The least painful dentist visit ever. I only had fillings taken care of on this visit but still... Every dentist visit I have ever, has always been able to find the most sensitive spot in my mouth and stick the Novocain needle there! Sally uses a numbing paste... I'm 60 yrs old, no one has ever used numbing paste before giving me a needle! I think all my other dentist were sadist and loved to inflict pain read more

i have been going to dr. sally eng for 30 years. i followed when she moved from market street to o'farrell and now drive over an hour just because she is the best. she is honest, thoughtful and truly cares about her patients. her whole team is wonderful and i would not trust anyone else with my teeth! when i chipped my front tooth she saw me the next day without me asking for an urgent appointment, her and her team knew how important it was to me and moved things around to make it work. i cannot say enough about sally, she is one of a kind. read more

Terrible experience. Even with appt had to wait over 45min and teeth didn't feel clean afterwards.

I love Dr. Eng. She's been taking great care of my grill for about 6 years or so now. She filled up my MANY rotting holes and I havent had a cavity since... in spite of having the worst teeth in the world (including england). The dental hygienist is a total sweetheart and even used the "fast ultrasound" method on me last time because I was short on time. I hope I dont lose her with my recent change in dental insurance at work... damned economy. read more

I love Sally Eng! I just started seeing her after a co-worker recommended me to her and I have had nothing but a positive experience. Oh except one thing that was mentioned below...the receptionists can seem cold sometimes, but I have noticed it depends on the day, please don't let that deter you. I have now been there a couple times to have scary work done and Dr. Eng went out of her way to make sure I was comfortable. She is very sweet., caring and gentle. She has completed every procedure pain free. I was amazed! Another great thing is I have never waited in the waiting room for more than maybe 3 minutes and my appointments have always ended early which means I can always get back to work in time. I highly recommend Dr. Eng...she is amazENG! read more

Yay Sally Eng! Boo receptionists! They charged me before billing my insurance, expecting me to pay WAY more than I owed. It was such a headache to explain this to her because 1. she kept arbitrarily changing the numbers, and 2. she was clearly annoyed and made me scared- like she was going to shank me through the phone. It finally worked out, but man, I came close switching dentists. As for Sally, she's great. I've had over 17 cavities so I know dental care. She is super thourough and caring. I grew up with the nonsensical "if it hurts, it's working" philosophy, so the pain isn't a big deal for me as much as getting my mouth efficiently healthy is. read more

Dr Sally Eng and her team are extremely caring and will provide you the best dental care. They will amaze you every step of the way, from start to finish and will exceed your expectations everytime! They truly set the bar for the utmost best dental experience from your initial phone call until your treatment is completed. My family have been patients over the last 25+ years. Recently, my 90 year old mom came for a visit and complained of some teeth concerns. I consulted with Dr. Eng for her opinion, she answered all our question, accommodated us and cared for all her teeth. Dr Eng went far above and beyond. My mom was relieved and very happy with her smile and able to chew comfortably again. I normally do not YELP, but feel this review is much overdue and truly earned. I would rate Dr Eng and her office 100 stars if I could! read more

Love Dr. Eng... they are very concerned with making the experience comfortable, and non-scary. Dr. Eng and her staff do a great job, and aren't pushy. My only complaint is that their receptionists are not very nice, and not flexible. I could see people getting turned off from the experience just from that. Don't worry- the dentist is a billion times nicer than the front desk. read more

My teeth and I have been seeing Sally for a couple years and we are pleased. She takes pride in what she does and it shows. Additionally, she is very friendly and makes you feel comfortable. To illustrate this, we ran into each other on the street in downtown (she saw me first) and we just had a casual conversation about everything but teeth. Even though the receptionists could use a little work, I give Sally high marks! read more

Bad billing practice. This dental office did not provide me with any written estimate before my procedures, hence, I ended up with a $500+ bill for crown and cleaning. Before proceeding with any dental work, ask the dentist for a written estimate to be given to you. Ask if they are a participating provider by your insurance, so you are not surprised with a large out-of-pocket expense. I learned a very expensive lesson from this dental clinic. read more

Sally Eng is as fabulous and lovely as her spa-like office. I look forward to going to the dentist because I always leave with a smile on my face. When I have to get work done, she makes it as painless as possible. A true gem. read more

Summary: Door locked and not a receptionist, hygienist or dentist in sight at 8 am for my 8 am appointment - even though their general hours are 8 am onwards! Real professional. Details: I showed up at 7:55 for my 8:00 am appointment this morning. The door was locked so I waited till 8, knocked and called but no-one answered. I tried again for the next 25 minutes, and then finally gave up and left around 8:25. I made and reconfirmed the appointment last Wed pm, rescheduling a work meeting for this slot. One would think at least the door would be unlocked, or the receptionist would be there to pick up the phone and let patients in. Or a sign that says they are sorry but the business hours stated on the voicemail are fake, and they are just kidding when they make appointments. It's now 9:20 and no-one has called me back. I'm calling back to reschedule since Dr. Eng comes highly recommended by a good friend and I hope it is just her office staff. Will update after I go in. read more

Fantastic staff, very friendly and helpful. Prompt, courteous service, and Dr. Eng makes you feel comfortable right away. Very pleased with making the dentist switch, and even worth the trip from San Rafael. The office is bright, spacious, and very clean as well. There is a nice option of movies or cable tv to watch via Xfinity during your dental procedure. Dr. Eng was very thorough and did my initial cleaning herself. Very impressed with her, and wouldn't hesitate to recommend her to others. read more

My partner referred me to Dr. Sally Eng in 2009. She is sweet, smart and a great family dentist. LGBTQI friendly.

Sally rocks. She seems very competent and makes u at ease. Also her staff is really nice and friendly. read more

Dr. Eng and her team are wonderful. She has a great demeanor during the exam, and her staff are helpful and warm. You couldn't ask for a more approachable, kind, prompt dentist. The front office is totally flexible, and work with me even when something at work comes up and I have to reschedule. Plus the location right on Market Street makes it possible to pop out of work for an hour to bang out a trip to the dentist. How cool is that? BUT I have to say I am terrifed of the receptionist. Get past the receptionist as fast as possible, back to where the nice dentist and hygenists are so nice. read more

Sally Eng is an amazing dentist, and a great person! My new insurance does not cover Dr. Eng, and after having an unpleasant experience at another dentist Dr. Eng was gracious enough to have me in for a check up, and discuss options with me. She saw that I was very upset by the situation, and took her time to diagnose my issue. As soon as open enrollment comes around at my job I plan to change to a plan that Dr. Eng accepts. Thank you doctor Eng! read more

Maybe the receptionists read the previous reviews before I started going there...or maybe they are just shy (you know how the shy girl is always confused for being bitchy and then there is a big realization and everybody hugs). Whatever it is, I love this place. Everyone, and I mean everyone, was super nice to me. I hate dentists (as in I cry when I have to go and successfully avoided going for years...), but I am actually looking forward to my check-up (it's still a few weeks away, so I could be all talk). And it's true, they really give great freebies. read more

I dread dentist visits but not anymore. Its amazing what a difference a knowledgeable nice dentist can do to change my attitude about visiting the dentist. There is no wait, and not too long of a wait for booking appointments etc. Highly recommended! read more

I thought I was the only one who hated the receptionists! I agree that Sally is a great dentist and that overall 'dental experience' is great, but her receptionists are vicious. They have an attitude on the phone and are mean in person. Makes me want to switch dentists. read more

Friendly dentist. Comfy visit. Doesn't try to upsell you any expensive procedures. Convenient location on 2nd/market. Decent magazine selection. No VR goggles or pictures on the ceiling though. I liked her choice of toothbrush & toothpaste freebie. read more

Dr. Eng is a great Dentist. She is really gentle and informative and does excellent work. I would highly recommend her. She is always very helpful. read more

Great dentist, I've been seeing her for about 7 years now and I'm happy with her.

I would give Dr Eng's skill a 4.5 star, but I had some issues with billing. I think they should be more upfront about it. Also, I think the front desk had some weird attitude. read more

Sally and her team (dental assistants and hygienists) are great!! I've been going to the office for many, many years (I started when Dudley Cheu was there) and find Sally to be very professional and friendly. She never recommends work that isn't necessary!! I've never experienced the attitude that others have expressed about the receptionists, however. They've always been professional, but polite and the phone reminders (by a live person) of appointments is nice. read more

Dr. Eng has been my dentist since she took over for Dr. Dudley on Market Street. Now on Union Square with her own practice and a very nice receptionist. (Yes, there was once a horrible woman at the other location, thank goodness, she got left behind. Regretfully her best hygienist did not come with her.) Dr. Eng is exceptionally nice, is upfront about what you need, explains everything, and does not up-sell you. Also so gentle because I refuse to have needles in my mouth! The new digs is bright and clean. Fairly up-to-date equipment. Unfortunately, I don't have insurance anymore, but I would still go to her for my dental care. I recommend her highly. I wish her the best in her own practice! read more

Dr. Sally Eng is one of the best dentist I've ever went to. She is thorough, has the right technology, and makes the best recommendations for jobs that require specialist's care. I've been with her for 5+ years and have always been satisfied by Dr. Eng's care, attitude, and expertise. She's a great doctor that is very personal and remembers all her patients and every conversation you've had with her. HOWEVER, I am changing dentists, because of her receiptionist. I've many times gone back and forth about payments and for christ sake I have Delta Dental which mainly covers everything you can think of and they sometimes come back telling me that Delta Dental declined the service. I would then call Delta Dental to find out they never received any claim and also that the service I mention is covered. Then I play this phone tag with the receiptionist and all the time have to mind that I need to keep an upbeat attitude with them in order to get any type of customer service from them. They are rude and definitely not helpful, but if you come across clueless or stupid and nice they'll help you. I hate how I have to play dumb and airheaded to get their assistant in resolving any issue everytime when I know it was their fault to beginning with. I'm through with dealing with rude people. The receiptionist has been there for 10-15 years which is longer than me, so I gues they're staying and I'm not. Sorry Dr. Eng, you are a great dentist, but your office personnel is driving your loyal clients away. read more

Great dentist! I have been visiting Sally for years. She's very warm cares about you as a patient. The dental hygienist and assistant are also equally friendly and helpful. I would give five stars, if not for the front office staff. They are usually having a personal conversation and do not appreciate you interrupting them by walking into the office. Unfortunately, you have to deal with them in terms of making and scheduling appointments and payments. If it weren't for Sally, I would change dentists in a heartbeat. read more

Dr. Sally Eng is a wonderful, gentle dentist who is very thorough and has great attention to detail. Julia, the dental hygienist, is marvelous as is Christina at the desk. Dr. Eng has a brand new beautiful office, making a trip to the dentist as much of a "pleasure" as is possible :). I have been her patient for 10 years and highly recommend this outstanding dentist! read more

i would just like to add that since she moved to a new place the bad receptionists are no more and instead its JUST the lovely Christina. and i get to catch up on my cable TV while getting the teeth did...yay for new facilities! read more

I don't want to jump on the bandwagon, but I agree: Dr. Eng is great, but I really dislike the receptionist. I too seriously considered changing my dentist because of it. read more

love dr eng! she's amazing. great to talk to, very gentle and soothing for someone who is scared to go to the dentist. her receptionists aren't the best, but i have yet to have a truly terrible experience with them. however, i really dislike her hygienist. she is so rough and i seriously feel like my mouth goes through hell every time she comes near it. however, dr eng makes up for all of it. she is very informative and always keeps you in the know about what is happening with your teeth. love it read more