted to ensure that I was going to a place where they understood what I was looking for, which is why I asked to come in prior to the haircut. I was told on the phone by the individual who answered that the person she was recommending was a so-called expert. I also found that the person who answered the phone swept the floors and shampooed folks, she was not experienced but was a buffoon with a loudmouth. I went into this place thinking it was ok but found that the person cutting my hair was following what the last individual did and it was incorrect. 9 months later and my hair was still screwed up yet I was going over each item every month. The final month I went over the cut as she had cut out my entire sides when I was extremely specific on what and what not to do, she instead deflected and said it was me. It wasn't me; she of course didn't listen. I also didn't like the fact that they gossiped about customers as I sat there, stating well that person is mentally challenged and go on and on, what a low life place that is overcharging for items you should not be charging for. 40 dollars to blow dry my hair, when I questioned it the owner stated oh no she styled it and used a curling iron. I've never used a curling iron on my hair and stated that, she of course just stood there and smirked. This is a small cracker box place that has the mentality that they are on Rodeo Drive, slipshod performance, a stylist who cannot accept responsibility, and was arrogant, defensive and has a chip on her shoulder. That I saw when I initially went in there. More importantly a place that talks about their customers and there I sat thinking well if they're slamming and gossiping about their customers their certainly doing it about me, which I couldn't care less, what a low life place of business and I would recommend do your research prior to even attempting to go to Salon L. read more
