Wow where do I begin rating this salon besides with 0 stars !! (Yelp made me select at least 1 star to post this) First I'll start with the point, DO NOT LET RACHEL WILSON touch your hair!
I found a Groupon for a color and cut from Salon Ji in Lenexa a few weeks ago and before I bought the groupon I called the salon, asked questions and did my research. By that time I was not sure what I wanted to do, all I knew was that I wanted a haircut and some color in my hair. Once I figured out what I wanted, a coloring bayalage technique which consisted of Carmel highlights, close to an ombre but more suttle. The hair stylist that I talked to after speaking with others who were honest and said they didn't know how to do it, was Rachel Wilson . She told me she could do it and that she had colored using that technique before. She sounded so confident on the phone so I made the appointment.
While Rachel was coloring my hair she told me while the foils were in my hair that she learned this technique on youtube 6 months ago...so no professional training, What the hell? It's not like I could run off with foils in my hair but I sat there extremely nervous. While I was under the dryer she kept adding more bleach and folded the foils. When she blow dried it I'm sure she clearly saw how bad it was and so thats when she decided to curl it like curly sue. I left hoping it would turn out good but had a bad feeling obviously. When I got home I straightened it and saw the damage. She had ruined my hair!! It was an orange brassy color (before my hair was long dark brown that had some black box dye on it which she clearly knew about before because I told her.) , the coloring was A DISASTER, chunky, orange, just horrible! I had a line of color on the side...bayalage is a blending technique so she clearly didn't know what she was doing. (There are pictures of my hair and it's damage in my profile, take a look and try not to cry like I did for a few days).
The next day I called to speak with the salon owner, Mary Ann. It took her 3 days to finally return my call and that's with me calling her twice and leaving voicemails.When we spoke she did apologize but said she couldn't do much. I told her that was unacceptable and even though the booths are rented, she should still speak with who represents her salon to make it right. Clearly she didn't do anything because I even texted the hairstylist, Rachel directly and she NEVER responded! Not only were they both completely unprofessional and rude. But by Rachel ignoring my text just shows that she didn't have the decency to own up to her mistake, seriously who does that to a new client? Luckily I called Groupon and they felt bad for me so they refunded me my money, I didn't get back the generous 20 dollar tip I gave her, but instead I had to pay out of MY OWN POCKET 150 dollars to get her mistake fixed and that's with a 100 dollar discount because the salon I went to to get it fixed felt bad for me!!!!
What makes me so upset is that Rachel could have at least answered me and acknowledged that she screwed up my hair but she never did. I went in with long beautiful hair and walked out looking horrible, with an uneven haircut and my hair color a disaster. So with all that being said I WOULD NEVER RECOMMEND RACHEL WILSON TO DO YOUR HAIR AT SALON JI!! Honestly I would NEVER even recommend this salon...I can't speak for the other hairstylist, but Rachel and the salon owner, Mary Ann were very unprofessional in this situation caused by false advertisement to a client. So I write this review not to be mean even though I am clearly upset, but to get the word out that Rachel and Mary Ann clearly do NOT care about their clients or the reputation of the salon. I am still extremely hurt that Rachel never responded to my text so because of that this review was written. read more
