I have been going to this location for a few years now and did not realize I have not reviewed them…read moreyet! I LOVE this spa! The locker room space is well kept and well thought out. The quiet meditative space before your treatment is so zen and has comfy chairs and neck warmers at the ready while you wait. The spa spaces have great lighting and are warm and cozy. I also love that the out front staff never push services on you. I love it so much that I got all my family gift cards for Christmas.

I have generally had good service but today they moved the appointment back without notice but…read morepolitely told me to wait. I checked my confirmation and I had the time right. They said they moved an appointment for someone ahead of mine and I could Just sit and wait was The therapists are top notch

I went as a walk in. Waited less than 5 minutes to be served…read more Personally I hate threading. But for me it lasts about 4 months whereas waxing only lasts about a month. So I endure the misery of threading. My biggest gripe is that they didn't ask me about the shape of my eyebrows. Maybe I'm old fashioned but I like to keep my eyebrows rounded. But they gave me those sharp angular lines that every twenty something girl has. Which look a bit silly on me.

$22 for just threading some eyebrows is insane. The customer service was not the best. It was only…read more1 lady in there and she only had one other customer so I am confused as to why the customer service was poor. She did my brows in under 3 mins after I have been growing them out for the past 4 months. I looked at them and informed her to please finish what I am paying you for because just a clean up is not going to do the job. After she finished it was okay but to charge me $22 and still want a tip is insane. She started being rude when she seen I didn't tip. I told her to have a nice day and no response. I told her thank you since she still did my brows and no response. I suggest finding a different brow lady because this place isn't it.

Excellent service! I saw the result after my first treatment. Front desk is courteous and helpful…read more Providers are responsible and care for you. I highly recommend this location for your laser hair removal need. The atmosphere is relaxing and neat and clean.

I found out about laser hair removal from a friend who decided to do it based on a pro con…read moreanalysis. I drove by Milan and remembered the place by thinking about "Italy" and "milano cookies" and then decided to drop in at a later date. It turned out my pro con analysis lead me a purchase a few services same day, and I am so glad I did! I love my results and after only one treatment, which didn't hurt as I was expecting, there is significant hair removal and less regrowth. Perhaps it's just my physiology. In any case, I might be purchasing just one more treatment (!) and it will be hugely useful for me especially as I enter my 40s and get so busy I don't have time to shave. This is a great time and opportunity for me to have found these services. I like the medical professionalism and the background knowledge the nurses all have about the procedure. Each of my treatments have been pleasant and comfortable. It's really clean and efficient. I come once every 5 weeks because that is the hair growth cycle length, and stay for around 30 minutes to get my laser treatment. Monthly payments directly charged to my card are helpful too and not too unreasonable. There are great promotions going on now too like 60% off everything they offer because of an anniversary special. I suggest to go for it! Especially if you are young like me. It's a great investment in our futures to get so much time back to enjoy life with family and make wonderful memories.

I had a severe inflmmatory/ allergic reaction on my first of 6 sessions of PRP and Morpheus 8…read moretreaments. I missed a week of work and was on prednisone for 6 days. I requested a refund for the 5 other sessions I simply cannot use. After two months of giving me the run around I was told the owner will not refund my money. I along with legal representation have repeatedly attempted to get in touch with said owner and not one phone call has been returned. So many more details. Completely unprofessional and absolutely no way to run a business. Below are photos of before the procedure and the progression of my reaction.

Everyone that works there is lovely. It is clean and lots of options. However, for laser everyone's…read moretechnique is different and some were better than others which I think impacted my results. I also did Cool Sculpting of my abdomen after many conversations about chances of it working for A LOT of money and have zero results. I have waited the 8-12 weeks when they said I would notice.......and nothing! I'm so disappointed!

I was able to get an appointment quickly, the service was friendly and helpful. Olivia was…read moreprofessional and did a wonderful job. Thanks!

Curvy girlies...go see Priscilla. I had an excellent visit. Michelle at the front desk, who is…read morealso the manager, was very friendly. I was early and they were accommodating. Everything was as very sanitary. Priscilla was super personable and made the experience easy and comfortable. She was very thorough. I am curvy and she clearly has experience working with all body types. This was probably the best waxing experience I've ever had. I will definitely be coming back to this location and specifically seeing Priscilla again.

I'm not big on the whole beauty salon thing, but I got a Groupon years ago so went for a facial…read more The owner of this salon, Dre, is hands down the most amazing person ever. She truly makes you feel like you're best friends from the first time you go and she is so genuine and knowledgeable. I truly would not go anywhere else after going here. Clean, friendly and just makes it fun (from someone who doesn't find these things fun). best experience ever!

I'm white - like pasty white - like translucent white and having waxing done on my skin can…read moresometimes be a challenge - and I usually breakout. I know that's probably TMI but it's relevant to this review. I've been a LOT of places to have waxing done, and Dre really just made a client for life. The other places (locally and non) are fantastic and I'd recommend them to anyone... with that said - for me - Dre was fantastic. She didn't rush, she took her time and really explained to me what works for my skin. She told me NOT to come back until the hair had grown in... even if it's longer than the "normal" time I'd get services done. What small business tells you not to come back? I can really see why all the folks on here have given her 5 stars. She uses a hard wax which actually hurts way less than the strips you get at most salons. It also leaves your skin less irritated and red.

Recent update looks great inside! Nice updated paint job and new nail polish wall racks…read more Consistently best pedis and they're so nice and friendly. Tons of color options and they also do waxing and paraffin!

Kindest workers, quick service, and super easy to book an appointment. I enjoyed having music…read moreplaying (very trendy songs) and the tv was on playing the college football games (amazing choice haha exactly what I wanted to watch). It's your classic nail salon shop! Clean and simple. I do wish they changed the color of the walls haha it's a very flat baby blue color which makes the place feel dated and old. My gel mani & pedi was excellent! Great quality and perfect color. Can't wait to come back!

I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon