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Salon Janae

5.0 (2 reviews)
Closed Closed
Updated 1 month ago

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50 minutes

Response rate

100%

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5 months ago

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7 months ago

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Bristle and Strand

Bristle and Strand

(13 reviews)

I recently visited Bristle and Strand for a root touch, trim and balayage. Victoria took care of me…read morereally well and did a fantastic job! She was so patient and made adjustments as and when needed to get the color perfect! She is meticulous and simply does just a fine job that I would love to go back to her again. She's also quite gentle when it comes to shampooing hair, blow drying, brushing hair etc. The ambience is chic and all the other staff members are friendly and polite. So, I highly recommend!

I was so grateful to snag an online appointment with Victoria for my sons wedding day…read more I called all over Bothell for an appointment and either the quote was outrageous or nothing was available a month out. The salons system is very easy to book but does require a deposit to confirm your appointment. My service was only $49 before tip! They open at 10, I arrived a few minutes prior to my scheduled time and was promptly greeted by my stylist Victoria. I requested a textured high pony-tail but then decided for an updo since it was so warm. I showed her a picture, she agreed to the change and did a great job, despite admitting she wasn't very familiar with what I wanted. I was in the chair about 55 minutes and that was without a wash & dry. She said it's better to have "dirty" hair with my style choice. Victoria was friendly, professional and made me feel beautiful on such a special day. The salon is in a great location, very clean and offers so many services.

Zeka Salon & Spa - Kenmore

Zeka Salon & Spa - Kenmore

(127 reviews)

$$

Update: to be clear I did not decline the review. I declined a review without the possibility of a…read morerefund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images (the one with green highlights) directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews. Update: to be clear I did not decline the review. I declined a review without the possibility of a refund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday.

Ariel is a fantastic hairdresser. Great person, smart and funny. She can do anything.read more

Salon Janae - hair - Updated May 2026

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