New to the area and found this place online by the reviews for Brazilian waxes. Scheduling is…read morealways a breeze and my appointments are always taken timely. They run discount specials around the holidays. Facility is clean. I would recommend

First time getting a Brazilian my water was amazing and I highly recommend. She made me feel safe…read moreand comfortable.

Olivia is awesome!! I've been waxed by many places on both the northshore and the southshore &…read moreshe's honestly one of the top 2 waxers I've ever been to.

Excellent service, I got the eye lift and the person responsable to make that was so kind and did…read moreall the procedures with totally carefully.

Best sugar waxing experience I've ever had I have been coming here for a few months and I'm always…read moresatisfied with my service Cherrie and Jasmine is the best friendly concerning and all around great at what they do... Check them out on instagram @sugarlwb For Cherrie and Jasmine instagram @que.esthetics to book your appointment you definitely want be disappointed.

I drove 45 minutes for my sugar wax appointment and I was definitely not disappointed! I had an…read moreamazing Brazilian sugar wax done here! I highly recommend if you're in the area looking for a sugar wax!

always leave here feeling refreshed and like a brand new person! such an amazing spa experienceread more

Extremely cold both temperature in facility and massauge. I called to speak with a Mgr about my…read moreservice as asked on survey. I left a message with the staff a d no one called me back. Will not return. Massage sub pat

Gets the job done lol. Buffy has been great. She's super thorough. She's a pro. I was going to…read moreanother esthetician but I'd always end up having to do touch ups.

I don't like going to new estheticians but sometimes you're traveling and have no choice. I made a…read moresame day appointment with Sherry and was very pleased. She was sweet and attentive. Nice to know I have a backup EWC if I'm back in the area.

They have upgraded the inside, very bright. Love the new seating…read more Staff is friendly. Erin is my go to when she's not busy, but everyone does a great job! Wide variety of colors also. They offer you a drink, water, coke, etc... Restroom is always clean

I really like the atmosphere, came back multiple times because it is quiet, and they have good…read moremusic playing with the TVs on mute. Compared to other nearby nail salons, this was a calmer vibe. Reason for rating was that: 1. they are unbelievably slow. If you go in for a regular manicure, expect 1.5 hrs. A gel manicure? My mom has been in there for almost 3 hours before. Between my mom and I, we have been getting gel manicures for over 20+ years. Instead of wrapping nails to take off gel polish while you have a pedicure, they wait until you get to the nail chair, even when you request the take off wraps in the pedicure chair. I'm not sure if that's a language barrier thing or just how they do it. 2. Repeated gel manicures breaking, chipping, peeling - went to another local salon for a change, come to find out they were putting acrylic on the nails instead of only gel. 3. And there was a fungus under a gel/acrylic nail. Very disappointing after being loyal customers for a while.

I went in asking for a blended color and left with harsh, multi-colored stripes…read more Because I was facing away from the mirror, I couldn't see what was being done to the back and sides. I explained clearly that I had old color, new growth with some gray, and naturally dark hair that tends to lift brassy. Instead of blending, bleach was applied in solid lines and processed all the same. The result was completely uneven--white where I had gray, orange/brassy where I had old color, and yellow/gold at the regrowth. There was no transition or blending at all, just obvious streaks. I was told it was toned, but there was no visible improvement. It's now been two months, and after spending hundreds of dollars at another salon, I am still trying to correct the damage from this service. I would not trust this salon for any kind of color work.

The staff is extremely friendly and professional. Veronica…read moregoes above and beyond to satisfy her customers. She is easy going and fun to talk to.

First wax-timer here and the staff made me feel extremely comfortable. They were very…read moreaccommodating and professional. Highly recommend!!

They're very quick to respond and answer any questions you might have. I went in for my first…read morebrazilian and they took their time and the results were amazing!

Honestly I would've recommended this business to anybody because the service is good and the vibe…read moreis good. When I got my nails finished I quietly but after I told them that I didn't like my nails could they do something it was a big issue I didn't even ask for a refund I just wanted them to fix my nails the shape was droopy and the powder was uneven. They called the owner and she said she'll "fix" them not do them over. After that I was just disgusted and ready to leave so I just never went back

Very upsetting experience. The two lady's doing my mani pedi did not take their time and were very…read morerough. The one doing my pedi rubbed my foot raw and caused me to bleed. I have 3 events coming up and will have a hard time wearing shoes with this wound. Not to mention the prices are high and the facility isn't well kept. Never returning.

I used to really enjoy going here, getting pampered, and leaving feeling like a million dollars…read more The last few months though, have had me in tears. Ever since their big move to the new location, they changed their hair color product from Kevin Murphy to Davines. Previously, I have always had a very consistent and beautiful light brunette color with highlights. With the change in product though, my hair ended up a horrible red color and ended up making my hair looking brassy. I was not happy with this at all, and went back in to get it fixed (TWICE). Each time, I felt like they were experimenting on my color, and basically applying the "band-aid" treatment and just throwing more different colors on. Each time I went in, it ended up looking worse and worse, to the point where my hair was splotchy, uneven, and almost looking like camouflage. The repeated coloring also left my hair damaged, and broken in several places. I've also always had bangs that don't really change, until recently when they were cut unevenly and ended up almost looking like I had layers in my bangs. Like I said, I used to really enjoy coming here. Recently though, it has begun to feel very impersonal. I know that it is common in some salons to double book clients, but it is still frustrating. I sit down, and I feel like my service is so rushed just so that another client can start their service at the same time, with the same stylist, as me. Again, I know that it is somewhat of a common practice, but it just makes me feel like my time isn't valuable. I see so many pics of women on their social media pages showing their gorgeous results. Meanwhile, I'm over here in tears.

For the BEST and most amazingly gorgeous hair, Serendipity Salon is my #1 choice on the Northshore!…read moreIt's certainly no surprise that Serendipity Salon has been voted as the Northshore's best salon 4 years in a row! All of the staff here are close knit like family, welcoming clients with their lovely charm and smiles. They even offer beverages to each client upon arrival. You'll feel happy, friendly, positive and warm vibes in a relaxed atmosphere. Whatever doubts I had initially about trying a new salon dissipated, because I felt comfortable interacting with the staff, as if I were right at home. Upon meeting and consulting with Thomas for my hair cut, I felt confident enough to trust my precious hair in his talented hands. He was very knowledgeable and gave me thorough explanations of all my questions. I can't thank him enough for making me feel like a princess with the absolute BESTTT hair ever! It's only been 2 days since my hair cut, and I am already looking forward to my next hair appointment!!! Everyone here is hard working and passionate about what they do and you can tell how much they love their jobs and their clientele. You can easily call to make an appointment and sweet Cameron at reception will take the time to help you! A courtesy reminder text message is sent prior to your hair appointment, which you can then confirm or call back for changes. No appointment is ever rushed and each stylist takes the time to listen and be attentive to their client's needs. As a client, you will both feel and look beautiful after leaving the salon. Be sure to make Serendipity Salon your #1 most favorite hair salon!!! (In case you wanted to achieve that salon look at home, you can purchase hair product lines from Unite and Kevin Murphy there. I am a huge fan of the magical holy grail Unite 7 secs detangler/leave-in conditioner and I highly recommend it!)