My appointment was on 10/18/11 (a little less than two months ago), I wrote this review a little earlier but didn't have time to complete it until now.
This is my 5th/6th review on yelp, and it's my first 5-star review. So I checked various sources and I discovered that the service sector in the US accounts for about 80% of GDP. The US is largely a service-based sector. I'm mentioning this because every time I conduct a transaction with a business here in this country, I generally get shitty customer service from the businesses I do deals with. Either the results are disappointing or the attitude/demeanor of the employee/employer offering the service is unpleasant.
Living Social featured Victoria's dental practice and there were two deals that were offered. The first was a zoom teeth-whitening treatment for $175 and the second was a dental exam, full-mouth x-rays, and cleaning for $90. I opted for the second option (dental exam, full-mouth x-rays, and cleaning) because I had already purchased a zoom teeth-whitening treatment from a different dental practice months before that I wanted to take advantage of later that month. So I wanted my teeth cleaned.
I walked in the office and they knew I had a Living Social voucher from when I told them over the phone when I made the appointment. I then filled out the required forms that new patients always have to fill out. There were a few women around the front desk and I didn't know who was who or who was going to check my teeth out, and then Victoria introduced herself and I was eventually seated soon after.
In order for me to give this place 5 stars, I would've had to have each procedure (dental exam, full-mouth x-rays, and cleaning) not just completed, but completed very well. The dental exam was performed throughout my one hour stay from the time my teeth were checked out. X-rays of my teeth were taken for record keeping and also to evaluate the condition of my set and to see if there were any cavities. And lastly, she along with a dental assistant, helped clean my teeth.
Victoria got me in and out in an hour which was convenient for me because I had another appointment for something else at noon. During my one hour stay there she was very patient and attentive not only with my dental needs but with my questions. Her and I talked a lot about my teeth from what toothbrush, toothpaste, and mouthwash I was using to advice she'd give me about which toothpaste I ought to be using. And one of the things that impressed me with her was when she asked me if I was using any teeth whitening toothpaste because she observed that the enamel of my teeth was alarmingly receding. I told her that I was and then she advised me to stay away from those kinds of toothpaste.
I want to also add, for the people using vouchers on any of these social websites whether it be Living Social or Groupon or Bloomspot or whatever, you can tell whether the business you're dealing with is deserving of a 5-star rating based on a number of characteristics:
-Were they snotty or unhappy when they took your voucher?
-Did they give you (the customer) any less than excellent service while they sat you down and performed the tasks?
-Did they either upsell their services, surprised you by charging you covert fees for work done, or put you on-the-spot and force you to cough up more money for things you didn't feel you needed or wanted?
-Etc.
Thankfully this practice did none of that. The price for a cleaning over there is $99 and I'm hopefully planning to go back sometime in the spring to get another cleaning.
Positives:
-Speedy stay (no more than an hour)
-Attentive, responsive AND patient staff (to service AND questions)
-Fairly modern equipment
-Gentle and welcoming staff (I know "gentle and welcoming staff" sounds redundant, but if they were unpleasant in any way, I would've indicated it here)
-(And for the guys) Beautiful Latinas (I can feel the anger and rage from the female readers now)
Negatives:
(Nothing that really stood out in this visit) read more
