I still stand by original post in terms of Whitney. She does an awesome custom color job, but is ok at cuts. I wanted to come back and give them another try. Sorry, that I did.
I was desperate need of a root touch up, maybe an all over (stylist would decide), and a trim. Kristen texted me and told me she could pen me in at 9am, and allow plenty of time for a possible allover color if need be. Great, I thought!
I live all the way in Hopkinsville, so I made the 30 minute drive to downtown Clarksville. I patiently waited as they opened up shop and sat in the waiting room. The few girls were talking and setting up their stations. It was about 5 minutes past 9 am and I had not been asked who I was waiting on. I didn't know the other girls names so I got up and asked which one was Kristen. Neither of them. Maybe she's running late, I can understand that. They both looked at me rather puzzled then said they could call her. Good idea. It turns out Kristen had me down for 2pm??!! No, I specifically agreed to 9am.
So Kristen called me on my cell and explained that she mismanaged her schedule book. Then asked if I could come in at 2 or tomorrow. No, I have other events and I just wasted gas all the way over here. I was waiting for her to tell me she'd be in a bit, after all I wanted was a root touchup and a trim!! Or even schedule me a different day but discount the service! Nope. What a poor way to build cliental.
It's not like some idiot receptionist messed up the books, that I can understand. This was of her own error and she offered no damage control on the situation. Maybe I should have kicked up a stink.
I left extremely pissed and without my hair being done. Not a pleasant experience at "top rated" Salon Envi. read more